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Customer Intake Representative Jobs (NOW HIRING)

AssuranceAmerica

Intake Representative I

Atlanta, GA · On-site

$36K - $41K/yr

Intake Representative I At AssuranceAmerica, we are more than a unique blend of insurance assets ... This person will provide excellent customer service by entering new claims in the system and ...

dinsmore

Business Intake Representative

Cincinnati, OH · On-site

Dinsmore is seeking a Business Intake Representative at our Cincinnati, OH location. This ... Exceptional interpersonal skills with a positive and helpful customer service attitude * Ability to ...

dinsmore

Business Intake Representative

Cincinnati, OH · On-site

Dinsmore is seeking a Business Intake Representative at our Cincinnati, OH location. This ... Exceptional interpersonal skills with a positive and helpful customer service attitude * Ability to ...

AssuranceAmerica

Intake Representative I

Mcallen, TX · On-site

$35K - $40K/yr

Intake Representative I At AssuranceAmerica, we are more than a unique blend of insurance assets ... This person will provide excellent customer service by entering new claims in the system and ...

Dinsmore

Business Intake Representative

Cincinnati, OH · On-site

Dinsmore is seeking a Business Intake Representative at our Cincinnati, OH location. This ... Exceptional interpersonal skills with a positive and helpful customer service attitude * Ability to ...

RE Pharmacy

Intake Representative (IVIG)

Irvine, CA

$28 - $32/hr

Intake Representative (IVIG) Department: Patient Services/Intake Report to: PCC Manager Position ... customer relationships that yield loyalty. * Investigate and verify benefits for pharmacy and ...

RE Pharmacy

Intake Representative (IVIG)

Irvine, CA · On-site

$28 - $32/hr

Intake Representative (IVIG) Department: Patient Services/Intake Report to: PCC Manager Position ... customer relationships that yield loyalty. * Investigate and verify benefits for pharmacy and ...

Assuranceamerica

Intake Representative I

Atlanta, GA

$38K - $52K/yr

The Intake Representative I will be responsible for handling inbound calls regarding automobile ... This person will provide excellent customer service by entering new claims in the system and ...

Assuranceamerica

Intake Representative I

Mcallen, TX

$38K - $52K/yr

The Intake Representative I will be responsible for handling inbound calls regarding automobile ... This person will provide excellent customer service by entering new claims in the system and ...

Hunter Health

Patient Intake Representative

Wichita, KS · On-site

The Patient Intake Representative (PIR) is responsible for providing excellent customer service to our patients and to each person who enters the clinic. This position ensures accurate completion of ...

Hunter Health

Patient Intake Representative

Wichita, KS · On-site

The Patient Intake Representative (PIR) is responsible for providing excellent customer service to our patients and to each person who enters the clinic. This position ensures accurate completion of ...

Hunter Health

Patient Intake Representative

Wichita, KS · On-site

The Patient Intake Representative (PIR) is responsible for providing excellent customer service to our patients and to each person who enters the clinic. This position ensures accurate completion of ...

Hunter Health

Patient Intake Representative

Wichita, KS · On-site

The Patient Intake Representative (PIR) is responsible for providing excellent customer service to our patients and to each person who enters the clinic. This position ensures accurate completion of ...

Hunter Health

Patient Intake Representative

Wichita, KS · On-site

The Patient Intake Representative (PIR) is responsible for providing excellent customer service to our patients and to each person who enters the clinic. This position ensures accurate completion of ...

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All JobsCustomer Intake Representative Jobs

Customer Intake Representative information

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How much do customer intake representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer intake representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Intake Representative vs Customer Service Representative?

AspectCustomer Intake RepresentativeCustomer Service Representative
Primary RoleHandles initial customer inquiries, gathers information, and sets up new accounts or services.Provides ongoing support, resolves issues, and maintains customer relationships.
Work EnvironmentOften in call centers, front desks, or online chat settings.Similar environments, including call centers, retail, or office settings.
Required SkillsCommunication, data entry, customer onboarding knowledge.Communication, problem-solving, conflict resolution.
Common CertificationsNone typically required, but customer service or communication certifications can help.Same as above, with additional certifications optional for advanced roles.

While both roles involve customer interaction, the Customer Intake Representative focuses on initial contact and onboarding, whereas the Customer Service Representative handles ongoing support and issue resolution. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What is a customer intake representative?

A Customer Intake Representative is a professional responsible for greeting clients, gathering essential information, and initiating the service process for a company or organization. They typically act as the first point of contact for customers, ensuring that all necessary details are collected accurately and efficiently. Their duties often include answering inquiries, entering data into systems, and directing clients to the appropriate departments. Strong communication and organizational skills are essential for this role, as it helps create a positive initial experience for customers.

What are the key skills and qualifications needed to thrive as a customer intake representative?

To thrive as a Customer Intake Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and sometimes industry-specific platforms is typically required. Outstanding interpersonal skills, patience, and active listening help build rapport and ensure accurate information gathering. These competencies are crucial for efficiently onboarding clients, ensuring a positive first impression, and supporting seamless business operations.

What are some common challenges faced by customer intake representatives, and how can they be overcome?

Customer Intake Representatives often encounter high call volumes and situations where customers are upset or anxious. Staying organized and maintaining a calm, empathetic demeanor are key to managing these challenges. Utilizing clear communication, active listening, and time management skills can help representatives efficiently gather necessary information while providing excellent service. Regular team meetings and support from supervisors are also valuable resources for addressing concerns and sharing best practices.

Is remote customer intake representative a stressful job?

A remote customer intake representative role can be stressful due to high call volumes, managing customer concerns, and meeting performance metrics. However, stress levels vary depending on the employer, workload, and individual skills in communication and problem-solving.
More about Customer Intake Representative jobs
What cities are hiring for Customer Intake Representative jobs? Cities with the most Customer Intake Representative job openings:
What job categories do people searching Customer Intake Representative jobs look for? The top searched job categories for Customer Intake Representative jobs are:
Customer Intake Representative jobs near you
Infographic showing various Customer Intake Representative job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Intake Representative I

AssuranceAmerica

Atlanta, GA • On-site

$36K - $41K/yr

Other

Re-posted 2 days ago

Job description

Intake Representative I

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do. This is an opportunity to join a dynamic team in a company that is a leader in the minimum limits auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a "roll up your sleeves" attitude to help make things happen.

Job Summary

The Intake Representative I will be responsible for handling inbound calls regarding automobile insurance claims. This person will provide excellent customer service by entering new claims in the system and assigning them to the appropriate adjuster. Additionally, this role will also assist customers with existing claims and complete some administrative and clerical duties.

Job Responsibilities
  • Answer incoming telephone calls and maintain key metrics including (but not limited to): maintaining an abandon rate of <10%, a service level of >80%, and maximum auxiliary time of 30 minutes per day.
  • Enter new claims into system and send out relevant correspondence internally to the appropriate adjuster and, if necessary, externally to the policyholder.
  • Ability to provide acceptable phone coverage.
  • Continuously ask questions to develop additional skills and demonstrate a desire to advance to the next level in the claims department.
  • May be called upon to perform additional duties as needed and as assigned by supervisor.
Qualifications

Required

  • At least 6 months of experience in a customer service/customer support environment.
  • Excellent PC skills.

Preferred

  • Undergraduate degree.
  • Experience in claims or a call center.
Core Competencies
  • Excellent verbal communication skills.
  • Excellent time management skills and ability to multitask and prioritize.
  • Must be able to work in a fast-paced automated production environment.
  • Must have attention to detail as well as be able to multi-task.
  • Must employ excellent communication/interpersonal and customer service skills.
  • Must possess a high degree of motivation and team orientation.

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