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Customer Intake Representative Jobs (NOW HIRING)

Labcorp

Patient Intake Representative

Wabash, IN · On-site

High School Diploma or GED or equivalent * 1 year or more of customer service experience Preferred ... Our Patient Intake Representatives are the face of the company and are the point of contact for our ...

Labcorp

Patient Intake Representative

Wabash, IN

High School Diploma or GED or equivalent * 1 year or more of customer service experience Preferred ... Our Patient Intake Representatives are the face of the company and are the point of contact for our ...

Labcorp

Patient Intake Representative

Wabash, IN · On-site

High School Diploma or GED or equivalent * 1 year or more of customer service experience Preferred ... Our Patient Intake Representatives are the face of the company and are the point of contact for our ...

Labcorp

Patient Intake Representative

Fort Wayne, IN · On-site

High School Diploma or GED or equivalent * 1 year or more of customer service experience Preferred ... Our Patient Intake Representatives are the face of the company and are the point of contact for our ...

Labcorp

Patient Intake Representative

Huntington, IN · On-site

High School Diploma or GED or equivalent * 1 year or more of customer service experience Preferred ... Our Patient Intake Representatives are the face of the company and are the point of contact for our ...

Labcorp

Patient Intake Representative

Auburn, IN · On-site

High School Diploma or GED or equivalent * 1 year or more of customer service experience Preferred ... Our Patient Intake Representatives are the face of the company and are the point of contact for our ...

Labcorp

Patient Intake Representative

Auburn, IN

High School Diploma or GED or equivalent * 1 year or more of customer service experience Preferred ... Our Patient Intake Representatives are the face of the company and are the point of contact for our ...

Labcorp

Patient Intake Representative

Fort Wayne, IN · On-site

High School Diploma or GED or equivalent * 1 year or more of customer service experience Preferred ... Our Patient Intake Representatives are the face of the company and are the point of contact for our ...

dinsmore

Business Intake Representative

Cincinnati, OH · On-site

Dinsmore is seeking a Business Intake Representative at our Cincinnati, OH location. This ... Exceptional interpersonal skills with a positive and helpful customer service attitude * Ability to ...

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How much do customer intake representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer intake representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Intake Representative, and why are they important?

To thrive as a Customer Intake Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and sometimes industry-specific platforms is typically required. Outstanding interpersonal skills, patience, and active listening help build rapport and ensure accurate information gathering. These competencies are crucial for efficiently onboarding clients, ensuring a positive first impression, and supporting seamless business operations.

What are some common challenges faced by Customer Intake Representatives, and how can they be overcome?

Customer Intake Representatives often encounter high call volumes and situations where customers are upset or anxious. Staying organized and maintaining a calm, empathetic demeanor are key to managing these challenges. Utilizing clear communication, active listening, and time management skills can help representatives efficiently gather necessary information while providing excellent service. Regular team meetings and support from supervisors are also valuable resources for addressing concerns and sharing best practices.

What is a Customer Intake Representative?

A Customer Intake Representative is a professional responsible for greeting clients, gathering essential information, and initiating the service process for a company or organization. They typically act as the first point of contact for customers, ensuring that all necessary details are collected accurately and efficiently. Their duties often include answering inquiries, entering data into systems, and directing clients to the appropriate departments. Strong communication and organizational skills are essential for this role, as it helps create a positive initial experience for customers.

What is the difference between Customer Intake Representative vs Customer Service Representative?

AspectCustomer Intake RepresentativeCustomer Service Representative
Primary RoleHandles initial customer inquiries, gathers information, and sets up new accounts or services.Provides ongoing support, resolves issues, and maintains customer relationships.
Work EnvironmentOften in call centers, front desks, or online chat settings.Similar environments, including call centers, retail, or office settings.
Required SkillsCommunication, data entry, customer onboarding knowledge.Communication, problem-solving, conflict resolution.
Common CertificationsNone typically required, but customer service or communication certifications can help.Same as above, with additional certifications optional for advanced roles.

While both roles involve customer interaction, the Customer Intake Representative focuses on initial contact and onboarding, whereas the Customer Service Representative handles ongoing support and issue resolution. Understanding these differences helps job seekers target the right position based on their skills and career goals.

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What cities are hiring for Customer Intake Representative jobs? Cities with the most Customer Intake Representative job openings:
What job categories do people searching Customer Intake Representative jobs look for? The top searched job categories for Customer Intake Representative jobs are:
Customer Intake Representative jobs near you
Patient Intake Representative

Patient Intake Representative

Labcorp

Wabash, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Labcorp rating

6.6

Company rating: 6.6 out of 10

Based on 1,082 frontline employees who took The Breakroom Quiz

78th of 103 rated laboratories

Job description

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Patient Intake Rep to join our team in Wabash, IN.

Work Schedule: Monday - Friday 7:00am-4:00pm

Job Responsibilities:

  • Schedule patient appointments and greet patients upon appointment arrival

  • Ensure a welcoming environment for all patients and visitors

  • Assist patients with registration and check in procedures

  • Data entry of patient demographics and billing information

  • Verification of insurance coverage and collect/post payments to patient accounts

  • Collect and prepare specimens for testing and analysis when needed

  • Call physician offices to confirm the accuracy of test orders

  • Monitor and log patient wait times on a regular basis

  • Notify the supervisor of any patient issues in a timely manner

  • Promote and provide information about LabCorp patient services

  • Manage office supplies to ensure proper inventory levels

  • Open and close the office when necessary

  • Perform administrative and clerical duties as necessary

Minimum Qualifications:

  • High School Diploma or GED or equivalent

  • 1 year or more of customer service experience

Preferred Qualifications:

  • 1 year or more of patient facing healthcare experience

Additional Job Standards:

  • Experience working in a team environment

  • Strong data entry and organizational skills

  • High level of attention to detail

  • Proficient in MS Office

  • Flexibility to work overtime as needed

  • Able to pass a standardized colorblindness test

At LabCorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!

Our Patient Intake Representatives are the face of the company and are the point of contact for our patients. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!

PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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