Customer Operations Associate Jobs in Leesburg, VA

Location: ADAMS Ashburn Masjid
Address: 21740 Beaumeade Circle, Unit 120, Ashburn, VA 20147
Department: Operations & Facilities
Position Type: Part-Time
Reports To: Operations Manager / Executive Director

The All Dulles Area Muslim Society (ADAMS) is seeking a dependable, service-oriented, and proactive Operations Associate to support the daily operations of the ADAMS Ashburn Masjid. This role is critical in ensuring that the masjid remains clean, organized, welcoming, and fully prepared for prayers, programs, educational activities, and community events.

The ideal candidate is hands-on, enjoys working behind the scenes to support the community, and takes pride in maintaining a professional and welcoming environment for worshippers and guests.

The Operations Associate supports the day-to-day operational needs of the Ashburn Masjid by assisting with facility setup, event coordination, room preparation, vendor support, inventory management, and general building operations. This individual serves as an important resource in ensuring that the masjid is prepared to effectively serve the community throughout the week.

• Set up prayer halls, classrooms, meeting rooms, and event spaces according to program requirements.

• Arrange tables, chairs, podiums, audio-visual equipment, signage, and other event materials.

• Assist with setup and breakdown for Jumu'ah prayers, educational programs, community events, conferences, fundraisers, and special gatherings.

• Ensure facilities are reset and prepared for subsequent programs and activities.

• Conduct routine facility walkthroughs to identify operational needs.

• Assist in maintaining cleanliness, organization, and appearance of the masjid facilities.

• Report maintenance issues, safety concerns, and facility repairs to management.

• Monitor and replenish supplies throughout the building.

• Support facility opening and closing procedures as assigned.

• Welcome visitors, vendors, and community members as needed.

• Assist community members with basic facility-related questions.

• Support crowd flow and event logistics during large gatherings and special events.

• Maintain a professional and courteous presence while representing ADAMS.

• Track and organize operational supplies and equipment.

• Assist with inventory counts and supply orders.

• Maintain storage areas in an organized and efficient manner.

• Ensure equipment is properly stored and functioning.

• Work closely with program managers and department leaders to coordinate operational needs.

• Assist with room reservations, event logistics, and facility scheduling.

• Coordinate with vendors, contractors, and volunteers when necessary.

• Support execution of Ramadan, Eid, youth programs, educational programs, and community-wide events.

• Follow ADAMS safety policies and procedures.

• Assist in maintaining a safe environment for staff, volunteers, and visitors.

• Respond appropriately to operational emergencies and facility concerns.

• Ensure facilities remain compliant with organizational standards and expectations.

• High school diploma or equivalent.

• Strong customer service and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational and time-management abilities.

• Ability to lift and move tables, chairs, and event equipment.

• Ability to work evenings and weekends as needed.

• Reliable transportation.

• Must be in good standing within the community.

• Experience working in facility operations, event coordination, hospitality, community centers, schools, houses of worship, or nonprofit organizations.

• Experience with event setup and logistics.

• Basic knowledge of audio-visual equipment.

• Familiarity with mosque operations and Islamic community programming.

• Ability to stand and walk for extended periods.

• Ability to lift and move up to 50 pounds.

• Ability to set up and break down event equipment and furniture.

• Ability to work indoors and outdoors during community events.

• Serve one of the nation's largest and most active Muslim communities.

• Help create a welcoming environment for thousands of worshippers and visitors.

• Support meaningful programs that strengthen faith, education, and community engagement.

• Be part of a mission-driven team dedicated to serving the community.

Flexible schedule based on program and facility needs.

Availability for:

• Evenings

• Weekends

• Jumu'ah services

• Ramadan programs

• Eid events

• Special community gatherings