Customer Program Manager Jobs in Ohio (NOW HIRING)

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Introduction: Serve as the primary customer interface for TT Electronics, managing assigned customer programs and customer accounts, including program execution, revenue performance, order intake, profitability, gross margin, business reviews and customer care for electronics manufacturing programs, including aerospace and defense customer accounts.

Key Responsibilities:

• Serve as the primary customer focal point and support customer relationship management across the account. 
• Provide regular updates to TT Electronics leadership on account status, opportunities, risks, issues, and forward-looking outlook.
• Demonstrate cross-functional leadership to maximize account potential and support long-term account growth
• Lead the Customer Focused Team in addressing issue resolution, opportunities and urgent escalations. 
• Own the execution of pricing, scheduling and cross-functional communication plans. Maintain financial responsibility for product profitability, including PPV, gross margin, material liability and cost-reduction initiatives.
• Communicate schedules, milestones, and progress consistently to internal stakeholders and to the customer.
• Maintain full financial responsibility for product profitability, including PPV, gross margin, material liability, accountspecific costs, and costreduction initiatives.
• Limit TT Electronics’ liability by managing contract requirements including but not limited to pricing and inventory.
• Conduct regular customer/TT Electronics business reviews internally and externally to maintain alignment and drive continuous improvement.
• Identify and cultivate new business expansion opportunities within the customer’s organization.
• Travel to customer sites as required to support program needs, relationship management, and operational execution.
• Support Global Account Managers in preparing quarterly and annual business plans for assigned accounts.
• Maintain Salesforce CRM data accuracy, ensuring complete and current intelligence for all assigned accounts.

Knowledge, Skills and Abilities:  To perform this role successfully, an individual must be able to carry out each essential duty to a satisfactory standard. The individual must demonstrate sound judgment and maintain strict confidentiality in all matters. The requirements outlined below represent the knowledge, skills, and abilities necessary for effective performance. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

A consistently professional and positive image is expected, along with the ability to uphold and promote high ethical standards throughout the organization.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), which means that limitations relating to nationality may apply.

Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.

This position is an onsite role in our Perry, Ohio location. Travel 10-20%

No Visa Sponsorship 

Desirable Skills and Experience:

Education/Experience/Credentials: 

• Bachelor’s Degree or two to four years’ related experience and /or training; or equivalent combination of education and experience.
• Strong written and verbal communication, business reporting and presentation skills.
• Proficiency with Microsoft Office, spreadsheets, databases, Salesforce, ERP and other business systems; manufacturing / electronics manufacturing exposure helpful.

• Language Ability: Excellent written and verbal communication skills. Ability to read and analyze periodicals, business reports, correspondence, and procedure manuals. Ability to write clear and professional reports, business correspondence, and procedural documentation. Ability to effectively present information and respond to questions from managers, customers, team members, and the public. The individual must demonstrate strong grammar, editing, and proofreading skills.

• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

• Reasoning Ability: Ability to collect and analyze data, solve practical problems, and work effectively with a variety of concrete variables in situations where limited standardization exists. Ability to interpret instructions presented in written, oral, diagram, or schedule form. Must consistently maintain a professional and positive image in all situations while exercising sound judgment. 

• Computer Skills: Proficiency in standard office software, including word processing, spreadsheets, databases, slidepresentation tools, internet browsers, email platforms, and businesssystems software.

• Supervisory Responsibilities: None.

• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee may be required to work from a home office and must ensure that the workspace is appropriately equipped to support a professional, distractionfree environment. The individual must be able to selfsupervise and manage time effectively to meet company expectations. The noise level in the work environment is typically quiet.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers for dexterity; handle or feel objects; reach with

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We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.  

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TT Electronics does not accept any unsolicited resumes from third parties. Any resumes submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.