Customer Operations Manager Jobs in Alberta (NOW HIRING)

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Your next incredible opportunity is just a few clicks away!

Here'swhat we have to offer:

• Competitive pay.

• Paid vacation, holidays, and sick time

• Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.

• Extensive product andon-the-job/cross-trainingopportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• JCI Employee discount programs (The Loop by Perk Spot).

• This is a primarily in-office position.

Check us Out:A Day in Life at JCI!

What you will do

The Customer Operations Associate, under direct supervision, tracks and provides support for the HVAC installation contract business. Activelyparticipatesin accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing. Provides administrative,day to daysupport in the operational areas of the business.

How you will do it

• Works with project owners to update project cost schedules asrequiredmonthly.

• Assistinstallation team with project cost and revenue tracking to reach revenue goals.

• Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations related transactions. Performs costtransfersas necessary.

• Answers anycustomer/subcontractors'inquiries and resolves or escalates customer issues asappropriate.

• Prepare andsubmitmonthly billings to Customers. Completes anyadditionaldocumentationrequiredfor billing, i.e., special pay applications,lienwaiver, certified payroll, etc.

• Works with accounts receivablescontactstoassistwith resolution of A/R disputes. Researches and determinesappropriate actionsand escalation fortimelyresolution of disputes. Incudesnecessary interaction with Customers to resolve receivable issues and confirm commitment to pay.

• Processes invoice credits and rebills, as necessary. Maintains billing and collection notes withinappropriate systems.

• Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contractrequirements.

• Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicingissuesas necessary.

• Coordination and support to Sales Team to review andsubmitproject bookings and all required booking documentation,facilitatesthe release of the project booking from MBC, addresses any booking holds, and returns signed contract documentation to Customers.

• Provideadditionaloperations administration support, asrequired.

Required

• High School diploma or equivalent

• One to two years of related work experience, preferably within a service / sale, or technical work environment.

• Experience with AP/AR required

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

• Ability to prioritize work activities based uponfinancial impactto desired business goals.

• Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, and Internet business application usage.

• Mustdemonstratethe ability to perform work independently anddemonstratesolid organizational and attention to detail skills.

Preferred

• Associatedegree preferred.

• Experience and/or basic project accounting or costingprincipalsis desired.

• Experience and knowledge in the Construction Industry.

HIRING HOURLY RANGE: $29-x40 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To
support an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on the
Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.