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Customer Operations Manager Jobs in Reston, VA (NOW HIRING)

IDEMIA

Customer Operations Specialist

Chantilly, VA · On-site

This role is responsible for overseeing service center operations, managing inventory processes, ensuring SLA compliance, and facilitating customer-driven implementations while maintaining ...

IDEMIA

Customer Operations Specialist

Chantilly, VA · On-site

This role is responsible for overseeing service center operations, managing inventory processes, ensuring SLA compliance, and facilitating customer-driven implementations while maintaining ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate ... Lead incident management, service reliability, and quality assurance initiatives. * Map and enhance ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate ... Lead incident management, service reliability, and quality assurance initiatives. * Map and enhance ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate ... Lead incident management, service reliability, and quality assurance initiatives. * Map and enhance ...

TekSky

Operations Manager

Chantilly, VA · On-site

Operations Manager - Chantilly, VA About the job Company Description MyProMovers is a full-service ... Committed to providing a seamless relocation experience, MyProMovers strives to exceed customer ...

TEOCO

Client Operations Manager

Fairfax, VA

$60K - $80K/yr

Contract Compliance * Interpret customer contracts. * Ensure adherence to: * Operational ... Experience managing large, complex client accounts with high transaction volumes. * Excellent ...

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Customer Operations Manager information

See Reston, VA salary details

$46.3K

$128.7K

$141K

How much do customer operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer operations manager in Reston, VA is $128,669.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,400.00 and $139,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Reston, VA?

The most popular types of Customer Operations jobs in Reston, VA are:

What job categories do people searching Customer Operations Manager jobs in Reston, VA look for?

The top searched job categories for Customer Operations Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Operations Manager jobs?

Cities near Reston, VA with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Reston, VA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $128,905 per year, or $62 per hour.

Customer Operations Specialist

IDEMIA

Chantilly, VA • On-site

Full-time

Re-posted 12 days ago

IDEMIA rating

6.8

Company rating: 6.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

205th of 245 rated software companies

Job description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

The Customer Operations Specialist - Service Center serves as the primary point of contact between the CRE and the Service Center, ensuring seamless coordination and execution of customer requests. This role is responsible for overseeing service center operations, managing inventory processes, ensuring SLA compliance, and facilitating customer-driven implementations while maintaining operational efficiency and quality standards.

Key Missions
  • Customer Request Coordination & Service Execution
    • Act as the primary liaison between the CRE and the Service Center to ensure timely and accurate execution of customer requests.
  • Service Center Operations & InventoryManagement
    • Manage inventory transactions, including creating new card and paper items in the system.
  • Production & SLA Monitoring
    • Track and monitor daily, weekly, and monthly SLAs for service center tasks.
  • Exception Handling & Change Management
    • Support date change management and facilitate manual overrides (CAMs) to address urgent customer requests.
  • Reporting & Process Compliance
    • Generate and send manual BAU reports to clients (non-Compass reports).
  • Testing, Qualification & Implementation
    • Validate and ensure test Work Orders (WOs) have been executed correctly before implementation.
Profile & Other Information
  • Skills & Qualifications:
    • Graduate or equivalent academic experience.
    • Strong knowledge of service center operations and customer request handling.
    • Experience in inventory management, production coordination and SLA monitoring.
    • Ability to communicate effectively with internal teams and customers to drive request implementation.
    • Strong problem-solving skills and attention to detail in handling customer-driven changes.
    • Ability to manage multiple tasks and prioritize customer-impacting requests.
    • Experience on JIRA, Salesforce, D365 or similar tools.

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we're transforming, fast, to stay a leader in a world that's changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

www.idemia.com

What IDEMIA employees say

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