Customer Lifecycle Jobs (NOW HIRING)

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

Candidates must be willing to participate in at least one in-person interview.

This role focuses on understanding and optimizing the customer lifecycle through rigorous data-driven analysis and insights. The successful candidate tackles key business problems surrounding customer retention, lifetime value, and engagement by building robust reporting solutions and conducting deep-dive analyses. Working at the intersection of business strategy and technical execution, this position translates complex datasets into actionable recommendations that directly influence retention strategies. By bridging the gap between raw data and business stakeholders, this role ensures accurate reporting and supports broader data science initiatives across the enterprise.

What Success Looks Like (Objectives):

• Own and execute analytical projects, translating business problems into actionable customer lifecycle strategies and data-driven recommendations
• Conduct deep-dive statistical analysis—specifically churn driver analysis and program impact analysis—to evaluate how various campaigns and changes affect customer retention behaviors
• Build and deploy scalable, algorithmic pipelines that translate customer milestones, engagement metrics, and LTV into automated retention interventions, moving beyond static visibility to drive direct business impact
• Architect and deploy automated data pipelines and scalable feature engineering frameworks directly within Databricks and Snowflake, partnering closely with Data Science and Engineering to operationalize AI models
• Collaborate with Data Scientist to architect, train, and deploy predictive machine learning models (such as proprietary churn and LTV algorithms) in production to drive automated, proactive business solutions
• Document analytical processes and code to ensure long-term scalability and share knowledge with the broader analytics team

Core Skills and Competencies (What you’ll bring):

• Strong proficiency in querying complex datasets using SQL alongside statistical analysis capabilities in Python or R
• Hands-on experience performing data transformation and querying within Snowflake or Databricks environments
• Solid expertise in data visualization, specifically in designing high-impact interactive dashboards using Tableau, Power BI, or similar platforms
• Strong analytical thinking and statistical reasoning to interpret complex datasets and translate them into actionable business insights
• Excellent communication and data storytelling abilities to convey analytical findings clearly to non-technical business partners and stakeholders
• Practical AI literacy and application skills, demonstrating the ability to leverage AI-assisted development tools to optimize analytical workflows

Additional Qualifications:

• Prior domain experience in customer lifecycle analytics, customer experience (CX), finance, or marketing analytics is highly preferred
• Master's degree in a quantitative field such as Business Analytics, Statistics, Data Science, Computer Science, Economics, or Mathematics is a plus

Minimum Requirements:

• Bachelor’s Degree in a quantitative field (such as Business Analytics, Statistics, Data Science, Computer Science, Economics, Mathematics, or a related field)
• 1-2+ years of experience in Data Science, Data Analytics, Business Analytics, or a related analytical field
• Must have at least 1-2+ years of experience with:
• Writing complex SQL queries for data extraction and manipulation
• Building interactive dashboards in Tableau, Power BI, or similar visualization tools
• Working with cloud data platforms such as Snowflake or Databricks
• Data analysis and basic statistical modeling using Python or R

Visa sponsorship not available for this position

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)