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Customer Experience Project Manager Jobs in Springfield, MA

CBRE

Project Manager

Hartford, CT · On-site

$145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Impact a range of customer, operational, project, or service activities within own team and other ... Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a ...

Collabera

Project Manager

Hartford, CT · On-site

$45 - $50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Communicates supply chain issues to customers and coordinates effective solutions. • Budget ... Essential Skills and Experience: • Print Production Expertise: Proficient in the print production ...

McFarland Johnson

Project Manager - Traffic

Glastonbury, CT

$55 - $85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a motivated and experienced Project Manager with Traffic Engineering experience to join our widely respected and growing Transportation Division in any of our Northeast Office ...

McFarland-Johnson Inc

Project Manager - Traffic

Glastonbury, CT · On-site

$55 - $85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a motivated and experienced Project Manager with Traffic Engineering experience to join our widely respected and growing Transportation Division in any of our Northeast Office ...

Summit Fire & Security

Project Manager

Hartford, CT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The purpose of the Project Manager position is to plan and coordinate projects to meet the overall ... Demonstrating the combination of experience, knowledge, and customer service is the key to our ...

Summit Companies

Project Manager

Hartford, CT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The purpose of the Project Manager position is to plan and coordinate projects to meet the overall ... Demonstrating the combination of experience, knowledge, and customer service is the key to our ...

LCR EPC LLC

Project Manager

Enfield, CT · On-site

  • PTO

Construction Experience , with at least 4 years in solar or renewable energy. ? Proven ability to manage multiple concurrent projects ranging from $1M-$20M. ? Strong understanding of electrical and ...

Presidio

Senior Project Manager

Glastonbury, CT · Remote

Presidio is seeking a customer-facing Senior Project Manager experienced with managing AWS, GCP, Azure Cloud Infrastructure and DevOps client projects. Responsibilities include: * Manage expectations ...

EN Engineering LLC

Project Manager

Hartford, CT · Hybrid

$100K - $150K/yr

Previous experience in electrical engineering, project management, or a related role * Experience with utilities , electrical system design, installation, and maintenance projects * 10 years ...

K&A Engineering

Project Manager

East Hartford, CT

$125K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Knowledge and experience with project management processes and tools * Proficiency with financial analysis tools in a utility setting * Excellent leadership and organizational skills * Ability to ...

E*Pro, Inc.

Project Manager

Windsor, CT

Experience managing large technology engagements or operations groups * Experience managing cost, schedule and performance for SDLC deployment or application management project * A solid ...

Brooks Construction LLC

Project Manager

Enfield, CT · On-site

The Project Manager is responsible for client communication and overall project progress reports ... REQUIRED KNOWLEDGE, EDUCATION, EXPERIENCE, SKILLS, AND ABILITIES: * Bachelor's degree in ...

First Onsite - US

Project Manager

Springfield, MA · On-site

$50K - $75K/yr

A Day in the Life of a Project Manager As a Project Manager at First Onsite, you are the driving ... Experience in DR or GC * High school diploma or equivalent * 7+ current industry certifications

OMG, Inc.

Project Manager - FastenMaster

Agawam, MA · On-site

Lead Voice of Customer capture and translate it into requirements; author clear charters and build ... Typically three to five years of project management experience; PMP certification and/or formal ...

Mindlance

Project manager

Hartford, CT · On-site

Responsibilities : • Minimum of 2 years' experience providing high-level project administrative and management support in a technical capacity including: creating project plans, tracking projects ...

FIRST ONSITE

Project Manager

Springfield, MA · On-site

A Day in the Life of a Project Manager As a Project Manager at First Onsite, you are the driving ... Experience in DR or GC * High school diploma or equivalent * 7+ current industry certifications

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All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Springfield, MA

Customer Experience Project Manager information

See Springfield, MA salary details

$36.4K

$90.6K

$113.6K

How much do customer experience project manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer experience project manager in Springfield, MA is $90,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $104,100.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Springfield, MA?

For Customer Experience Project Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Experience Project Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Experience Project Manager jobs?

Cities near Springfield, MA with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $90,610 per year, or $43.6 per hour.

Project Manager

CBRE

Hartford, CT • On-site

$145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

CBRE rating

8.1

Company rating: 8.1 out of 10

Based on 349 frontline employees who took The Breakroom Quiz

106th of 492 rated business services

Job description

About the Role:
As a Project Manager you will be responsible for providing consulting services to an assigned market or client account to help achieve the company's strategic business objectives.
This job is part of the Project Management function. They are responsible for the management of projects from initiation through completion. Projects will be focused on industrial, manufacturing, and overall capital improvement.
This is a fulltime onsite role at a client site in Hartford, CT.
What You'll Do:
  • Manage all areas of project management for singular real estate projects. This includes planning, design, construction, occupancy, and closeout.
  • Work directly with clients to prepare all elements of the project. This includes the scope of work, project delivery resource requirements, cost estimates & budget, work plan schedule & milestones, quality control, and risk identification.
  • Define the project delivery resources from pre-qualified lists or through the project qualification process. Conduct a standard request for proposals, complete bid evaluations, and recommend resources to clients.
  • Implement project documentation governance that is aligned with company and client requirements.
  • Ensure project data integrity and documentation is accurate, timely, and coordinated.
  • Direct the project delivery team by providing guidance and direction to achieve goals.
  • Create action plans to meet objectives, budget, and schedule. Track the progress of each project and report status and variances.
  • Demonstrate ability to identify project threats and develop risk mitigation and contingency plans. Implement action plans to reduce or eliminate project risks.
  • Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.
  • Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement.
  • Impact a range of customer, operational, project, or service activities within own team and other related teams.
  • Work within broad guidelines and policies.
  • Explain difficult or sensitive information.
What You'll Need:
This role requires US Citizenship
  • Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. LEED AP, PMP, and/or CCM designation(s) preferred.
  • Ability to exercise judgment based on the analysis of multiple sources of information.
  • Willingness to take a new perspective on existing solutions.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Organizational skills with an advanced inquisitive mindset.
  • Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.

Disclaimer:
Please be advised that effective January 1, 2025, CBRE Project Management and Turner & Townsend were consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with Turner & Townsend PJM US LLC, you will subsequently transfer directly to Turner & Townsend at a date to be determined.
Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $120,000 annually and the maximum salary for this position is $145,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

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About CBRE

Sourced by ZipRecruiter

The real estate industry is undergoing significant and exciting change, increasingly driven by data and technology. At CBRE, the world's premier commercial real estate services company, we empower teams to take ownership over that technology and shape it, offering both nimble, research-driven product design and the resources of a Fortune 500 business. We approach culture with intention, valuing camaraderie, collaboration, inclusivity and a healthy work/life balance. The user experience team is passionate about the quality, usability, and simplicity of the experiences we create. Individuals in these roles gather these key user insights, and then use them to inspire and inform product strategy and design solutions. We partner closely with each other, engineering, and product management to create innovative, usable, great-looking products.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1906

Social media

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