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Customer Lifecycle Jobs (NOW HIRING)

Service Titan

OR

$126.40K - $166.80K/yr

We're looking for a Senior Product Manager to join the Lifecycle Intelligence team and help define how AI transforms the post-sales customer experience. You'll own critical parts of the intelligence ...

Prismfly

Ecommerce Lifecycle Strategist

Dallas, TX · Remote

$124.40K - $160.70K/yr

We are hiring a Lifecycle Strategist who will be responsible for shaping and optimizing the entire customer journey of our clients, from initial engagement through retention and advocacy. Note: This ...

Prismfly

Ecommerce Lifecycle Strategist

Dallas, TX · Remote

$120.20K - $155.30K/yr

We are hiring a Lifecycle Strategist who will be responsible for shaping and optimizing the entire customer journey of our clients, from initial engagement through retention and advocacy. Note: This ...

Prismfly

Ecommerce Lifecycle Strategist

Dallas, TX · On-site

$120.20K - $155.30K/yr

We are hiring a Lifecycle Strategist who will be responsible for shaping and optimizing the entire customer journey of our clients, from initial engagement through retention and advocacy. Note: This ...

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How much do customer lifecycle jobs pay per week?

As of May 31, 2026, the average weekly pay for customer lifecycle in the United States is $1,003.58, according to ZipRecruiter salary data. Most workers in this role earn between $788.46 and $923.08 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Lifecycle Management, and why are they important?

To thrive in Customer Lifecycle Management, you need a strong understanding of customer journey mapping, data analysis, and customer relationship strategies, often supported by a background in marketing, business, or related fields. Experience with CRM platforms like Salesforce, marketing automation tools, and analytics software is typically required. Excellent communication, problem-solving, and project management skills help you collaborate across teams and engage customers effectively. These capabilities are crucial for optimizing customer retention, driving growth, and ensuring a seamless customer experience throughout all stages of engagement.

What are some common challenges faced by professionals in Customer Lifecycle roles, and how can they be overcome?

Professionals in Customer Lifecycle roles often face the challenge of maintaining consistent engagement across various stages of the customer journey, from onboarding to retention and re-engagement. Balancing personalized communication with automation, addressing churn risks, and ensuring alignment with sales, marketing, and support teams are typical hurdles. Overcoming these challenges involves leveraging customer data to tailor interactions, implementing effective feedback loops, and fostering strong cross-functional collaboration to deliver a seamless customer experience.

What is a Customer Lifecycle Manager?

A Customer Lifecycle Manager is a professional responsible for overseeing the entire journey of a customer with a company, from their first interaction to long-term retention. They use data and strategies to optimize customer engagement, satisfaction, and loyalty at each stage of the customer lifecycle. Their goal is to increase customer value and reduce churn by delivering targeted communications and experiences based on customer behavior and needs.

What is the difference between Customer Lifecycle vs Customer Service Representative?

AspectCustomer LifecycleCustomer Service Representative
Primary FocusManaging the entire customer journey from acquisition to retentionHandling customer inquiries, complaints, and support requests
Required SkillsMarketing, analytics, communication, strategic planningCommunication, problem-solving, product knowledge
Work EnvironmentCross-departmental, strategic roles in marketing and salesCustomer support centers, call centers, retail
Industry UsageMarketing, sales, customer success teamsCustomer support, retail, service industries

The Customer Lifecycle role focuses on overseeing the entire customer journey to improve retention and loyalty, while a Customer Service Representative handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and strategic involvement.

More about Customer Lifecycle jobs
What job categories do people searching Customer Lifecycle jobs look for? The top searched job categories for Customer Lifecycle jobs are:
Customer Lifecycle jobs near you
Infographic showing various Customer Lifecycle job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $52,186 per year, or $25.1 per hour.

Sr Manager, Customer Lifecycle & Retention

Swishbreaks

New York, NY • On-site

$130K - $150K/yr

Full-time

Posted 29 days ago

Job description

THE OPPORTUNITY

Swish Breaks is redefining live shopping at scale. We power 100,000+ monthly orders across Whatnot, Fanatics Live, TikTok, and our owned digital channels. This role ensures that data drives daily decisions across channels, CRM, VIP strategy, inventory allocation, and margin optimization. You will play a critical role at the company, translating signals into action, executing on lifecycle campaigns and holding the organization accountable to performance.


ABOUT THE ROLE

You will own the systems and programs that turn customer data into action. That means managing our CRM and engagement roadmap, building loyalty and personalization programs, and partnering on our digital product to connect behavioral signals to the moments we reach customers next. You will design the journeys, triggers, and touchpoints that move someone from first purchase to repeat buyer to long-term community member. Most lifecycle roles ask you to manage flows inside a tool someone else configured. This one asks you to own the whole system.


RESPONSIBILITIES

You will:

  • Own the CRM and customer engagement roadmap, setting priorities and driving execution across email, SMS, and on-platform touchpoints

  • Build and manage lifecycle programs across onboarding, engagement, re-engagement, and win-back that move customers from first purchase to long-term loyalty

  • Partner on our digital product to connect web and mobile web behavioral data to personalized customer experiences

  • Develop our loyalty and VIP strategy, creating tiered experiences that reward high-value customers and deepen community belonging

  • Translate customer signals and platform activity into targeted segments and triggered programs that drive measurable retention and revenue

  • Own retention reporting including repeat purchase rate, LTV, engagement rate, and churn signals, and use that data to drive decisions

  • Collaborate with streamers and content teams on timely, personalized moments tied to live events and channel milestones

EXPERIENCE & QUALIFICATIONS

You have:

  • 5-8+ years in lifecycle, CRM, or retention marketing with ownership of customer journey systems, not just campaign execution

  • Experience owning CRM and lifecycle infrastructure end to end, including defining priorities, briefing technical requirements, and working across data and engineering to get things built

  • Strong working knowledge of CRM and automation platforms such as Klaviyo, Braze, or Iterable, with the ability to think critically about configuration, not just usage

  • Fluency in data: comfortable reading dashboards, building audience briefs, and working with analysts to pull segments and measure outcomes

  • Experience building loyalty or personalization programs that go beyond discounts into genuine community value

  • Familiarity with web and mobile web event tracking and how behavioral signals feed into CRM and personalization systems

  • Strong marketing instincts for copy, timing, tone, and creative briefing across different customer segments

  • Comfortable moving fast in a high-growth environment where ownership is broad and priorities shift

BONUS POINTS

  • Experience in live shopping, creator marketplaces, ecommerce, sports, and/or TCG

  • You are a culture warrior and thrive in expressive environments (streetwear, sports, gaming, media)

  • You love creators, fans, collectors, and the culture that surrounds them — this isn’t just a job to you

HOW WE WORK

  • Model championship culture: speed, precision, no ego, no drama, high accountability

  • High ownership: Leaders here solve, not wait

  • No ego: We review, take feedback, fix mistakes fast

  • Speed + judgment: You ship constantly

  • AI-first: If it can be automated, you automate it

  • In-office energy: Culture doesn’t build itself on Zoom

Compensation Range: $130K - $150K