ZipRecruiter

Log In

1

Customer Operations Associate Jobs in Norfolk, VA

Sentara

Manager, Customer Operations

Norfolk, VA · On-site

$10K/mo

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Sentara

Manager, Customer Operations

Norfolk, VA · On-site

$130K/yr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Sentara

Manager, Customer Operations

Norfolk, VA · On-site

$90 - $120/hr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... For positions that are available as remote work, Sentara Health employs associates in the following ...

New

Sentara Healthcare

Manager, Customer Operations

Norfolk, VA · On-site

$130K/yr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Carmax

Business Operations Associate

Newport News, VA · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Virginia Beach, VA · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

CarMax, Inc.

Business Operations Associate

Newport News, VA · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

next page

Showing results 1-20

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Norfolk, VA

Customer Operations Associate information

See Norfolk, VA salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer operations associate in Norfolk, VA is $24.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Norfolk, VA?

The most popular types of Customer Operations jobs in Norfolk, VA are:

What are popular job titles related to Customer Operations Associate jobs in Norfolk, VA?

For Customer Operations Associate jobs in Norfolk, VA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Norfolk, VA look for?

The top searched job categories for Customer Operations Associate jobs in Norfolk, VA are:

What cities near Norfolk, VA are hiring for Customer Operations Associate jobs?

Cities near Norfolk, VA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Norfolk, VA as of June 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,739 per year, or $24.9 per hour.

Operations Associate

COLONIAL RIVER WEALTH MANAGEMENT LLC

Newport News, VA • On-site

Other

Posted 4 days ago

Job description

Company Description COLONIAL RIVER WEALTH MANAGEMENT LLC is a wealth management firm with offices in Midlothian, Newport News, and Williamsburg, Virginia. The firm serves a diverse client base with personalized financial guidance and long-term planning strategies. Team members collaborate across locations to deliver consistent, high-quality service and support. The organization values professionalism, integrity, and client-focused solutions, creating an environment where employees can grow their skills and build meaningful careers.


Role Description The Operations Associate is a full-time, on-site role based in Newport News, VA. This role supports the daily operational functions of the firm, including processing client documentation, maintaining accurate records, and coordinating account-related activities. The Operations Associate will handle incoming client inquiries, collaborate with advisors and team members to ensure smooth workflows, and assist with scheduling and administrative tasks. Responsibilities also include monitoring operational processes, identifying opportunities for efficiency, and ensuring compliance with company policies and industry standards.


Qualifications

  • Candidates should possess strong Operations skills, including process management, documentation handling, and attention to detail.
  • Candidates should possess excellent Interpersonal Skills and Customer Service abilities to build positive client and team relationships.
  • Candidates should possess solid Analytical Skills to review information, identify discrepancies, and support data-driven decisions.
  • Candidates should possess clear and professional Communication skills, both written and verbal, for client and internal correspondence.
  • Relevant experience in financial services, wealth management, or a similar professional environment is beneficial.
  • Strong organizational skills, reliability, and the ability to manage multiple tasks in a fast-paced setting are preferred.
  • Proficiency with office software and basic financial or CRM systems is an advantage.
  • A bachelor’s degree in business, finance, or a related field.

Apply