Customer Operations Manager Jobs in Reston, VA (NOW HIRING)

Koniag Operations Services LLC, a Koniag Government Services company, is seeking an Operations Manager with a Top-Secret Security clearance to support KOS and our government customer in Arlington, VA. This position is for a Future New Business Opportunity.   

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Operations Services, LLC a Koniag Government Services company, is seeking an experienced Operations Manager to oversee and direct comprehensive operations and maintenance support services for a large government facility in Arlington, VA. The ideal candidate will be a strategic leader with extensive facilities management experience, exceptional organizational abilities, and proven success in managing complex operations. This position requires an active Top Secret security clearance to support KOS and our government customer.

The Operations Manager will serve as the primary authority for committing the Contractor's labor force and resources (including tools, materials, parts, and other materials) to meet the overall Contractor Furnished Services (CFS) requirements of the Contract. The Operations Manager will provide strategic oversight and day-to-day leadership for all facility operations and maintenance activities.

 Principal responsibilities will include but are not limited to:

• Direct and manage all operations and maintenance (O&M) support services for a large, complex government facility
• Serve as the primary point of contact and liaison between KOS, subcontractors, and government client representatives
• Commit and allocate contractor labor force, resources, tools, materials, parts, and equipment to meet contract requirements and service level agreements
• Develop, implement, and monitor operational strategies, policies, and procedures to ensure efficient facility operations
• Oversee multiple functional areas including custodial services, maintenance, logistics, supply management, and support services
• Manage operational budgets, track expenditures, and ensure cost-effective utilization of resources while maintaining quality standards
• Ensure full compliance with all contract specifications, government regulations, safety standards, and quality control requirements
• Lead, supervise, and mentor department supervisors and staff across multiple service lines
• Conduct regular facility inspections and operational assessments to identify improvement opportunities and ensure contract compliance
• Develop and maintain comprehensive staffing plans to meet operational demands and contract obligations
• Coordinate emergency response procedures and manage crisis situations affecting facility operations
• Prepare and present operational reports, performance metrics, and status updates to senior management and government clients
• Identify and implement process improvements to enhance operational efficiency, customer satisfaction, and service delivery
• Manage contractor and vendor relationships to ensure timely delivery of services and materials

Education and Experience:

Required:

• Associate's degree in Facilities Management, Business Administration, Operations Management, or related discipline; OR equivalent specialized training/certifications in operations and maintenance support services and/or facilities management
• Minimum of 15 years of experience in operations and maintenance (O&M) support services and/or facilities management
• Minimum of 5 years of experience providing operations management services to large facilities or complex operations

Required Skills and Competencies:

• Proven leadership and management experience with the ability to commit labor force and resources to meet contract requirements
• Extensive knowledge of facilities management principles, operations and maintenance procedures, and industry best practices
• Strong strategic planning and operational execution abilities with experience managing large-scale facility operations
• Exceptional communication skills – both written and oral – with the ability to effectively interface with government clients, senior management, and diverse stakeholder groups
• Comprehensive understanding of contract management, including CFS requirements, compliance obligations, and performance metrics
• Strong financial acumen with experience managing operational budgets, cost controls, and resource allocation
• Excellent problem-solving and decision-making skills with the ability to address complex operational challenges
• Proven ability to lead, develop, and motivate multi-disciplinary teams and supervisors
• Strong organizational and time management skills with the ability to prioritize competing demands and manage multiple projects simultaneously
• Knowledge of OSHA regulations, safety standards, and environmental compliance requirements
• Proficiency with facility management systems, computerized maintenance management systems (CMMS), and Microsoft Office Suite
• Ability to work in a fast-paced, dynamic environment and respond effectively to changing priorities and emergency situations
• Detail-oriented with a commitment to quality, accuracy, and continuous improvement

Clearance Requirement:

• Active Top-Secret clearance in good standing

Desired Skills and Competencies:

• Bachelor's degree or higher in Facilities Management, Engineering, Business Administration, or related field
• Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or Project Management Professional (PMP)
• Experience managing government contracts, particularly in DoD or federal agency environments
• Knowledge of Federal Acquisition Regulation (FAR) and contract compliance requirements
• Experience with Lean Six Sigma or other process improvement methodologies
• Prior military facilities management or base operations experience
• Advanced security clearance eligibility (TS/SCI)
• Experience with energy management, sustainability initiatives, and green building operations

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352