ZipRecruiter

Log In

1

Customer Insights Jobs (NOW HIRING)

Nuuly

Nuuly Customer Insights Analyst

Philadelphia, PA · On-site

We use insights to advocate on behalf of the customer and provide strategic recommendations to leadership across the Nuuly organization. This is a key competency within a new brand that is dedicated ...

Sally Beauty

Customer Insights Manager

Plano, TX · Hybrid

Customer Insights Manager Hybrid position working from the Legacy Support Center located in Plano Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident ...

CosmoProf

Customer Insights Manager

Plano, TX · On-site

Customer Insights Manager Hybrid position working from the Legacy Support Center located in Plano Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident ...

Sally Beauty

Customer Insights Manager

Plano, TX · Hybrid

Customer Insights Manager Hybrid position working from the Legacy Support Center located in Plano Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident ...

next page

Showing results 1-20

All JobsCustomer Insights Jobs

Customer Insights information

See salary details

$605

$1K

$2.7K

How much do customer insights jobs pay per week?

As of Jun 9, 2026, the average weekly pay for customer insights in the United States is $1,003.58, according to ZipRecruiter salary data. Most workers in this role earn between $788.46 and $923.08 per week, depending on experience, location, and employer.

What are customer insights?

Customer insights are in-depth understandings derived from analyzing customer data, feedback, and behavior. These insights help businesses identify customer needs, preferences, and motivations, enabling them to make informed decisions about products, services, and marketing strategies. By leveraging customer insights, companies can improve customer satisfaction, enhance loyalty, and drive business growth.

How does the Customer Insights role typically collaborate with other departments within a company?

Customer Insights professionals frequently work cross-functionally, partnering with teams such as marketing, product development, sales, and customer service. Their role involves gathering and analyzing customer data, then sharing actionable insights with these teams to inform strategy, improve products, and enhance the customer experience. Effective communication and collaboration are essential, as insights must be presented in a way that is accessible and relevant to stakeholders. This collaborative structure allows Customer Insights professionals to have a direct impact on key business decisions.

What is the difference between Customer Insights vs Customer Data Analyst?

AspectCustomer InsightsCustomer Data Analyst
Primary FocusUnderstanding customer behavior and preferences to inform business strategiesAnalyzing customer data to identify patterns and generate reports
Skills & CertificationsMarket research, data analysis, customer segmentation, often with certifications in marketing or analyticsData analysis, SQL, statistical tools, data visualization
Work EnvironmentCross-functional teams, marketing, product developmentData teams, analytics departments, IT
Industry UsageMarketing, customer experience, product managementData analysis, business intelligence, analytics departments

Customer Insights professionals focus on understanding customer needs and behaviors to guide strategic decisions, while Customer Data Analysts primarily analyze data to uncover patterns and generate reports. Both roles require strong analytical skills, but their objectives and daily tasks differ, with Insights emphasizing strategic understanding and Data Analysts emphasizing data processing and reporting.

What are the key skills and qualifications needed to thrive as a Customer Insights professional, and why are they important?

To thrive as a Customer Insights professional, you need strong analytical skills, data interpretation abilities, and a background in market research or related fields, often supported by a relevant degree. Familiarity with data analytics tools like SQL, SPSS, Tableau, or survey platforms, as well as experience with CRM systems, is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data into actionable business recommendations. These competencies ensure organizations understand customer behavior and can make data-driven decisions to enhance products and services.
More about Customer Insights jobs
What cities are hiring for Customer Insights jobs? Cities with the most Customer Insights job openings:
What are the most commonly searched types of Customer Insights jobs? The most popular types of Customer Insights jobs are:
What states have the most Customer Insights jobs? States with the most job openings for Customer Insights jobs include:
What job categories do people searching Customer Insights jobs look for? The top searched job categories for Customer Insights jobs are:
Customer Insights jobs near you
Infographic showing various Customer Insights job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,186 per year, or $25.1 per hour.
Nuuly Customer Insights Analyst

Nuuly Customer Insights Analyst

Nuuly

Philadelphia, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Role Summary

Nuuly is seeking a curious, thoughtful person to join our Strategy & Insights team as the Customer Insights Analyst. Our team is responsible for gathering and analyzing qualitative and quantitative customer and market data. We use insights to advocate on behalf of the customer and provide strategic recommendations to leadership across the Nuuly organization. This is a key competency within a new brand that is dedicated to continuous business evolution and optimization.

The Customer Insights Analyst will manage and expand the ongoing insights program at Nuuly -  collecting and communicating learnings about our customers - and support research projects conducted to evaluate opportunity areas.

Role Responsibilities
  • Maintain and enhance a suite of customer feedback collection channels established at various touchpoints in the customer journey
  • Analyze customer feedback, leveraging basic analysis skills, and glean salient insights about customer pain points, preferences, and perceptions
  • Collaborate with Analytics and Customer Success teams regularly to align on insights and determine next steps
  • Contribute to ideation, design, and execution of ad-hoc research plans created to answer business questions or explore new initiatives
  • Partner cross-functionally with various teams like Marketing, Finance, User Experience, Buying, and Merchandising to identify research opportunities
  • Draft, program, and manage distribution of proprietary surveys in Qualtrics
  • Support facilitation of qualitative research (e.g., focus groups and interviews)
  • Track relevant industry trends and secondary research 
  • Clearly document and present insights, research findings, and recommendations
Role Qualifications
  • 1-4 years of experience in customer insights/research, market research, customer analytics, professional services, or a related field 
  • Excellent written and verbal communication and presentation skills 
  • Proficiency in Excel and Google Sheets
  • Proficiency in Keynote, PowerPoint, or Google Slides
  • Experience with survey software (e.g. Qualtrics) is preferred
  • Experience with qualitative and quantitative data analysis is preferred 
  • Experience with analytics or data visualization tools (e.g. Looker) is a plus
  • Bachelor's degree General Business, Marketing, Finance, Business Analytics, Technology Innovation Management, Economics, Communication, Sociology, Psychology, or a related field

#LI-HP1 

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Employment Type: FULL_TIME

Apply