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Customer Operations Associate Jobs in Arlington, VA

nitra

Marketplace Operations Associate

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Nitra was created by unicorn founders who have successfully scaled to thousands of customers and ... We're looking for a Marketplace Operations Associate to help build and scale the operating engine ...

BBYO

Philanthropic Operations Associate

Washington, DC · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Philanthropic Operations Associate Systems and Technology Department Role Location: Washington, DC ... Manage gift processing, donor acknowledgments, pledge tracking, CRM updates, and related ...

BBYO

Philanthropic Operations Associate

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Philanthropic Operations Associate Systems and Technology Department Role Location: Washington, DC ... Manage gift processing, donor acknowledgments, pledge tracking, CRM updates, and related ...

ChargeLab

Operations Associate

Washington, DC · On-site

ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging ... The Operations team is looking for an Operations Associate who will lead the growth of the company ...

ChargeLab

Operations Associate

Washington, DC · On-site

ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging ... The Operations team is looking for an Operations Associate who will lead the growth of the company ...

The Aspen Institute

Operations Associate (Part-Time)

Washington, DC · On-site

$35K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Operations Associate will work closely with all members of the Sports & Society team in order ... Gather information to ensure smooth transition to Salesforce CRM. * Make agendas for team meetings ...

The Aspen Institute

Operations Associate (Part-Time)

Washington, DC · On-site

$35K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Operations Associate will work closely with all members of the Sports & Society team in order ... Gather information to ensure smooth transition to Salesforce CRM. * Make agendas for team meetings ...

Aspen Institute

Operations Associate (Part-Time)

Washington, DC · On-site

$35K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Operations Associate will work closely with all members of the Sports & Society team in order ... Gather information to ensure smooth transition to Salesforce CRM. * Make agendas for team meetings ...

Potomac

Operations Associate

Bethesda, MD · On-site

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary We're looking for an Operations Associate to scale efficient processes for our fast-growing ... Ensure all client and account data in Orion, Zoho CRM, and custodial systems is accurate ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Arlington, VA

Customer Operations Associate information

See Arlington, VA salary details

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How much do customer operations associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer operations associate in Arlington, VA is $29.62, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $31.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Arlington, VA?

The most popular types of Customer Operations jobs in Arlington, VA are:

What job categories do people searching Customer Operations Associate jobs in Arlington, VA look for?

The top searched job categories for Customer Operations Associate jobs in Arlington, VA are:

What cities near Arlington, VA are hiring for Customer Operations Associate jobs?

Cities near Arlington, VA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Arlington, VA as of June 2026, with employment types broken down into 60% Full Time, 38% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,618 per year, or $29.6 per hour.

Operations Associate

Foundation for Defense of Democracies

Washington, DC • On-site

$60K - $65K/yr

Full-time

Medical

Posted 11 days ago

Job description

Operations Associate
The Operations Associate plays a critical role in ensuring the smooth, professional, and efficient operation of FDD's headquarters. This highly visible and dynamic position combines the day-to-day management of front office operations, organizational and internship program administration, and on-site events support. The Operations Associate serves as a key point of contact for staff, guests, interns, and vendors, providing outstanding service and attention to detail in a fast-paced environment. The role reports to the Senior Director of Operations and Strategy and is supervised by FDD's Associate Director of Office Operations and Internships.
Roles and Responsibilities:
  • Serve as the first point of contact upon arrival for leadership, guests, staff, and vendors at FDD, providing a professional and welcoming experience.
  • Execute day-to-day front office operations including incoming and outgoing mail and shipping, and supply inventory tracking and management.
  • Maintain shared office spaces, conference rooms, and common areas to ensure cleanliness, organization, and readiness for meetings and events.
  • Manage shared workspaces, hotdesking, and conference room calendars, responsive to the needs of a hybrid office work environment.
  • Coordinate with Senior Director of Administration and building management regarding maintenance requests and office services.
  • Monitor and respond to inquiries via FDD's main phone line and general email inbox, directing messages to the appropriate teams.
  • Collaborate with Events team for on-site events and meetings including guest reception, security list submission, room setup, catering coordination, and front-facing hospitality.
  • Support the internship program, including job postings, application screenings, interview scheduling, candidate communications, and first-day documentation.
  • Facilitate technology setup - from hybrid meetings to new employee onboarding.
  • Support Development and Finance departments by receiving and handling incoming checks, processing and logging payment information, and ensuring secure handoff.

Qualifications and Qualities:
  • Friendly, customer-service attitude, well-suited for a client-facing role.
  • A team player comfortable with receiving and implementing feedback.
  • A "can-do" approach to learning and executing - no task too small or job too large to attempt.
  • Detail-oriented and well-organized, with the ability to manage competing priorities and work independently in a fast-paced environment.
  • This position is located in downtown Washington D.C. and the candidate must live within commuting distance and be available to work from FDD's office.
  • Expected to work in-person up to five days per week during normal business hours.
  • Ability to lift and carry items up to 30 pounds, move standard office furniture and supplies as needed, and remain on feet for extended periods during events or office tasks.
  • Experience with office administration, front desk management, or event coordination preferred.
  • Proficiency with Outlook, Microsoft Office, Slack, and Monday.com a plus. (Incoming mastery of these tools and platforms is not a must, but willingness to learn is.)
  • Interest in FDD's mission and programs; familiarity with the foreign policy and national security landscape a plus.

This role has a projected salary band of $60,000-$65,000 per year, based on candidate's experience and qualifications. Additional benefits are available, including healthcare coverage based on eligibility.
Interested and qualified candidates are encouraged to send a resume and letter of interest to FDD Human Resources (hr2@fdd.org).
FDD is a Washington, DC-based non-partisan research institute focusing on foreign policy and national security.
For more information, please visit FDD.org and follow FDD on X @FDD.

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