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Customer Operations Associate Jobs in Reston, VA

Koalafi

Business Operations Associate

Washington, DC

$24/hr

Their 2M+ customers love us because we provide a flexible way for them to make payments and give ... What You'll Do We are in search of a Business Operations Associate to assist in providing ...

Potomac

Client Operations Associate

Bethesda, MD · On-site

$60K - $80K/yr

Summary We're looking for an Operations Associate to scale efficient processes for our fast-growing ... Ensure all client and account data in Orion, Zoho CRM, and custodial systems is accurate ...

Cubesmart

Store Operations Associate

Leesburg, VA · On-site

This includes skills in both customer service and property maintenance. The Store Operations Associate is responsible for two key areas: Customer Service * Developing customer relationships by ...

Carmax

Business Operations Associate - Part Time

Dulles, VA · On-site

$17.40 - $28/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Reston, VA

Customer Operations Associate information

See Reston, VA salary details

$10

$26

$52

How much do customer operations associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer operations associate in Reston, VA is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $28.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Reston, VA?

The most popular types of Customer Operations jobs in Reston, VA are:

What are popular job titles related to Customer Operations Associate jobs in Reston, VA?

For Customer Operations Associate jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Reston, VA look for?

The top searched job categories for Customer Operations Associate jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Operations Associate jobs?

Cities near Reston, VA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Reston, VA as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $55,633 per year, or $26.7 per hour.

Business Operations Associate

Koalafi

Washington, DC

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we're transforming the financing experience and joining our team?

What You'll Do 

We are in search of a Business Operations Associate to assist in providing exceptional customer service to our rapidly growing customer base. This associate will have the unique opportunity to grow alongside the company and help shape the future direction. This associate will be responsible for providing exceptional operations support and customer service by fielding inbound requests through non-phone channels including email, direct mail, faxes, and internal tickets. 

This associate will handle back-office responsibilities including posting payments, handling credit check and payment disputes, and independently following highly-regulated processes. In this role, you will: 

  • Provide superior customer and operational support, through email, direct mail, faxes, and internal tickets
  • Resolve inbound requests and issues independently and escalate as needed
  • Handle disputes, chargebacks, and other account-level issues
  • Post payments received through direct mail with exceptional accuracy and efficiency
  • Conduct QA of customer service phone calls as needed
  • Adhere to regulatory and compliance timelines
  • Follow established processes with precision, while remaining proactive in identifying opportunities for improvement
  • Be flexible to perform a number of different tasks as needed 

About You (Qualifications)

  • 2+ years of relevant experience in financial services, billing, or fraud investigations 
  • Comfortable performing routine or repetitive tasks, with a strong commitment to quality, accuracy, and consistency
  • Excellent problem solving, math, computer, and keyboarding skills, including proficiency in Microsoft Suite
  • Excellent verbal and written communication skills
  • Attention to detail and excellent organizational skills
  • Strong interpersonal and active listening skills
  • Ability to work independently and efficiently, both in-person and on work from home days
  • Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
  • Bilingual (English/Spanish) preferred; additional languages a plus
  • Bachelor's degree or equivalent experience

Location: This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA. Hiring locations may vary by position based on the Company's current business operations.

Hourly Rate: $24/hr

Additional Compensation: This position is eligible to participate in our Operations bonus incentive. 

Applications will be accepted until position is filled.

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Benefits:

At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:

  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement 
  • Commuter assistance
  • Parental leave (maternal + paternal)
  • Inclusion and Associate Engagement Programs

Who we are & what we value: 

  • We focus on what's most important
  • We set clear expectations and deliver
  • We embrace challenges to reach our full potential
  • We ask, "How can this be better?"
  • We move fast together