ZipRecruiter

Log In

1

Customer Operations Associate Jobs in Reston, VA

ChargeLab

Operations Associate

Washington, DC

ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging ... The Operations team is looking for an Operations Associate who will lead the growth of the company ...

ChargeLab

Operations Associate

Washington, DC · On-site

ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging ... The Operations team is looking for an Operations Associate who will lead the growth of the company ...

HIAS Inc

People Operations Associate

Silver Spring, MD · On-site

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

Apply Early

HIAS Inc.

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

HIAS Inc

People Operations Associate

Silver Spring, MD · On-site

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

next page

Showing results 1-20

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Reston, VA

Customer Operations Associate information

See Reston, VA salary details

$10

$26

$52

How much do customer operations associate jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for customer operations associate in Reston, VA is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $28.51 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What jobs pay 4000 a week without a degree?

A Customer Operations Associate typically does not earn $4,000 weekly without a degree, as this pay level is uncommon for entry-level customer service roles. High-paying jobs that can reach this level without a degree often include specialized sales, real estate, or certain skilled trades, but they usually require experience, certifications, or licenses. Most roles paying this amount without a degree involve commission, performance bonuses, or entrepreneurial efforts.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving service issues, and ensuring customer satisfaction. They often use customer relationship management (CRM) tools and communicate with clients via phone, email, or chat to address inquiries and support business processes.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, data, and systems to ensure efficient service delivery. They often handle tasks such as order processing, troubleshooting, and using tools like CRM software to improve customer experience. Strong communication skills and attention to detail are essential for this role.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

Is a Customer Operations Associate job stressful?

A Customer Operations Associate role can be stressful due to high call volumes, customer complaints, and the need for quick problem-solving. Success in the position often requires strong communication skills, patience, and the ability to manage multiple tasks efficiently.
What job categories do people searching Customer Operations Associate jobs in Reston, VA look for? The top searched job categories for Customer Operations Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Operations Associate jobs? Cities near Reston, VA with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Reston, VA as of June 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $55,633 per year, or $26.7 per hour.

Operations Associate

ChargeLab

Washington, DC

Full-time

Posted 11 days ago

Job description

Company Description

Over the next decade, there will be a massive shift to electric vehicles, with the majority of North American vehicle sales expected to be EVs by 2030. ChargeLab is a fast-growing software company building the EV charging infrastructure of the future with solutions that power networks of charging stations across the world. 

Job Description

ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging our network of amazing distribution and manufacturing partners to seamlessly deliver EV charging stations with powerful software. 

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. 

Responsibilities:

  • Design and execute our core services for charger deployment, network monitoring and operations & maintenance

  • Own and maintain internal programs and reporting 

  • Identify opportunities to streamline processes and drive improvements to ensure operational excellence at scale

  • Improve operational performance by using a quantitative approach for issue identification, root cause analysis and improvement rollouts

  • Work with internal cross functional teams (Engineering/Product, Sales & Marketing) to drive program goals and identify areas of improvement

  • Expand our distribution and install network with key strategic partnerships 

  • Design and execute the support experience for site hosts, distribution partners, field service partners and EV drivers

  • Develop and maintain customer facing content to ensure that the voice, tone, and brand of support is consistent and effective

  • Drive continuous efforts to improve support infrastructure and turn customer data information into meaningful product, support, and operational improvements

Qualifications

  • Bachelor's Degree

  • Minimum 1-2 years of experience in project management, program management or related areas

  • Experience building efficient processes that scale across a large organization

  • Experience with customer experience strategy or customer service environment

  • Experience leading cross-functional projects by using insights based on data

  • Self-motivated with a strong affinity for strategic problem solving and driving action

  • Shown success in uncovering data to guide customer driven decisions

  • Persuasive written and verbal communication skills across diverse functions and teams

  • Ability to balance important priorities

  • Experience with process optimization, program management, customer support strategy or quality assurance strong project ownership

Additional Information

Location: Toronto, ON or Washington, DC

Compensation: Base salary + stock option plan

All your information will be kept confidential according to EEO guidelines.

Apply