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Customer Intake Representative Jobs (NOW HIRING)

Trinity Health

Intake Representative I

Ann Arbor, MI · On-site

$36K - $42K/yr

Provides a high level of customer service to all internal and external customers. Provides front line support to the Outpatient Psychiatry and Counseling Center through the performance of phone ...

Trinity Health - IHA

Intake Representative I

Ann Arbor, MI · On-site

$36K - $42K/yr

Provides a high level of customer service to all internal and external customers. Provides front line support to the Outpatient Psychiatry and Counseling Center through the performance of phone ...

CYNET SYSTEMS

Patient Intake Representative

Fort Wayne, IN · On-site

$18 - $21/hr

High school diploma, GED, or equivalent. * 1+ years of customer service experience. Responsibilities: * Schedule patient appointments and greet patients upon arrival. * Ensure a welcoming environment ...

CYNET SYSTEMS

Patient Intake Representative

Lagrange, IN · On-site

$18 - $21/hr

High school diploma, GED, or equivalent. * 1+ years of customer service experience. Responsibilities: * Schedule patient appointments and greet patients upon arrival. * Ensure a welcoming environment ...

CYNET SYSTEMS

Patient Intake Representative

Fort Wayne, IN · On-site

$18 - $21/hr

High school diploma, GED, or equivalent. * 1+ years of customer service experience. Responsibilities: * Schedule patient appointments and greet patients upon arrival. * Ensure a welcoming environment ...

CYNET SYSTEMS

Patient Intake Representative

Fort Wayne, IN · On-site

$18 - $20/hr

High school diploma, GED, or equivalent. * 1+ years of customer service experience. Responsibilities: * Schedule patient appointments and greet patients upon arrival. * Ensure a welcoming environment ...

CYNET SYSTEMS

Patient Intake Representative

Fort Wayne, IN · On-site

$18 - $21/hr

High school diploma, GED, or equivalent. * 1+ years of customer service experience. Responsibilities: * Schedule patient appointments and greet patients upon arrival. * Ensure a welcoming environment ...

CYNET SYSTEMS

Patient Intake Representative

Auburn, IN · On-site

$18 - $21/hr

High school diploma, GED, or equivalent. * 1+ years of customer service experience. Responsibilities: * Schedule patient appointments and greet patients upon arrival. * Ensure a welcoming environment ...

CYNET SYSTEMS

Patient Intake Representative

Lagrange, IN · On-site

$18 - $21/hr

High school diploma, GED, or equivalent. * 1+ years of customer service experience. Responsibilities: * Schedule patient appointments and greet patients upon arrival. * Ensure a welcoming environment ...

CYNET SYSTEMS

Patient Intake Representative

Lagrange, IN · On-site

$18 - $21/hr

High school diploma, GED, or equivalent. * 1+ years of customer service experience. Responsibilities: * Schedule patient appointments and greet patients upon arrival. * Ensure a welcoming environment ...

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Customer Intake Representative information

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How much do customer intake representative jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for customer intake representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an intake representative do?

An intake representative is responsible for gathering initial information from clients or patients, assessing their needs, and directing them to appropriate services or departments. They often handle phone calls, complete documentation, and use customer management systems to ensure accurate record-keeping and efficient service delivery.

What is the difference between Customer Intake Representative vs Customer Service Representative?

AspectCustomer Intake RepresentativeCustomer Service Representative
Primary RoleHandles initial customer inquiries, gathers information, and sets up new accounts or services.Provides ongoing support, resolves issues, and maintains customer relationships.
Work EnvironmentOften in call centers, front desks, or online chat settings.Similar environments, including call centers, retail, or office settings.
Required SkillsCommunication, data entry, customer onboarding knowledge.Communication, problem-solving, conflict resolution.
Common CertificationsNone typically required, but customer service or communication certifications can help.Same as above, with additional certifications optional for advanced roles.

While both roles involve customer interaction, the Customer Intake Representative focuses on initial contact and onboarding, whereas the Customer Service Representative handles ongoing support and issue resolution. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What is the highest paying customer service job?

Customer service roles such as Customer Success Managers, Technical Support Managers, and Customer Experience Directors tend to have higher salaries, often exceeding $70,000 annually, especially in specialized industries like technology or finance. Advanced skills, certifications, and management responsibilities typically contribute to higher compensation in these positions.

What is a Customer Intake Representative?

A Customer Intake Representative is a professional responsible for greeting clients, gathering essential information, and initiating the service process for a company or organization. They typically act as the first point of contact for customers, ensuring that all necessary details are collected accurately and efficiently. Their duties often include answering inquiries, entering data into systems, and directing clients to the appropriate departments. Strong communication and organizational skills are essential for this role, as it helps create a positive initial experience for customers.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, corporate executives, or successful entrepreneurs. These positions often require advanced skills, significant experience, or ownership of a business, and may involve irregular or project-based work schedules.

What are the key skills and qualifications needed to thrive as a Customer Intake Representative, and why are they important?

To thrive as a Customer Intake Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and sometimes industry-specific platforms is typically required. Outstanding interpersonal skills, patience, and active listening help build rapport and ensure accurate information gathering. These competencies are crucial for efficiently onboarding clients, ensuring a positive first impression, and supporting seamless business operations.

What are some common challenges faced by Customer Intake Representatives, and how can they be overcome?

Customer Intake Representatives often encounter high call volumes and situations where customers are upset or anxious. Staying organized and maintaining a calm, empathetic demeanor are key to managing these challenges. Utilizing clear communication, active listening, and time management skills can help representatives efficiently gather necessary information while providing excellent service. Regular team meetings and support from supervisors are also valuable resources for addressing concerns and sharing best practices.

What job makes $10,000 a month without a degree?

A Customer Intake Representative typically does not earn $10,000 a month without specialized experience or advanced skills. High earnings in this role are uncommon unless combined with commission, bonuses, or management responsibilities. Most customer service roles offer lower base salaries, but some sales or account management positions can reach higher income levels with performance incentives.
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What cities are hiring for Customer Intake Representative jobs? Cities with the most Customer Intake Representative job openings:
What job categories do people searching Customer Intake Representative jobs look for? The top searched job categories for Customer Intake Representative jobs are:
Customer Intake Representative jobs near you
Infographic showing various Customer Intake Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Infusion Intake Representative

Kennebec Pharmacy HomeCare

Augusta, ME • On-site

$37K - $42K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Kennebec Pharmacy and Home Care is your local home infusion pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditional home medical equipment company and have been serving residents throughout the state of Maine for the past 30 years.
You can look to us for: CPAP/BIPAP, respiratory therapy, durable medical equipment and supplies, and home infusion therapy.
Better living made possible starts with people like you!
Job Summary: The Infusion Intake Respresentative is responsible for coordinating and processing home infusion therapy referrals while supporting infusion pharmacy operations. This role handles the patient intake process from referral through scheduling, ensuring timely verification, documentation, communication, and coordination of services. The position will work closely with pharmacists, nurses, billing staff, physicians, and outside providers to support continuity of care.
Responsibilities include:

  • Receive and execute the initial patient intake process to ensure that patient verification, assessment, teaching, and scheduling of services occur in a timely manner.
  • Collaborate with interdisciplinary teams and external providers to ensure seamless coordination and continuity of patient care.
  • Ensure all patient-related documentation, including departmental forms, is accurately completed, and submitted in a timely manner, according to internal policy and external regulatory requirements.
  • Collaborate with billing department to verify client eligibility and benefits to maintain accurate client eligibility information in CareTend system.
  • Explain benefits and financial responsibility information to clients, care managers and/or clinical staff as needed.
  • Investigate and resolve customer complaints.
  • Coordinate deliveries/shipments, including add-on deliveries with driver manager.

Requirements:
  • High School graduate or equivalent, with customer service experience. Medical terminology literacy preferred.
  • Demonstrated interpersonal and organizational skills, with an eye for detail.
  • Ability to prioritize workload, multi-task, and exhibit effective problem-solving skills.
  • Proficient computer skills.
  • Strong communication and customer service skills.
Why Join Our Team?
We offer a competitive and well-rounded benefits package designed to support your health, financial future, and work-life balance:
  • Multiple health insurance plan options to fit your needs
  • Dental and vision coverage for you and your family
  • Generous accrued paid time off (PTO) to recharge
  • Paid holidays to spend time with those who matter most
  • Short-term and long-term disability for added peace of mind
  • 401(k) with company match to help you plan for the future
  • Sam's Club membership for added everyday savings

If you're ready to make a meaningful impact and join a team that is dedicated to making better living possible, we'd love to hear from you!!
Kennebec Pharmacy & Home Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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