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Customer Insights Jobs (NOW HIRING)

CosmoProf

Customer Insights Manager

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Insights Manager Hybrid position working from the Legacy Support Center located in Plano Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident ...

SquareTrade

Customer Insights Analyst

Dallas, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

The role is responsible for independently driving complex analysis, uncovering actionable insights, and influencing cross-functional partners to improve customer experience and operational ...

Sally Beauty Holdings

Customer Insights Manager

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Insights Manager Hybrid position working from the Legacy Support Center located in Plano Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident ...

Sally Beauty

Customer Insights Manager

Plano, TX · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Insights Manager Hybrid position working from the Legacy Support Center located in Plano Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident ...

Cleaver-Brooks

Customer Insights Analyst

Thomasville, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Insights Analyst is responsible for collecting and correlating data from Power Up, IFS, CRM and other sources as required to create analytics that provide insight into team performance ...

SquareTrade

Customer Insights Analyst

San Francisco, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

The role is responsible for independently driving complex analysis, uncovering actionable insights, and influencing cross-functional partners to improve customer experience and operational ...

SquareTrade

Customer Insights Analyst

San Francisco, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

The role is responsible for independently driving complex analysis, uncovering actionable insights, and influencing cross-functional partners to improve customer experience and operational ...

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

The role is responsible for independently driving complex analysis, uncovering actionable insights, and influencing cross-functional partners to improve customer experience and operational ...

Jj

Director, Customer Insights

Cincinnati, OH · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn more at The Director, Customer Insights leads the Customer Insights organization and is responsible for transforming commercial, customer, and market data into actionable business insights that ...

Jj

Director, Customer Insights

Raritan, NJ · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn more at The Director, Customer Insights leads the Customer Insights organization and is responsible for transforming commercial, customer, and market data into actionable business insights that ...

Sally Beauty

Customer Insights Manager

Plano, TX · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Insights Manager Hybrid position working from the Legacy Support Center located in Plano Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident ...

Johnson & Johnson

Director, Customer Insights

Raritan, NJ · On-site

$150 - $259/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn more at The Director, Customer Insights leads the Customer Insights organization and is responsible for transforming commercial, customer, and market data into actionable business insights that ...

Johnson and Johnson

Director, Customer Insights

Raritan, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn more at The Director, Customer Insights leads the Customer Insights organization and is responsible for transforming commercial, customer, and market data into actionable business insights that ...

Johnson & Johnson

Director, Customer Insights

Raritan, NJ · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn more at The Director, Customer Insights leads the Customer Insights organization and is responsible for transforming commercial, customer, and market data into actionable business insights that ...

Johnson & Johnson

Director, Customer Insights

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn more at The Director, Customer Insights leads the Customer Insights organization and is responsible for transforming commercial, customer, and market data into actionable business insights that ...

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

The role is responsible for independently driving complex analysis, uncovering actionable insights, and influencing cross-functional partners to improve customer experience and operational ...

Cleaver-Brooks, Inc.

Customer Insights Analyst

Thomasville, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Insights Analyst is responsible for collecting and correlating data from Power Up, IFS, CRM and other sources as required to create analytics that provide insight into team performance ...

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Showing results 21-40

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Customer Insights information

What are customer insights?

Customer insights are in-depth understandings derived from analyzing customer data, feedback, and behavior. These insights help businesses identify customer needs, preferences, and motivations, enabling them to make informed decisions about products, services, and marketing strategies. By leveraging customer insights, companies can improve customer satisfaction, enhance loyalty, and drive business growth.

How does the Customer Insights role typically collaborate with other departments within a company?

Customer Insights professionals frequently work cross-functionally, partnering with teams such as marketing, product development, sales, and customer service. Their role involves gathering and analyzing customer data, then sharing actionable insights with these teams to inform strategy, improve products, and enhance the customer experience. Effective communication and collaboration are essential, as insights must be presented in a way that is accessible and relevant to stakeholders. This collaborative structure allows Customer Insights professionals to have a direct impact on key business decisions.

What are the key skills and qualifications needed to thrive as a Customer Insights professional, and why are they important?

To thrive as a Customer Insights professional, you need strong analytical skills, data interpretation abilities, and a background in market research or related fields, often supported by a relevant degree. Familiarity with data analytics tools like SQL, SPSS, Tableau, or survey platforms, as well as experience with CRM systems, is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data into actionable business recommendations. These competencies ensure organizations understand customer behavior and can make data-driven decisions to enhance products and services.

What is the difference between Customer Insights vs Customer Data Analyst?

AspectCustomer InsightsCustomer Data Analyst
Primary FocusUnderstanding customer behavior and preferences to inform business strategiesAnalyzing customer data to identify patterns and generate reports
Skills & CertificationsMarket research, data analysis, customer segmentation, often with certifications in marketing or analyticsData analysis, SQL, statistical tools, data visualization
Work EnvironmentCross-functional teams, marketing, product developmentData teams, analytics departments, IT
Industry UsageMarketing, customer experience, product managementData analysis, business intelligence, analytics departments

Customer Insights professionals focus on understanding customer needs and behaviors to guide strategic decisions, while Customer Data Analysts primarily analyze data to uncover patterns and generate reports. Both roles require strong analytical skills, but their objectives and daily tasks differ, with Insights emphasizing strategic understanding and Data Analysts emphasizing data processing and reporting.

How to get into customer insights?

To enter a customer insights role, candidates typically need a background in marketing, data analysis, or research, along with skills in tools like Excel, SQL, or data visualization software. Gaining experience through internships, certifications in market research, or related fields can also improve prospects in this field.

What is a customer insights job?

A customer insights job involves analyzing data and feedback to understand customer behaviors, preferences, and needs. Professionals in this role use tools like surveys, analytics software, and market research to help companies improve products, services, and marketing strategies.
More about Customer Insights jobs

What cities are hiring for Customer Insights jobs?

Cities with the most Customer Insights job openings:

What are the most commonly searched types of Customer Insights jobs?

The most popular types of Customer Insights jobs are:

What states have the most Customer Insights jobs?

States with the most job openings for Customer Insights jobs include:

What job categories do people searching Customer Insights jobs look for?

The top searched job categories for Customer Insights jobs are:

Customer Insights jobs near you
Infographic showing various Customer Insights job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Customer Insights Manager

CosmoProf

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

CosmoProf rating

5.3

Company rating: 5.3 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

27th of 42 rated hair and beauty

Job description


Customer Insights Manager
Hybrid position working from the Legacy Support Center located in Plano Texas
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
The Customer Insights Manager will design, implement, and analyze enterprise wide primary and secondary research efforts in support of brand, marketing, loyalty programs, ecommerce, product development, merchandising, operations, and customer service. The Manager will be responsible for day-to-day research responsibilities, analyze data, and develop insights and recommendations to drive insights which increase understanding of customer experience, customer journey, customer satisfaction drivers, and brand perceptions/positioning - all leading to better business decisions. The Manager will also assist Customer Marketing and other cross-functional leadership in the strategic direction of the Customer Research & Insights team. The Manager will be responsible for synthesizing research findings and multiple data streams into strategic recommendations and compelling narratives for cross-functional stakeholders and leadership. This role will support research budgeting, timeline management, and resource allocation to maximize ROI and project efficiency.
Responsibilities
  • Translate Marketing, Ecommerce, Loyalty, Product Development, Store Operations, Merchandising, and other groups' business needs and questions into research design
  • Work with research partners to develop project designs, timelines, budgets, and ensure they stay on-time, under budget, and meet key objectives and deliverables (reporting). Manage projects independently with guidance and input from CRI leadership
  • Ability to leverage syndicated data.
  • Perform analyses of raw data, develop initial reports and presentations, work with manager and partners to create actionable insights and recommendations
  • Present findings and implications to senior leadership. Ability to triangulate multiple datasets into a clear story with recommendation
  • Maintain project files and documentation

Knowledge, skills & abilities requirements
  • 5+ years' experience in retail, agency, CPG/FMCG, research, or marketing OR advanced degree in Marketing, Psychology, or Marketing Research
  • Bachelor's degree in business administration, marketing, statistics, engineering, applied math, economics, research, sociology, psychology, communications
  • Experience designing and executing primary research, including vendor management to ensure key objectives are met
  • Demonstrated experience and proficiency utilizing syndicated data platforms, including Circana/Nielsen POS, panel, and shopper datasets
  • Experience integrating multiple data sources (e.g., retailer data, POS, panel, syndicated, custom research) into actionable insights
  • Proven ability to handle complex, simultaneous projects without compromising quality
  • Highly effective written and verbal communicator, experienced in presenting to stakeholders and leadership team

Competencies & attributes
  • Must be intellectually curious, enjoy problem-solving or puzzles, methodical, and creative
  • Good analytical, communication, project management, and organization skills
  • Team player ability to support multiple projects

Working conditions & physical requirements
The work may require some physical exertion such as long periods of standing; walking; recurring bending, crouching, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
Benefits
We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!
#LI-Hybrid

What CosmoProf employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Cosmoprof logo

About Cosmoprof

Sourced by ZipRecruiter

Cosmoprof is a respected name in the beauty industry, headquartered in Denton, TX, United States. This multinational company, accessible via cosmoprofbeauty.com, is a leader in the wholesale distribution of professional beauty products and equipment. It operates by a business-to-business model, catering extensively to salon professionals and beauticians. Its portfolio includes a wide range of products such as hair care, skin care, nail care, tools and accessories, salon furniture, and equipment from leading beauty brands. The company was founded with the intention to nurture the growth of the professional beauty sector.

Industry

Wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Denton, TX, US

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