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Customer Lifecycle Jobs (NOW HIRING)

Tiretutor

Customer Success Manager

Boston, MA

$85K - $95K/yr

Customer Success Manager We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and ...

Jobgether

We are currently looking for a Lifecycle & CRM Specialist in Netherlands. This is a high-impact senior individual contributor role focused on owning and scaling the full customer lifecycle across ...

Asurion

The Senior Manager will own the post-sale customer lifecycle strategy , continuously uncovering new opportunities to reinforce plan value, deepen engagement, and reduce churn across the installed ...

TireTutor, Inc.

Customer Success Manager

Boston, MA

$85K - $95K/yr

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. About TireTutor, Inc.

Direct Capital

Be Seen First

CRM & Lifecycle Marketing Manager

Hollywood, FL · On-site

$105K - $115K/yr

We Are Seeking We are seeking a highly self-sufficient CRM & Lifecycle Marketing Manager to take full ownership of our marketing automation, lead reactivation, and backend campaign systems. This role ...

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How much do customer lifecycle jobs pay per week?

As of May 31, 2026, the average weekly pay for customer lifecycle in the United States is $1,003.58, according to ZipRecruiter salary data. Most workers in this role earn between $788.46 and $923.08 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Lifecycle Management, and why are they important?

To thrive in Customer Lifecycle Management, you need a strong understanding of customer journey mapping, data analysis, and customer relationship strategies, often supported by a background in marketing, business, or related fields. Experience with CRM platforms like Salesforce, marketing automation tools, and analytics software is typically required. Excellent communication, problem-solving, and project management skills help you collaborate across teams and engage customers effectively. These capabilities are crucial for optimizing customer retention, driving growth, and ensuring a seamless customer experience throughout all stages of engagement.

What are some common challenges faced by professionals in Customer Lifecycle roles, and how can they be overcome?

Professionals in Customer Lifecycle roles often face the challenge of maintaining consistent engagement across various stages of the customer journey, from onboarding to retention and re-engagement. Balancing personalized communication with automation, addressing churn risks, and ensuring alignment with sales, marketing, and support teams are typical hurdles. Overcoming these challenges involves leveraging customer data to tailor interactions, implementing effective feedback loops, and fostering strong cross-functional collaboration to deliver a seamless customer experience.

What is a Customer Lifecycle Manager?

A Customer Lifecycle Manager is a professional responsible for overseeing the entire journey of a customer with a company, from their first interaction to long-term retention. They use data and strategies to optimize customer engagement, satisfaction, and loyalty at each stage of the customer lifecycle. Their goal is to increase customer value and reduce churn by delivering targeted communications and experiences based on customer behavior and needs.

What is the difference between Customer Lifecycle vs Customer Service Representative?

AspectCustomer LifecycleCustomer Service Representative
Primary FocusManaging the entire customer journey from acquisition to retentionHandling customer inquiries, complaints, and support requests
Required SkillsMarketing, analytics, communication, strategic planningCommunication, problem-solving, product knowledge
Work EnvironmentCross-departmental, strategic roles in marketing and salesCustomer support centers, call centers, retail
Industry UsageMarketing, sales, customer success teamsCustomer support, retail, service industries

The Customer Lifecycle role focuses on overseeing the entire customer journey to improve retention and loyalty, while a Customer Service Representative handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and strategic involvement.

More about Customer Lifecycle jobs
What job categories do people searching Customer Lifecycle jobs look for? The top searched job categories for Customer Lifecycle jobs are:
Customer Lifecycle jobs near you
Infographic showing various Customer Lifecycle job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $52,186 per year, or $25.1 per hour.
Customer Success Manager

Customer Success Manager

Tiretutor

Boston, MA

$85K - $95K/yr

Other

Posted 23 days ago

Job description

Customer Success Manager

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth.

TireTutor's product, tiretutor.ai is an all-in-one, AI-native shop management system for retail and wholesale tire dealers that automates tire pricing, reduces manual steps, and saves dealers up to 40 hours per week. With CRM, POS, inventory management, and tire ordering capabilities all within one system, dealers can operate their entire business out of one tab, using one login.

Founded in 2018, Tire Tutor is a Boston-based startup that has created the first true all-in-one Shop Management System for tire dealers. Our software seamlessly connects digital retail to in-store operations, empowering businesses to thrive in the competitive tire industry. Led by a team of former CarGurus employees, we offer world-class products, including a modern POS system with integrated tire ordering and online scheduling, websites featuring service forms and e-commerce tire catalogs, B2B wholesale ordering software with real-time inventory management, and machine-learning-driven advertising. Tire Tutor's products are designed to support independent businesses, optimize their supply chain, improve their online presence, and sell more tires and services.

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. This role blends strategic account management with outstanding customer service, ensuring our clients achieve their business goals and realize continuous value from our solutions. You'll collaborate across product, engineering, and sales teams to act as the voice of the customer and ensure a world-class experience.

Serve as the primary strategic advisor for customers post-implementation, ensuring they achieve long-term success

Manage the customer lifecycle, focusing on product adoption, retention, and identifying growth opportunities

Develop customer success plans to align with each customer's workflows, technical requirements, and business goals

Train clients on the Tire Tutor platform and guide them through the adoption of features and best practices

Collaborate cross-functionally with Product and Engineering to solve issues and deliver customer feedback

Track customer health, conduct regular business reviews, and maintain playbooks for engagement

2+ years of experience in Customer Success, Account Management, or related client-facing roles

Track record of owning client success by driving adoption, anticipating needs, and proactively solving problems

Strong technical aptitude—comfortable learning and explaining software systems, APIs, or integration

Ability to build trust and rapport with clients quickly and maintain strong relationships

Familiarity with CRM, project management, and collaboration tools (e.g., HubSpot, Asana, Google Workspace, Slack)

Located in the Boston area and able to visit the office in Government Center 2-3 times per week

Direct ownership over the customer lifecycle and product adoption

Key role in the growth and success of a high-impact startup

Gain hands-on experience across software, customer success, and operations

$85,000 - $95,000 per year

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