Customer Program Manager Jobs in Mason, OH (NOW HIRING)

thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports customers. Our Aftermarket operations are based out of Poway, CA and our Motorsports operations are based out of Mooresville, NC.

For decades, the name BILSTEIN has been synonymous with high tech in suspension design, driving comfort, and safety. In order to expand this position BILSTEIN became a division of thyssenkrupp Technologies AG in 1988, and a wholly owned subsidiary in 2005. This partnership has enabled us to continue the BILSTEIN tradition of excellence.

A highly visible role within a high-performance organization. Direct engagement with top management internally and with the OE Customer, as well as suppliers. The Program Manager is fully responsible for overall project execution, communication and success of key programs through direct collaboration with cross functional teams to ensure clearly defined and realized timelines, deliverables, risk management, and success metrics. Projects are to be executed with robust planning and risk mitigation. The successful incumbent will be accountable for the assigned program team and responsible for their execution of all phases of projects, while executing programs with robust planning, actively driving solutions and mitigating risks.

• Collaborates with Sales, Engineering, Quality, Logistics and Operations functions to satisfy both internal and external customer expectations
• Overall management of new program launches through the identification and coordination of appropriate resources, determination of project scope, and managing and communicating project timelines, deliverables, issues, risks, and success metrics.
• Strategizes and outlines goals and objectives of the program.
• Leads cross-functional project teams to solve problems and chairs regular project meetings to track progress towards shared objectives.
• Monitors profitability of projects and ensures expected targets are achieved.
• Develops and monitors budgets for assigned projects and assures that costs are planned, invoiced, and distributed appropriately.
• Maintains a clear project plan with major milestones and critical paths clearly identified.
• Tracks project progress against defined cost and timing objectives and reacts proactively to potential variances.
• Ensures projects align to strategic initiatives defined for the Business by gathering appropriate information from individuals and the project team in order to make correct decisions.
• Completes accurate, high quality documentation of projects, including project schedules, status reports, and action plans.
• Manages and submits program reports for upper management and executive review.
• Presents program status and escalates issues as necessary to program sponsors and steering committees.
• Co‐ordinates engineering changes through the change management process internally and with the customer.
• Travels to customer and supplier locations as well as to international Bilstein facilities as necessary.
• Communicates with customers regarding Bilstein’s products, facilities, and capabilities.
• Performs other duties and responsibilities as assigned.

• Bachelor’s Degree in Engineering or equivalent education and experience.
• In‑depth knowledge of, and experience working in, the automotive or heavy vehicle industry with a history of increasing responsibility.
• Substantial relevant large‑scale Project Management experience.
• In‑depth knowledge of project management methodologies, tools & techniques.
• Bias to action, proven ability to successfully get things done (hands on mentality).
• Proven experience delivering effective presentations to executive management.
• Demonstrates competency to being structured, organized and detail oriented.
• Is an independent thinker and problem‑solver that is comfortable working in a changing operational organizational environment.
• Strong leadership, mentoring, organizational and communication skills.
• Proven experience collaborating with internal and external customers, senior leadership and project managers.
• Sufficient technical acumen to participate in engineering discussions with internal and external parties.
• Willingness to travel to customer and supplier locations and to international Bilstein facilities.
• Strong, highly developed written, verbal and interpersonal communication skills.
• Demonstrated record of building both internal and customer relationships and rapport.
• Strongly demonstrated leadership skills, including sound reasoning and decision‑making ability.
• Is able to multi‑task, prioritize, and manage time effectively with minimal direct supervision.
• Is highly proficient in MS Word, Excel, PowerPoint and Project.

The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A state‑of‑the‑art OE manufacturing plant with a strong focus on safety and cleanliness.
• Multiple competitive Health, Dental & Vision Coverage options.
• 401K matching program.
• Paid time off + 13 paid holidays.
• Paid volunteer hours.
• Tuition reimbursement program.
• Gym reimbursement.
• Company‑paid short‑term disability and life insurance.
• Internal growth opportunities.
• Employee Assistance Program (EAP).
• Discounted BILSTEIN products.