Customer Program Manager Jobs in Canton, OH (NOW HIRING)

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. 

All employees who apply for a posted position must notify their supervisors that they have applied. Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year, must obtain approval from their supervisor before applying.

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted.  This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level, and other relevant qualifications.

The Program Manager is responsible for developing and executing substation asset management strategies that enhance the lifecycle performance and reliability of FirstEnergy's transmission and distribution systems. This role also devises equipment spare strategies to support grid reliability, mitigate operational and financial risks, and ensure alignment with industry best practices and technical specifications.

This is a full-time, on-site position located in Akron, OH.

• Develop new or manage existing asset management programs for transmission and distribution assets, ensuring alignment with organizational objectives, regulatory requirements, and industry best practices.
• Develop and maintain substation asset management and lifecycle planning. 
• Develop and maintain system spare strategies for major assets by analyzing operational and historical data, asset health, and system topology, including applying optimization techniques to recommend optimal system sparing requirements.
• Collaborate with engineering, substation services, and regional operations for efficient inventory management and asset lifecycle planning.
• Provide program status (scope, budget and schedule progress) and identification of issues requiring management involvement for resolution
• Prepare and present reports on asset status, inventories, and lifecycle planning to leadership, translating technical findings into actionable recommendations.
• Actively participate and collaborate with industry groups such as EPRI and NATF to identify, evaluate, and implement improvements in processes and methodologies through research, benchmarking, and shared project initiatives.
• Maintain collaborative relationships across functions and find opportunities for continuous improvement.
• Support Asset Management and Operational Excellence business plan and initiatives as required.
• Support the Emergency Plan by participating in assigned storm duties, including hazard response and dispatch activities.
• Demonstrate a solid commitment to FirstEnergy Values and Behaviors.

• Bachelor's degree in engineering, engineering technology, analytics, or a related technical or quantitative field, supporting datadriven analysis, reliabilitybased decision making, and asset lifecycle management. 
• Minimum of three (3) years of experience in engineering, analytics, program/project management or leading initiatives related to asset management, or operational improvement.
• Demonstrated ability to create robust reports and perform in-depth data analysis to deliver actionable insights, enabling informed, data-driven operational decisions.
• Ability to clearly explain complex technical information to individuals with varying levels of technical knowledge.
• Demonstrated project management expertise, including the ability to develop comprehensive project plans, manage timelines, coordinate resources, and ensure successful execution from initiation through completion.
• Familiarity with primary substation assets such as power transformers, circuit breakers, and disconnect switches, including their operating principles and technical specifications is preferred.
• Experience utilizing asset management software tools (such as Cascade, Maximo, or SAP), Data analytics tools ( such as PowerBI, QlikView, or Tableau) or database programming languages ( such as SQL, Python, R) is preferred. 

• Minimum of five (5) years of experience in engineering, analytics, program/project management or leading initiatives related to asset management, or operational improvement.
• Program Manager III level will be expected to perform all of the above responsibilities with more proficiency, and in a more independent manner.
  

• Minimum of seven (7) years of experience in engineering, analytics, program/project management or leading initiatives related to asset management, or operational improvement.
• An employee hired at the Program Manager IV level will be expected to perform all of the above responsibilities with more proficiency, and in a more independent manner. Further, the Program Manager IV level employee will be assigned additional responsibilities related to those listed above.

Benefits, Compensation & Workforce Diversity 

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. 

Safety 

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

FirstEnergy takes a market-based approach to pay, which may vary depending on your location.  In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $68,425- $139,800.  

FirstEnergy Human Resources Team