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Customer Experience Project Manager Jobs in Springfield, MA

High Industries

Project Manager

Hartford, CT

EXPERIENCE, TRAINING, AND/OR EDUCATION REQUIRED: * Bachelor's Degree (Engineering, Construction ... Working with customers to resolve any outstanding issues within the scope of the contract.

Tesla

Seasonal Customer Experience Specialist

West Hartford, CT · On-site

$18 - $22.75/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Eustis Engineering LLC

Project Manager

Glastonbury, CT · On-site

He/she provides additional theoretical expertise as well as experience base for engineering analyses and evaluations. He/she reviews reports before publication. The project manager is the bridge ...

Consigli Construction

Project Manager

Hartford, CT

$52K - $152K/yr

... customer service. The PM will oversee the implementation of a Raving Fans action plan and play a ... Required Experience * A Bachelor's degree in engineering, Construction Management or Architecture ...

Consigli Construction

Project Manager

Hartford, CT · On-site

$52K - $152K/yr

... customer service. The PM will oversee the implementation of a Raving Fans action plan and play a ... Required Experience * A Bachelor's degree in engineering, Construction Management or Architecture ...

Batska Consulting

Project Manager

Hartford, CT

$90K - $150K/yr

Batska Consulting Group is a dynamic team of skilled engineers, architects, and construction management professionals with vast experience in project management, design, commissioning, and ...

Consigli Construction

Project Manager

Hartford, CT · On-site

$52K - $152K/yr

... customer service. The PM will oversee the implementation of a Raving Fans action plan and play a ... Required Experience * A Bachelor's degree in engineering, Construction Management or Architecture ...

Batska Network

Project Manager

Hartford, CT

$90K - $150K/yr

Batska Consulting Group is a dynamic team of skilled engineers, architects, and construction management professionals with vast experience in project management, design, commissioning, and ...

Consigli Construction

Project Manager

Hartford, CT · On-site

$52K - $152K/yr

... customer service. The PM will oversee the implementation of a Raving Fans action plan and play a ... Required Experience * A Bachelor's degree in engineering, Construction Management or Architecture ...

Consigli Construction

Project Manager

Hartford, CT · On-site

$52K - $152K/yr

... customer service. The PM will oversee the implementation of a Raving Fans action plan and play a ... Required Experience * A Bachelor's degree in engineering, Construction Management or Architecture ...

Consigli Construction

Project Manager

Hartford, CT · On-site

$52K - $152K/yr

... customer service. The PM will oversee the implementation of a Raving Fans action plan and play a ... Required Experience * A Bachelor's degree in engineering, Construction Management or Architecture ...

CFS

Project Manager

Chicopee, MA

$110K - $140K/yr

Company has quadrupled revenue in the last three years and continues to experience significant ... Manage projects from initiation through closeout * Develop project schedules, budgets, and resource ...

Actalent

Project Manager

Hartford, CT

Demonstrated experience managing ground-up commercial, public, or institutional construction projects. * Strong understanding of construction means and methods, scheduling, and cost control ...

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Showing results 21-40

All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Springfield, MA

Customer Experience Project Manager information

See Springfield, MA salary details

$36.4K

$90.6K

$113.6K

How much do customer experience project manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer experience project manager in Springfield, MA is $90,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $104,100.00 per year, depending on experience, location, and employer.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

What are popular job titles related to Customer Experience Project Manager jobs in Springfield, MA?

For Customer Experience Project Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Experience Project Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Experience Project Manager jobs?

Cities near Springfield, MA with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $90,610 per year, or $43.6 per hour.

Sr. IT Project Manager (Legal & Compliance)

Global Channel Management, Inc.

Windsor, CT

$58/hr

Contractor

Re-posted 4 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

MUST HAVE :


LEGAL/COMPLIANCE  EXPERIENCE

DATA PM EXPERIENCE




years of professional IT PM experience. (Actual END to END PM experience)
Project management experience in a technical environment.
Requires ability to comprehend, analyze and communicate the "big picture" to others; manages multiple changing priorities.
Requires strong knowledge and use of industry accepted project management disciplines.
Requires excellent analytical ability, facilitative, consultative, communication skills, and strong judgment.

(required skills)
-Project Management Experience - large size projects with enterprise impact
-Strong experience managing budgets in excess of 1M. Must be able to
track actuals vs forecasted, resource forecasting, planning, financial
management

-PPM tool - preferably Clarity

-Proficiency with MS Project,  MS Word, Excel, Visio, and PowerPoint

-Strong communications skills, Relationship building, Ability to manage matrix teams

-Prior experience using Clarity
-Agile Methodology PM Experience


Additional Information

$58/hr

12 MONTHS

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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