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Customer Manager Jobs in Silver Spring, MD (NOW HIRING)

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

ID.me

Customer Onboarding Manager

Mclean, VA · Remote

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

IOTAP Inc.

Customer Success Manager

Reston, VA

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

CyberSheath

Customer Success Manager

Reston, VA · On-site

We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation efforts and ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

Authorium, Inc

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will ...

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Showing results 41-60

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Silver Spring, MD

Customer Manager information

See Silver Spring, MD salary details

$34.1K

$68.3K

$110.6K

How much do customer manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer manager in Silver Spring, MD is $68,335.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $80,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the most commonly searched types of Customer jobs in Silver Spring, MD? The most popular types of Customer jobs in Silver Spring, MD are:
What are popular job titles related to Customer Manager jobs in Silver Spring, MD? For Customer Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Silver Spring, MD look for? The top searched job categories for Customer Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Manager jobs? Cities near Silver Spring, MD with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,335 per year, or $32.9 per hour.

Customer Success Manager

Enhesa

Washington, DC • On-site

Full-time

Re-posted 12 days ago

Job description

Who We Are:
Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.
Our Mission:
  • Identify EHS requirements for the industry
  • Provide EHS compliance tools to companies
  • Advise companies in developing and implementing corporate EHS strategies

Enhesa's core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com
As part of our highly dynamic team, we offer:
  • A competitive salary package & benefits with a flexible home-working policy
  • Work/life balance and a fast-paced and driven environment
  • Accountability and pride for your projects

Position Description
The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring every customer is successfully onboarded, actively using the products and services they've purchased, and achieving measurable outcomes against their compliance and sustainability objectives. Acting as a trusted advisor and the customer's advocate within Enhesa, the Customer Success Manager drives product and feature adoption, deepens usage across the customer's organization, and builds the value story that protects and grows the relationship over time. Success in this role is measured by gross revenue retention (GRR), product adoption and usage, account health, and customer satisfaction. The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year.
Core Responsibilities
  • Onboarding new customers:
    • Owning and project-managing the onboarding of new customers to Enhesa products and services, ensuring a structured, on-time launch and a fast time to first value.
    • Setting up customers for success from day one: confirming goals and success criteria, configuring the engagement plan, and introducing key resources such as the Enhesa portal and Enhesa Academy.
    • Facilitating communication between the customer and Enhesa's Support Services (Client Services, Expert Services, etc.) throughout onboarding.
  • Driving product and feature adoption:
    • Monitoring product usage and adoption data to understand how each customer is engaging with their subscription, and acting proactively when usage dips or plateaus.
    • Building and executing adoption plans that connect Enhesa's products and features to the customer's workflows and objectives.
    • Promoting awareness and uptake of new features, content, and product releases across the customer's user base.
  • Delivering trainings and enablement:
    • Delivering product trainings, refreshers, and enablement sessions for new and existing users, including sessions tailored to new stakeholders joining the account.
    • Leveraging and promoting Enhesa Academy and self-service resources to scale customer education.
  • Expanding usage across the customer's organization:
    • Identifying opportunities to broaden usage into new teams, sites, functions, and use cases within existing entitlements.
    • Spotting expansion signals (new jurisdictions, products, or services the customer would benefit from) and partnering with Account Management to pursue them.
  • Leading quarterly business reviews (QBRs)
  • Tracking and monitoring account health:
    • Maintaining an account health score for every customer in the assigned portfolio, built on leading indicators such as product usage and adoption trends, engagement with trainings and QBRs, support ticket activity, stakeholder changes, and sentiment.
    • Reviewing account health on a regular cadence and keeping health status, risk flags, and next actions current in internal systems so leadership has an accurate, real-time view of the portfolio.
  • Preventing churn through early risk identification:
    • Identifying early warning signs of risk (declining usage, champion departure, low engagement, unresolved issues, organizational change) well before the renewal window.
    • Building and executing risk mitigation and save plans in partnership with Account Management, Support, and Expert Services, and escalating internally when needed to protect gross revenue retention (GRR).
    • Re-engaging at-risk customers through targeted outreach, re-onboarding, retraining, and value realignment against their original objectives.
  • Managing customer relationships, retention, and advocacy:
    • Building relationships with key customer personnel, decision-makers, and stakeholders, and acting as the customer's central point of contact and internal advocate.
    • Capturing, reporting, and acting on customer feedback and voice-of-customer insights, and driving customer satisfaction and loyalty.
    • Supporting renewal readiness by equipping Account Management with the adoption and value evidence needed for a successful renewal.
  • Collaborating cross-functionally:
    • Acting as a liaison between the customer and Enhesa, mitigating customer crisis situations by delegating and communicating internally with Enhesa Support teams while maintaining clear communication with the customer.
    • Representing the voice of the customer in cross-functional sounding boards and projects, and sharing adoption insights that inform product and go-to-market decisions.
  • Supporting the team internally:
    • Assisting other Customer Success Managers with personal development, training, onboarding, learning internal tools and navigating the proper channels internally.

Experience
  • Bachelor's degree in Business, Communications, Marketing or a similar field of study from an accredited university is required.
  • Experience:
    • 3-5 years of demonstrated experience in customer success, account management, or a related post-sale customer-facing role in a Business-to-Business environment in the Software, software as a service (SaaS), IT, insurance, engineering, financial services or consultancy industry.
    • Experience running structured onboarding, adoption, and training programs for enterprise customers.
  • Demonstrated ability to drive retention, adoption, and customer satisfaction across a portfolio of accounts.
  • Data fluency. Comfort using product usage and adoption analytics to prioritize outreach and tell a value story.
  • Strong presentation and training delivery skills, in both live and virtual settings.
  • Solid project management/cross-functional collaboration.
  • Solid problem-solving and customer relationship management (CRM) skills. Experience with tools such as Salesforce, Pendo, Gong, and Zendesk is an asset.
  • Team player. Ability to work on a team in a collaborative environment, sharing information and best practices.
  • Fluency in English. Other languages are an asset.
  • Proficiency in Microsoft Office Suite 365.

Salary Range
$80,000-$90,000 USD
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.

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