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Customer Operations Associate Jobs in Reston, VA

HIAS Inc.

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

Saks OFF 5TH

Operation Associate

Potomac, MD · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Who Are You: * Diligent individual who loves to enhance the customer experience by executing ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Reston, VA

Customer Operations Associate information

See Reston, VA salary details

$10

$26

$52

How much do customer operations associate jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer operations associate in Reston, VA is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $28.51 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

Is a CSA job stressful?

A Customer Operations Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. The level of stress varies depending on the work environment, workload, and individual skills in communication and time management.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What jobs in the US pay $300,000 a year?

In the US, high-paying roles such as senior executives, specialized physicians, investment bankers, and certain technology leaders can earn $300,000 or more annually. Customer Operations Associates typically do not reach this salary level, as it is more common in executive, medical, or financial roles requiring extensive experience and advanced skills.

What job makes $10,000 a month without a degree?

A Customer Operations Associate typically does not earn $10,000 a month without specialized experience or advanced skills. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields like software development, which may require self-education, certifications, or extensive experience rather than formal degrees.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What job categories do people searching Customer Operations Associate jobs in Reston, VA look for? The top searched job categories for Customer Operations Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Operations Associate jobs? Cities near Reston, VA with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you

People Operations Associate

HIAS Inc.

Silver Spring, MD

$60K - $65K/yr

Other

Posted 28 days ago

Job description

POSITION SUMMARY:

HIAS seeks a People Operations Associate to support administrative tasks and services supporting effective and efficient operations for the HR department, including timekeeping, onboarding, offboarding, employee relations and benefits administration. This role will report to the Associate Director, Benefits & Payroll. The ideal candidate is a highly motivated, organized, detailed-oriented problem solver with an appreciation for accuracy and documentation. They should be a driven individual with excellent communication and customer service skills, and a good knowledge of human resources.

Note, this position is based at our headquarters in Silver Spring, Maryland.

The salary range for this position is $60,000-65,000.00.

ESSENTIAL FUNCTIONS:

  • Support the People Operations department and provides a high level of customer service.
  • Serve as a point of contact for all employee People Operations related information, including phone calls, email, HR Inbox and mail inquiries, ensuring accurate and timely customer service.
  • Maintain the timekeeping database, makes corrections as needed and reviews semi-monthly timesheets, contacting employees and supervisors on time sheet corrections and approvals.
  • Support the onboarding, offboarding and employee changes of headquarters staff.
  • Process and reconcile monthly vendor billing and invoices to ensure adequate and timely allocations and payments.
  • Provide administrative support for physical and electronic file maintenance.
  • Coordinate employee engagement initiatives.
  • Assist with employee wellbeing research and resource development.
  • Assist with updating and maintaining the People Operations HIASnet page.
  • Support with the larger People and Culture team with scheduling as needed.
  • Serve as a back-up to the Administration Coordinator by answering phones and directing callers to appropriate departments, as necessary.
  • Perform other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

  • Undergraduate degree preferred.
  • 1-2 years of prior experience in customer service, administrative support, Human Resources or People Operations.
  • Experience in identifying and organizing various HR related paperwork, including performance reviews, employee applications and staff I-9 forms.
  • Ability to demonstrate confidentiality and articulate knowledge of HR processes.
  • Excellent communication (oral and written) and presentation skills.
  • Strong project management, time management and customer service skills.
  • Proficient with MS Office Word, Excel and PowerPoint.
  • Ability to work with a diverse group of individuals to complete projects and tasks.

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