Customer Operations Associate Jobs in Stillwater, OK

Position Title: Cash Operations Associate

Department: Casino

Reports To: Casino Management

FLSA Designation: Non-exempt

SUMMARY:  Support and aid the Cash Operations department for all PTDC Casinos by performing, when scheduled, the duties and responsibilities of any of the below positions based on departmental needs. 

Departmental schedules will indicate specific positions for each shift, ensuring compliance with segregation of duties as outlined in the MICS.  Will cross train in all cash operations positions and follow company cash handling policies.

VAULT ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

• Verifies money from cashiers and drop teams during shifts.
• Balances cash directed to main cage.
• Issues banks to cashiers and associates.
• Verifies and balances daily close-outs of associates. 
• Keeps all monetary dispensers, including ATRs and ATMs full and functioning.
• Keeps accurate and thorough records of monetary exchanges, authorization forms, and transactions reconciliations.
• Develops understanding of procedures and practices.
• Assures protection of casino assets.
• Reports any suspicious activity to supervisor.
• Maintains consistent and punctual attendance.
• Complies with company policies as well as state and tribal laws regulations, including MICS, TICS, Title 31 and any other TGRA approved controls.
• Performs other duties assigned by supervisor or manager.

CASHIER ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

• Assists guests with cashing tickets, exchanging money, in a courteous, timely manner.
• Accurately balances assigned bank.
• Held accountable to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Assures protection of casino assets.
• Maintains clean and orderly checkout areas and completes other general cleaning duties.
• Develops understanding of procedures and practices.
• Reports any suspicious activity to supervisor.
• Maintains consistent and punctual attendance.
• Complies with company policies as well as state and tribal laws regulations, including MICS, TICS, Title 31 and any other TGRA approved controls.
• Performs other duties assigned by supervisor or manager.

SUPERVISORY RESPONSIBILITIES:   None.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, physical stamina, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:  High school diploma or general educational degree (GED) and at least two (1) year general office work, cash-handling, banking and/or training preferred.  Basic computer skills to include a working knowledge of word processing and databases required. 

CERTIFICATES, LICENSES, REGISTRATIONS:  Key Gaming License

LANGUAGE SKILLS:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine correspondence.  Ability to speak effectively before employees, patrons, management, and directors.  

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:  Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:  Ability to maintain drop and cash confidentiality.  Must maintain professional behavior and possess exceptional customer and employee service skills at all times. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is almost continuously required to sit, bend, stand, move and talk or hear.  Frequently stands.  The employee is occasionally required to reach with hands and continuously repeat the same hand, arm, or finger motion many times as in typing.  The employee will frequently interact with other staff members.  Specific vision abilities required in this job include close vision, depth perception, and the ability to adjust focus.  The employee may occasionally lift up to 25 pounds, such as cash boxes or boxes of paper.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work involves moderate exposure to unusual elements, such as smoke, unpleasant odors and/or loud noises.