Customer Logistics Manager Jobs in Raleigh, NC (NOW HIRING)

About the Department

At Novo Nordisk, we are helping to improve the quality of life for millions of people worldwide. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains.  Our newer Active Pharmaceutical Ingredients (API) facility in Clayton, NC sits on 825,000 square-feet of state-of-the-art equipment, and houses the Fermentation, Recovery and Purification in the production of ingredients for Novo Nordisk's innovative oral products.  At API, you'll join a global network of manufacturing professionals who are passionate about what they do.  

What we offer you:

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance - effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance 
• Life & Disability Insurance
• Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career.  Are you ready to realize your potential?  Join Team Novo Nordisk and help us make what matters.
 

The Position

Lead and oversee Global Logistics & Distribution activities in the US, driving strategy execution, team development and resource management. Accountable for end-to-end performance, governance and distribution flows, ensuring alignment with global strategy, scalability, reliability and cost efficiency. Oversee warehouse operations and outsourced partners, monitor performance, mitigate risks and drive continuous improvements. Ensure GxP/GDP compliance, audit readiness, KPI management and strong stakeholder collaboration across sites, affiliates and 3PL/4PL partners.

Relationships

Reports to Director.

Essential Functions

• Lead, coach and develop team performance in alignment with GL&D roles, responsibilities and NN Essentials
• Manage daily operations, resources and prioritization in collaboration with the leadership team
• Drive change management, behavioural expectations and execution of HR processes in line with standards and timelines
• Partner with internal stakeholders and external providers (suppliers, 3PL/4PL) to ensure efficient operations, cost optimization and customer-focused delivery
• Oversee daily distribution operations, including order fulfilment, shipping and shipment tracking
• Identify and resolve delays or delivery risks, driving timely issue resolution and mitigation actions
• Support process optimization, cost efficiency and successful new product launches
• Collaborate with internal and external stakeholders to enhance coordination, streamline processes and ensure reliable, customer-focused delivery
• Lead US external warehouse operations (inbound/outbound), ensuring efficient and reliable execution
• Implement and drive global warehouse strategy, leveraging data analysis to optimize performance and outsourced operations
• Drive operational efficiency initiatives and continuous improvement across distribution workflows
• Analyse KPIs and prepare ad hoc reporting to monitor distribution performance and compliance
• Support supply chain optimization and cost efficiency projects, including 4PL setup and cross-SVP initiatives
• Lead standardization of shipping processes across Product Supply sites to enhance consistency and performance
• Ensure GxP compliance and audit readiness through effective documentation, SOP adherence, employee training and enforcement of departmental procedures
• Follow all safety & environmental requirements in the performance of duties
• Other accountabilities, as assigned

Physical Requirements

Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role).

Development Of People

Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures and Novo Nordisk Way.

Qualifications

• Bachelor's Degree in Supply Chain Management, Engineering, Business, Accounting/Finance, or related field of study from an accredited university required
• Master's Degree in Supply Chain Management, Engineering, Business, Accounting/Finance or related field of study from an accredited university preferred
• Minimum of seven (7) years of experience in distribution, Logistics, or Supply chain management preferably in the pharmaceutical, biotech, or healthcare industry required
• Minimum of three (3) years of direct management experience required; may consider three (3) years of team lead or project manager experience including providing daily direction to team
• Demonstrated leadership/management/supervisory experience (direct or indirect) preferred
• Proven process improvement & problem-solving skills preferred
• Strong LEAN & Flow skills preferred
• Excellent verbal & written communication skills required
• Knowledge of GxP & FDA regulations preferred
• Knowledge of Quality Control & Quality Assurance preferred
• Demonstrated ability to develop & manage action plans to achieve targets required

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes - we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger - a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.