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Customer Experience Project Manager Jobs in Springfield, MA

Batska Consulting

Project Manager

Hartford, CT · On-site

$90K - $150K/yr

Batska Consulting Group is a dynamic team of skilled engineers, architects, and construction management professionals with vast experience in project management, design, commissioning, and ...

Jobtailor

Project Manager

Springfield, MA · On-site

$100 - $125/hr

Bachelor's degree * 3+ years of experience managing medium-to-complex projects * 2+ years of experience managing technology projects * PMP Certification or similar (preferred) Core Competencies ...

New

C&N Mechanical

Project Manager

Hartford, CT · On-site

$100 - $125/hr

The ideal candidate has strong HVAC project management experience, a solid technical background, and the leadership skills to coordinate field teams, subcontractors, vendors, and clients while ...

Batska Network

Project Manager

Hartford, CT

$90K - $150K/yr

Batska Consulting Group is a dynamic team of skilled engineers, architects, and construction management professionals with vast experience in project management, design, commissioning, and ...

W.T. Rich Company

Project Manager

Springfield, MA · On-site

Qualifications Experience/Education: * BS or MS degree in Construction Management or Engineering; other relative degrees are a plus * 5-10 years of Project Management experience on projects ranging ...

C&N Mechanical

Project Manager

Hartford, CT · On-site

$110K/yr

The ideal candidate has strong HVAC project management experience, a solid technical background, and the leadership skills to coordinate field teams, subcontractors, vendors, and clients while ...

C&N Mechanical

Project Manager

Hartford, CT

$95K - $110K/yr

The ideal candidate has strong HVAC project management experience, a solid technical background, and the leadership skills to coordinate field teams, subcontractors, vendors, and clients while ...

RIT Solutions, Inc.

Project Manager

Windsor, CT · On-site

Required : • Native US Citizen required • Bachelor's degree in Business, Information Systems, or a related field. • 5+ years of experience managing complex IT projects in Agile environments ...

CBRE

Project Manager

Hartford, CT · On-site

$145K/yr

Impact a range of customer, operational, project, or service activities within own team and other ... Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a ...

Summit Fire & Security

Project Manager

Hartford, CT · On-site

The purpose of the Project Manager position is to plan and coordinate projects to meet the overall ... Demonstrating the combination of experience, knowledge, and customer service is the key to our ...

Summit-Companies

Project Manager

Hartford, CT · On-site

$100 - $125/hr

Demonstrating the combination of experience, knowledge, and customer service is the key to our ... Job Category Project Management * Posting Date 08/11/2026, 04:03 PM * Job Schedule Full time * ...

Turner & Townsend

Project Manager

Hartford, CT · On-site

$145K/yr

Impact a range of customer, operational, project, or service activities within own team and other ... Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a ...

Turner & Townsend

Project Manager

Hartford, CT · On-site

Impact a range of customer, operational, project, or service activities within own team and other ... Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a ...

RIT Solutions, Inc.

Project Manager

Windsor, CT · On-site

Required : • Native US Citizen required • Bachelor's degree in Business, Information Systems, or a related field. • 5+ years of experience managing complex IT projects in Agile environments ...

Summit Companies

Project Manager

Hartford, CT · On-site

The purpose of the Project Manager position is to plan and coordinate projects to meet the overall ... Demonstrating the combination of experience, knowledge, and customer service is the key to our ...

Turner & Townsend

Project Manager

Hartford, CT · On-site

Impact a range of customer, operational, project, or service activities within own team and other ... Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a ...

Turner & Townsend

Project Manager

Hartford, CT · On-site

Impact a range of customer, operational, project, or service activities within own team and other ... Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a ...

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Showing results 41-60

All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Springfield, MA

Customer Experience Project Manager information

See Springfield, MA salary details

$36.4K

$90.6K

$113.6K

How much do customer experience project manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer experience project manager in Springfield, MA is $90,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $104,100.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Springfield, MA?

For Customer Experience Project Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Experience Project Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Experience Project Manager jobs?

Cities near Springfield, MA with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $90,610 per year, or $43.6 per hour.

Commercial Drywall Project Manager

Solid Rock Recruiting LLC

Springfield, MA

$89K - $121K/yr

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description


Solid Rock Recruiting - #1 Drywall Recruiting Firm in the USA


Join Our Dynamic Team as a Commercial Drywall Project Manager!
Location: Springfield, MA
Industry: Commercial Construction - Division 9 

 About Us
Solid Rock Recruiting partners with forward-thinking commercial construction companies to connect exceptional talent with outstanding opportunities. Our client, a respected commercial drywall contractor in Western Massachusetts, is seeking an experienced Project Manager to join their growing team.
 
Position Overview
We're seeking a Commercial Drywall Project Manager to oversee multiple commercial drywall and metal framing projects in the Western Massachusetts area. This role offers comprehensive benefits, including a company truck and gas card, demonstrating our client's commitment to their team members' success.
 
Key Responsibilities
* Manage multiple commercial drywall projects from pre-construction through completion
* Develop and maintain project schedules, budgets, and resource allocation plans
* Coordinate with superintendents, foremen, and subcontractors to ensure project milestones are met
* Review and process submittals, RFIs, and change orders
* Conduct regular project meetings and site visits
* Manage material procurement and delivery schedules
* Ensure compliance with safety regulations and quality standards
* Maintain strong client relationships and communication
 
Required Qualifications
* 5+ years of commercial drywall project management experience
* Proficiency in construction management software (On-Screen Takeoff, Quickbid, or similar)
* Strong understanding of metal framing, drywall systems, and commercial construction processes
* Excellent organizational and time management skills
* Valid driver's license and clean driving record
* Strong communication and leadership abilities
 
Preferred Qualifications
* Bachelor's degree in Construction Management or related field
* Experience with BIM and project management software
* OSHA 30 certification
* History of successful commercial project completions
* Estimating experience
 
Benefits Package
* Competitive salary 
* Company vehicle and fuel card
* Comprehensive health insurance
* 401(k) with company match
* Paid time off and holidays
* Professional development opportunities
* Performance bonuses
How to Apply
For confidential consideration, please contact
John Chisham:
* Phone: (605) 502-1385
* Email: john@solidrockrecruiting.com
Or apply below"
 
Our client and Solid Rock Recruiting are equal opportunity employers and are committed to fostering a diverse and inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.