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Customer Manager Jobs in Silver Spring, MD (NOW HIRING)

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Enhesa

Customer Success Manager

Washington, DC

Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...

Everfox

Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world's most critical data and networks against the most complex cyber threats ...

Gategroup

Manager, Customer Account

Chantilly, VA

$80K - $85K/yr

Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will ...

WSSC Water

Manager, Customer Experience

Laurel, MD · On-site

Position Information Functional Title Manager, Customer Experience Recruitment Category Type Standard Functional Category Customer Service Grade GS.16 FLSA Status Exempt Requisition Number 27-0013 ...

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Customer Success Manager (MSP / Technology Services) Position Summary We are seeking a highly organized, detail-oriented Customer Success Manager (CSM) to serve as a strategic relationship owner for ...

Genlogs

Customer Success Manager

Washington, DC · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

Kalibri Labs

Customer Support Manager

Washington, DC · Remote

You\'ll manage a team of Customer Support Representatives, own SLAs and escalations, and take ownership of our internal knowledge base, Training Academy, and customer health monitoring for a portion ...

Gategroup

Manager, Customer Account

Chantilly, VA · On-site

$80K - $85K/yr

Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will ...

Everfox

Customer Success Manager

Herndon, VA · On-site

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Silver Spring, MD

Customer Manager information

See Silver Spring, MD salary details

$34.1K

$68.3K

$110.6K

How much do customer manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer manager in Silver Spring, MD is $68,335.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $80,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the most commonly searched types of Customer jobs in Silver Spring, MD? The most popular types of Customer jobs in Silver Spring, MD are:
What are popular job titles related to Customer Manager jobs in Silver Spring, MD? For Customer Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Silver Spring, MD look for? The top searched job categories for Customer Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Manager jobs? Cities near Silver Spring, MD with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,335 per year, or $32.9 per hour.

Senior Dynamics CRM Admin

Paradigminfotech

Chantilly, VA • On-site

Contractor

Re-posted 20 days ago

Job description

Company Description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description


Title: Senior Dynamics CRM Admin

Location: Herndon or Chantilly VA

Start Date: Open (As soon as possible)

Job Type: 12 Months + Contract


Description:

Dynamics CRM:

CRM Administration

Dynamics CRM support (for both CRM Online and CRM on premise)

Server configuration, support and monitoring

User and System Roll-out support

Case management experience

Past experience integrating CRM with Exchange and Outlook

Support for managing duplicates, mergers and deletions

Routine Maintenance and upgrades for Dynamics CRM

Experience with plug-ins for CRM

Experience developing and modifying CRM reports


Qualifications

Education Requirements: Bachelor's or equivalent

Additional Information

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