Director Customer Operations Jobs in Oklahoma (NOW HIRING)

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Full Time Oklahoma City, OK, Oklahoma City, OK, US

FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions for OEM and aftermarket customers.

With more than 55+ years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation and Cargo through our specialized business divisions, Electronics, Hardware, Commercial Aftermarket, and Defense Aftermarket.

Fast-paced & Impactful Work –Every decision helps keep aircraft flying and missions moving

Driven Team & Culture –Supportive, driven colleagues who support you every step of the way

High-Growth Opportunities –We invest in your success with training and development

Competitive Benefits Package – Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA) 401k matching, wellness activities and more

At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable.

The Director, Operations for our OKC and Fort Worth facilities is responsible for providing both the strategic leadership and day-to-day operational oversight of FDH Electronics' OKC & FW site operations, ensuring operational excellence, execution of business objectives, and continuous improvement across the site. This individual will work closely with the senior leadership team to deliver a world‑class electronic component distribution and fulfillment capability to customers across the aerospace and defense supply chain. This role drives the growth, operational excellence, and customer satisfaction goals that define FDH Electronics' success. In addition, this individual is responsible for the overall facility maintenance and safety beyond its warehouse section.

As the Director, Operations, you’ll be responsible for:

• Provide strategic and operational leadership for the sites, ensuring alignment with company objectives, customer expectations, and growth initiatives.
• Develop and execute operational strategies that improve productivity, scalability, quality, and service levels.
• Partner with executive leadership to establish operational priorities, monitor performance, and drive business results through key performance indicators (KPIs).
• Develop and manage the annual operating budget, ensuring financial performance aligns with strategic objectives.

• Lead all day-to-day warehouse operations, including receiving, inspection, inventory management, kitting, material storage, order fulfillment, value‑add, shipping, and related logistics activities.
• Own the production and fulfillment schedule to ensure efficient workflow, resource utilization, and consistent customer delivery.
• Drive operational excellence by achieving best‑in‑class performance in On‑Time Delivery (OTD), inventory accuracy, productivity, and customer satisfaction.
• Ensure proper handling, storage, traceability, and movement of electronic components throughout the distribution process.

• Champion a culture of continuous improvement by evaluating processes, systems, workflows, and technologies to improve efficiency, reduce costs, and increase operational performance.
• Identify and implement best‑in‑class warehouse management practices, automation opportunities, and operational technologies that support a high‑mix, high‑volume distribution environment.
• Utilize data and performance metrics to drive informed decision‑making and operational improvements.

• Lead, coach, and develop a high‑performing team of managers, supervisors, team leads, and warehouse staff.
• Foster a culture of accountability, collaboration, safety, engagement, and continuous learning.
• Build organizational capability through succession planning, performance management, and employee development initiatives.

• Partner with Quality and Compliance teams to ensure customer requirements and industry standards are consistently met.
• Ensure compliance with all applicable customer, regulatory, and industry requirements, including AS9120, AS6081, J‑STD‑033, ESD, and counterfeit parts prevention standards.
• Maintain a safe, organized, and compliant operating environment while promoting best practices in quality, safety, and material handling.

• Bachelor's degree in Operations Management, Supply Chain Management, Engineering, Business Administration, or a related field required; Master’s degree preferred.
• 10+ years of progressive operations leadership experience, including management of large warehouse or distribution operations within the aerospace, electronics, or highly regulated distribution industry.
• Demonstrated experience leading managers and large frontline teams.
• Experience driving Lean, Six Sigma, continuous improvement, or operational excellence initiatives preferred.
• Proven ability to develop and execute operational strategy while maintaining excellence in day‑to‑day execution.
• Strong financial acumen, including budgeting, forecasting, and cost management.
• Exceptional leadership, coaching, and talent development skills.
• Strong analytical and data‑driven decision‑making capabilities.
• Excellent communication and executive stakeholder management skills.
• Experience implementing operational systems, warehouse technologies, and process improvements.
• Working knowledge of ERP and warehouse management systems.
• Thorough understanding of aerospace quality standards, including AS9120, ASA100, AS6081, ESD controls, and related regulatory requirements.
• Ability to work on‑site in Oklahoma City, Oklahoma.

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR

Job Type: Full Time

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.