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Customer Operations Manager Jobs in Alberta (NOW HIRING)

PetSmart

Retail Operations Manager

Edmonton, AB

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Edmonton, AB

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart Careers

Retail Operations Manager

Edmonton, AB

$20 - $35.85/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Edmonton, AB

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Edmonton, AB

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

Viterra

Facility Operations Manager

Vermilion, AB · On-site

Together, we lead the way to deliver results for our customers, each other and the world. While we ... management of all facets of grain operations, including receiving, grading, cleaning, drying ...

PetSmart

Retail Operations Manager

Edmonton, AB

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Edmonton, AB · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Edmonton, AB

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Edmonton, AB

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Edmonton, AB · On-site

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Edmonton, AB

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Edmonton, AB

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Edmonton, AB

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart Careers

Retail Operations Manager

Edmonton, AB

$20 - $35.85/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

Parrish and Heimbecker

Operations Manager Trainee, Grain This is a full-time, permanent role based in Manitoba ... Grain procurement and customer service * Risk management and compliance * Health and food safety

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Alberta

Customer Operations Manager information

See Alberta salary details

$28.5K

$72.1K

$111K

How much do customer operations manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer operations manager in Alberta is $72,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $82,500.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Operations, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much should an operations manager get paid?

The salary for a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Higher salaries are common in large organizations or for those with advanced skills in data analysis, process improvement, and leadership. Compensation may also include bonuses, benefits, and opportunities for advancement.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.
What are the most commonly searched types of Customer Operations jobs in Alberta? The most popular types of Customer Operations jobs in Alberta are:
What are popular job titles related to Customer Operations Manager jobs in Alberta? For Customer Operations Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Alberta look for? The top searched job categories for Customer Operations Manager jobs in Alberta are:
What cities in Alberta are hiring for Customer Operations Manager jobs? Cities in Alberta with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Alberta as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $72,136 per year, or $34.7 per hour.

Sales Operations Manager

MacDonald Search Group

Calgary, AB • On-site, Remote

$45K - $60K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Our client is a growing transportation and logistics organization seeking a Sales Operations Manager to join their team. This role is ideal for a freight brokerage professional who enjoys developing business, building relationships, negotiating rates, and managing shipments from start to finish.
This role can be based anywhere in Alberta, Manitoba or Saskatchewan and work from a home office.
What You'll Do:
  • Generate new business opportunities and grow a portfolio of transportation customers
  • Source carriers and negotiate competitive rates for TL and LTL freight
  • Manage shipments through the full cradle-to-grave process, including booking, dispatching, tracking, and delivery
  • Build and maintain strong relationships with customers and carrier partners
  • Proactively resolve service issues and provide customers with timely shipment updates
  • Maintain accurate load information, documentation, and tracking within the TMS
  • Partner with accounting to ensure accurate billing and supporting documentation
  • Achieve performance targets related to load volume, gross margin, and customer satisfaction
What You'll Bring:
  • 2+ years of freight brokerage, 3PL, transportation sales, or logistics experience
  • Strong exisiting carrier network and relationships
  • Experience managing cradle-to-grave shipments
  • Sales, negotiation, and relationship-building skills
  • Existing book of business considered a strong asset
  • Knowledge of Canadian and/or U.S. transportation markets and carrier networks
  • Experience using load boards and Transportation Management Systems (TMS)
  • Strong organizational, communication, and problem-solving abilities
  • Ability to thrive in a fast-paced, customer-focused environment
What's In It For You:
  • Competitive compensation package with performance-based incentives
  • Flexible work from home options
  • Opportunity to make a direct impact within a growing organization
  • Collaborative and entrepreneurial team environment
  • Long-term career growth within the transportation and logistics industry
If you're a driven transportation professional who enjoys both sales and operations, we'd love to hear from you.
MacDonald Search Group is committed to building diverse, high-performing teams that reflect the Canadian employment landscape. We welcome and consider all qualified applications.