ZipRecruiter

Log In

1

Customer Operations Associate Jobs in Norfolk, VA

Sentara

Manager, Customer Operations

Norfolk, VA

$10K/mo

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Sentara

Manager, Customer Operations

Norfolk, VA · On-site

$130K/yr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Sentara Healthcare

Manager, Customer Operations

Norfolk, VA · On-site

$130K/yr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Carmax

Business Operations Associate

Virginia Beach, VA · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Newport News, VA · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

CarMax, Inc.

Business Operations Associate

Newport News, VA · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate (Part-Time)

Hayes, VA · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Gopuff

Operations Associate, Norfolk, #59

Norfolk, VA

$13.02/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Norfolk, #59

Norfolk, VA · On-site

$13.02/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

next page

Showing results 1-20

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Norfolk, VA

Customer Operations Associate information

See Norfolk, VA salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer operations associate in Norfolk, VA is $24.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Norfolk, VA?

The most popular types of Customer Operations jobs in Norfolk, VA are:

What are popular job titles related to Customer Operations Associate jobs in Norfolk, VA?

For Customer Operations Associate jobs in Norfolk, VA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Norfolk, VA look for?

The top searched job categories for Customer Operations Associate jobs in Norfolk, VA are:

What cities near Norfolk, VA are hiring for Customer Operations Associate jobs?

Cities near Norfolk, VA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Norfolk, VA as of June 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,739 per year, or $24.9 per hour.

Manager, Customer Operations

Norfolk, VA

Sentara
Hospitals • 10K+ employees

6.7

Company rating: 6.7 out of 10

Based on 414 frontline employees who took The Breakroom Quiz

532nd of 895 rated healthcare providers

People enjoy working here

Recommended by students

Good schedule notice

Learn more about Sentaraexternal

$10K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

Sentara Norfolk General Hospital is hiring a Full-time, day-shift Manager, Customer Operations (Patient Experience)Hours/Shift: Full-time, day shift, working from 8 a.m. to 4:30 p.m.The Customer Operations Manager oversees the delivery of exceptional customer service, streamline operational processes, and ensure compliance with industry regulations.Oversee the day-to-day operations of the customer service team, ensuring timely and effective resolution of customer inquiries. Develop and implement customer service policies, procedures, and workflows to enhance efficiency and quality of service. Monitor and analyze customer feedback, identifying trends and opportunities for improvement. Act as the primary escalation point for complex customer issues, ensuring satisfactory resolution. Responsible for member/patient satisfaction, retention, and growth by efficiently delivering competitive, consumer focused services through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.Education
  • Bachelor's Level Degree (Required)
Experience
  • 5 years Related experience (Required)
  • Patient experience and Leadership experience (Preferred)
  • Microsoft Office Savvy including Word, Excel, PowerPoint, Outlook, and Power BI (Preferred)
  • Experience analyzing and identifying trends in data (Preferred)
  • Comfortable Presenting to Large Groups (Preferred)
Keywords: Manager, Leader, Patient Experience

.


Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down - $10,000

Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

What Sentara Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply