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Customer Operations Associate Jobs in Oklahoma (NOW HIRING)

Advatix, Inc.

Temporary Warehouse Associate

Oklahoma City, OK · On-site

$14.75 - $17.75/hr

Fulfillment Center Operations Associate HRforGrowth ® is engaged as the talent acquisition partner ... Accurately and efficiently pick/pack customer orders using an internal warehouse application

Express

Operations Expert

Tulsa, OK · On-site

Store Name Woodland Hills Mall Responsibilities Express is seeking a Retail Operations Expert to ... customers, sales leadership team and associates Demonstrated collaborative skills and ability to ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Oklahoma

Customer Operations Associate information

See Oklahoma salary details

$8

$23

$46

How much do customer operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer operations associate in Oklahoma is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $25.29 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Oklahoma? The most popular types of Customer Operations jobs in Oklahoma are:
What are popular job titles related to Customer Operations Associate jobs in Oklahoma? For Customer Operations Associate jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Oklahoma look for? The top searched job categories for Customer Operations Associate jobs in Oklahoma are:
What cities in Oklahoma are hiring for Customer Operations Associate jobs? Cities in Oklahoma with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Oklahoma as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,375 per year, or $23.7 per hour.

Associate Operations Specialist, Commercial Energy Efficiency Programs

ICF

Oklahoma City, OK • On-site, Remote

Full-time

Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Associate Operations Specialist, Commercial Energy Efficiency Programs
Location: Remote - Oklahoma / Mid Central Region Preferred

Ready to make a difference?
Come join our team as an Associate Operations Specialist supporting commercial energy efficiency programs in Oklahoma. The Associate Operations Specialist role provides support for field-based staff, a network of Trade Allies, and other program participants. You will work as part of ICF's Commercial and Industrial energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed.

The Associate Operations Specialist interfaces with manufacturers, retailers, Trade Allies, customers, engineers & consultants, and reviews project application forms and submittals to ensure compliance with program policies and procedures.

If you have strong communication skills, like engaging with customers, Trade Allies, and other stakeholders, and possess experience or knowledge of Energy Efficiency programs, this role could be ideal for you. You'll collaborate with an enthusiastic, skilled, and multidisciplinary team as well as national experts to achieve client goals. If this sounds appealing, we encourage you to apply today!


Why you will love working here:

  • Quality of life: Flexible workplace arrangements, work-life balance
  • Investment of the community: Donation matching, volunteer opportunities
  • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
  • And many, many more (Ask your recruiter for more details!)


What you will be doing:

  • Provide support for field-based staff and a network of participating Trade Allies.
  • Maintain ongoing communications with participating contractors, customers, and consultants.
  • Address, resolve, or escalate customer and contractor questions related to program participation as needed.
  • Review and process project application forms and submittals.
  • Review technical specifications, calculations, and cost estimates for energy efficiency projects.
  • Analyze technical specifications, calculations, and cost estimates for energy efficiency projects.
  • Assist technical teams in upholding QA/QC standards and program guidelines.
  • Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.
  • Process program incentive payments per established policies and procedures.
  • Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.


What we need you to have (minimum qualifications):

  • Bachelor's degree (or applicants can substitute one year of related experience for one year of education)
  • 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience
  • Must be able to pass a background check and drug screening

What we would like you to have (preferred qualifications):

  • Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
  • Experience reviewing blueprints, floor plans and other documentation related to building equipment specifications

Professional skills you will use:

  • Sound business ethics, including the protection of proprietary and confidential information.
  • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
  • Excellent verbal, interpersonal and written communication skills
  • Strong analytical, problem-solving, and decision-making capabilities
  • Team player with the ability to work in a fast-paced environment
  • Ability to work with all levels of internal staff, as well as outside clients and vendors
  • Ability to manage multiple priorities

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$61,232.00 - $104,094.00Nationwide Remote Office (US99)

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