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Customer Program Manager Jobs in Newark, OH (NOW HIRING)

Vertiv Group Corp.

Program Manager

Westerville, OH · On-site

The Program Manager will be part of the High-Density Liquid Cooling (HDLC) Team, which manages the ... Plan and oversee customer test programs, coordinating lab resources, schedules, and deliverables to ...

Vertiv Co

Program Manager

Westerville, OH · On-site

The Program Manager will be part of the High-Density Liquid Cooling (HDLC) Team, which manages the ... Plan and oversee customer test programs, coordinating lab resources, schedules, and deliverables to ...

Computech Corporation

Program Manager

Columbus, OH

Company Description Computech Corporation provides IT and consulting services to various customers ... The Program Manager's primary responsibility will be to lead the entire Financials implementation ...

MGM Transformers

Program Manager

Columbus, OH · On-site

$157K - $174K/yr

Proven track record of managing high-value customer relationships, leading cross-functional ... End-to-End Program Leadership: Develop, manage, and execute comprehensive project plans and ...

States Manufacturing LLC

Program Manager

Columbus, OH

$157K - $174K/yr

Proven track record of managing high-value customer relationships, leading cross-functional ... End-to-End Program Leadership: Develop, manage, and execute comprehensive project plans and ...

Forgent

Program Manager

Columbus, OH · On-site

$157K - $174K/yr

Proven track record of managing high-value customer relationships, leading cross-functional ... End-to-End Program Leadership: Develop, manage, and execute comprehensive project plans and ...

Atash Enterprises, LLC

Program Manager

Columbus, OH · On-site

Required 7 Years Familiarity with CRM platforms, workflow automation, case management solutions ... Required 7 Years Experience with state government systems, human services, licensing programs, or ...

Software People Inc.

Program Manager

Columbus, OH · On-site

Software People is in the business of helping its customers function more productively and ... manage programs and projects of large scope • Working with change control process • AGILE ...

Software People Inc.

Program Manager

Columbus, OH · On-site

Software People is in the business of helping its customers function more productively and ... manage programs and projects of large scope Working with change control process AGILE software ...

SmartIPlace

Program Manager[Onsite]

Columbus, OH · On-site

Program Manager 5 Location: Columbus, OH Visa: Any Visa except CPT, TN and GC (PP number is ... customer locations may be necessary. No reimbursement DAS/Office of Information Technology ...

SmartIPlace

Program Manager 5

Columbus, OH · On-site

$80 - $85/hr

Collaborating with customers and Information Technology staff to resolve, coordinate, and execute ... Managing long-term ODOC program area demands for technology solutions * Coordinating Information ...

SmartIPlace

Program Manager[Local to Ohio]

Columbus, OH · On-site

Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders. * Accountable for management of scope ...

J.P. Morgan

Lead Technical Program Manager

Columbus, OH

$124K - $161K/yr

Build relationships with customers to understand challenges and develop solutions to resolve them ... support program management workflows with strong validation habits and awareness of data ...

J.P. Morgan

Lead Technical Program Manager

Columbus, OH · On-site

$124K - $161K/yr

Build relationships with customers to understand challenges and develop solutions to resolve them ... support program management workflows with strong validation habits and awareness of data ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Newark, OH

Customer Program Manager information

See Newark, OH salary details

$8

$49

$78

How much do customer program manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer program manager in Newark, OH is $49.70, according to ZipRecruiter salary data. Most workers in this role earn between $33.12 and $63.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Newark, OH are hiring for Customer Program Manager jobs? Cities near Newark, OH with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Newark, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $103,368 per year, or $49.7 per hour.

Program Manager

Vertiv Group Corp.

Westerville, OH • On-site

Full-time

Re-posted 19 days ago

Vertiv rating

6.7

Company rating: 6.7 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

377th of 487 rated machine equipment manufacturers

Job description


The Program Manager will be part of the High-Density Liquid Cooling (HDLC) Team, which manages the testing, validation, and lab operations for thermal management products including direct-to-chip systems, immersion cooling, rear door heat exchangers, secondary fluid networks, and controls.
The Program Manager is responsible and accountable for the planning, execution, and delivery of lab-based projects and programs - including test environment buildouts, validation campaigns, equipment procurement and commissioning, lab infrastructure upgrades, and customer-facing test programs. This role coordinates the efforts of cross-functional teams (engineering, lab operations, procurement, facilities, quality, product management, and regional lab teams) to deliver projects on scope, schedule, and budget.
The Program Manager has no direct reports but will manage contributors indirectly across multiple functions and regions. Projects span multiple liquid cooling laboratories across different geographies.
The Program Manager must maintain continuous alignment of project scope with strategic business objectives, proactively identify risks or constraints that threaten project outcomes, and develop recovery plans when needed.
The context in which the Program Manager operates is characterized by complex relationships in an international and multicultural environment. The Program Manager must navigate ambiguity, foster relationships, and maintain communication with stakeholders at multiple levels - including external partners, customers, and equipment vendors.
Responsibilities
  • Lead end-to-end program management for HDLC lab projects, including test environment design and buildout, equipment installation, validation campaigns, and lab infrastructure improvements.

  • Develop and execute project plans with clear timelines, milestones, resource allocation, and risk mitigation strategies.

  • Coordinate cross-regional lab activities, ensuring alignment of schedules, resource sharing, and consistent execution standards across global lab sites.

  • Drive cross-functional collaboration between engineering, lab operations, facilities, procurement, quality, and product management to deliver project objectives.

  • Manage lab equipment procurement programs - from specification and vendor selection through delivery, installation, and commissioning.

  • Plan and oversee customer test programs, coordinating lab resources, schedules, and deliverables to meet customer commitments.

  • Track and report on project progress, budget utilization, and key performance indicators (KPIs) to stakeholders and senior management.

  • Identify and proactively mitigate risks and issues that may impact project timelines, scope, or quality.

  • Work with functional managers to identify and secure required resources to adequately staff projects.

  • Support lab capacity planning by maintaining visibility into project pipelines, resource demand, and facility constraints.

  • Foster a culture of continuous improvement, driving efficiency and standardization in lab project execution processes.

  • Facilitate effective communication between regional lab teams, engineering, and leadership to ensure transparency on project status and priorities.

Requirement
  • Bachelor's degree in Engineering, Business, or related field.

  • Minimum 3 years' experience as a Program/Project Manager, leading programs or projects in a structured organization.

  • Experience managing lab, test, or facilities-related projects preferred.

  • Understanding of test and validation environments, lab infrastructure, or equipment commissioning processes.

  • Proficiency in project management tools and software (e.g., MS Project, Smartsheet).

  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

  • Excellent leadership and influencing skills, with the ability to motivate and guide cross-functional teams toward a common goal.

  • Strong problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.

  • Availability to travel up to 20% of the time.

  • Experience in thermal management, data center cooling, or HVAC sectors preferred.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
  • High-Performance Culture
  • Customer Focus
  • Operational Excellence
  • Innovation
  • Financial Strength

VERTIV BEHAVIORS
  • Own it
  • Act with urgency
  • Foster a customer-first mindset
  • Think big and execute
  • Lead by example
  • Drive continuous improvement
  • Learn and seek out development
  • Promote transparent & open communication

About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
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