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Customer Operations Associate Jobs in Hayward, CA

Brex

Fraud Operations Associate

San Francisco, CA · Hybrid

$86K - $108K/yr

We own credit, fraud, money movement, and payments, protecting our customers and our company. From ... What you'll do As a Fraud Operations Associate, you will be working with some of the industry ...

Saks

Merchandise Operations Associate

Palo Alto, CA · On-site

$19.61 - $24.51/hr

It serves customers across its 36 stores, digital channels, and through remote selling. It is part ... As a Merchandise Operations Associate, you will assist with stocking, receiving, order fulfillment ...

Brex

Fraud Operations Associate

San Francisco, CA · On-site

$86K - $108K/yr

We own credit, fraud, money movement, and payments, protecting our customers and our company. From ... What you'll do As a Fraud Operations Associate, you will be working with some of the industry ...

Saks

Merchandise Operations Associate

San Francisco, CA · On-site

$19.61 - $24.51/hr

Its unique approach combines an emphasis on the digital customer experience with a strong ... Operations Associate is responsible for the daily operations of the General Office and operational ...

Saks

Specialized Operations Associate

San Francisco, CA · On-site

$17.05 - $21.32/hr

Its unique approach combines an emphasis on the digital customer experience with a strong ... Operations Associate is responsible for the daily operations of the General Office and operational ...

Saks

Specialized Operations Associate

San Francisco, CA · On-site

$17.90 - $22.39/hr

Its unique approach combines an emphasis on the digital customer experience with a strong ... Operations Associate is responsible for the daily operations of the General Office and operational ...

Saks

Specialized Operations Associate

San Francisco, CA

$19.61 - $24.51/hr

Its unique approach combines an emphasis on the digital customer experience with a strong ... Operations Associate is responsible for the daily operations of the General Office and operational ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Hayward, CA

Customer Operations Associate information

See Hayward, CA salary details

$11

$29

$57

How much do customer operations associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer operations associate in Hayward, CA is $29.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $31.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are popular job titles related to Customer Operations Associate jobs in Hayward, CA?

For Customer Operations Associate jobs in Hayward, CA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Hayward, CA look for?

The top searched job categories for Customer Operations Associate jobs in Hayward, CA are:

What cities near Hayward, CA are hiring for Customer Operations Associate jobs?

Cities near Hayward, CA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Hayward, CA as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $61,309 per year, or $29.5 per hour.

Business Operations Associate

Redwood Materials

San Francisco, CA • On-site

Full-time

Re-posted 22 days ago

Redwood Materials rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

23rd of 91 rated recycling and waste

Job description

ESSENTIAL DUTIES 

We're looking for a Business Operations Associate, Energy Storage to support the commercial growth of our utility-scale battery energy storage business. You'll be the operational backbone of our sales organization, driving data-informed decision-making, optimizing our sales processes, and enabling cross-functional collaboration to accelerate our market penetration. 

RESPONSIBILITIES WILL INCLUDE 

  • Own and optimize our CRM (Hubspot) to ensure data quality, pipeline visibility, and actionable insights for leadership. 
  • Develop sales analytics and reporting frameworks to track KPIs, forecast performance, and identify growth opportunities. 
  • Support market prioritization and segmentation analysis to guide go-to-market strategy and resource allocation. 
  • Collaborate with Finance and Commercial teams on pricing strategy, competitive analysis, and deal economics. 
  • Lead cross-functional project initiatives across Engineering, Commercial, Legal, and Operations to ensure seamless execution of customer engagements. 
  • Support project management of energy storage project development from contract execution through commissioning, coordinating across internal teams and external stakeholders. 
  • Streamline sales operations processes, including proposal workflows, contract templates, and sales enablement materials. 
  • Conduct market research and competitive intelligence to inform product positioning and commercial strategy. 
  • Build financial models to evaluate project economics, incentive eligibility, and commercial terms. 
  • Support RFP response coordination, ensuring timely and high-quality submissions. 

DESIRED QUALIFICATIONS 

  • Bachelor's degree in engineering, business, finance, economics, or related field. 
  • 1-5 years of experience in consulting, investment banking, corporate finance, FP&A, or operations roles, ideally with exposure to energy, infrastructure, or technology sectors. 
  • Strong analytical skills with proficiency in Excel financial modeling and data analysis. 
  • Experience with CRM platforms or willingness to become a power user quickly. 
  • Demonstrated ability to manage multiple workstreams and drive cross-functional projects to completion. 
  • Interest in or experience with project managing the development of energy storage or renewable energy projects is a plus. 
  • Excellent communication skills with ability to translate complex data into clear insights for stakeholders. 
  • Highly organized, detail-oriented, and process-driven mindset. 
  • Scrappy, hands-on self-starter who is comfortable rolling up sleeves and tackling whatever needs to get done-no task is too small or beneath you. 
  • Comfortable working in ambiguity and building systems from scratch in a fast-paced startup environment. 
  • Experience in energy storage, renewables, or cleantech is a plus but not required. 
  • A passion for sustainability and making the world a better place! 

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