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Customer Experience Project Manager Jobs in Springfield, MA

Bombardier

Customer Project Manager

Windsor Locks, CT · On-site

$81.10K - $104K/yr

Typically, a minimum 8 years of experience working in aircraft maintenance environment with a ... Typically, a minimum 2-year Customer Project Manager experience. * 4-year college degree preferred ...

Five Below

Customer Experience Manager

Bloomfield, CT · On-site

$19.94/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Lancesoft

Project Manager

Springfield, MA · On-site

$70 - $82/hr

The Corporate Function Program Management Office (CFPMO) is seeking an experienced project manager to support the Corporate Finance and Enterprise Risk initiatives. In this role, you will report ...

Elite WorkForce Inc

Project Manager at CT

Hartford, CT · On-site

State of Connecticut Duration: 12+ Months We are seeking an experienced Project Manager to lead cross-functional teams in delivering impactful digital services. This role requires strong leadership ...

Insurity

Project Manager

Hartford, CT

When interviewing for a position, the candidate experience will include live interaction, such as a ... Drive the delivery of services to the customer, managing customer inquiries and requests as ...

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Customer Experience Project Manager information

See Springfield, MA salary details

$36.4K

$90.6K

$113.6K

How much do customer experience project manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer experience project manager in Springfield, MA is $90,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $104,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Springfield, MA? For Customer Experience Project Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Springfield, MA look for? The top searched job categories for Customer Experience Project Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Experience Project Manager jobs? Cities near Springfield, MA with the most Customer Experience Project Manager job openings:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Springfield, MA as of May 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,610 per year, or $43.6 per hour.
Customer Project Manager

Customer Project Manager

Bombardier

Windsor Locks, CT • On-site

$81.10K - $104K/yr

Full-time

Medical, Dental, Life, Retirement

Posted 7 days ago

Bombardier rating

8.6

Company rating: 8.6 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

18th of 59 rated aerospace companies

Job description

Posting Start Date: 5/5/26
Requisition ID: 12076
Windsor Locks, CT, USA,
When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us?
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier's Benefits Program
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

What are your contributions to the team?
  • Adhere to Bombardier General Work Requirements.
  • Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.
  • Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints. Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
  • Execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency.
  • Facilitate status meetings with all departments and shops; update daily reports on status of aircraft.
  • Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
  • Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs).
  • Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
  • Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer.

How to thrive in this role?
  • Typically, a minimum 8 years of experience working in aircraft maintenance environment with a proven track record of project management and exposure to the service center environment for Business Aircraft.
  • Typically, a minimum 2-year Customer Project Manager experience.
  • 4-year college degree preferred, not required.
  • FAA Airframe and Powerplant license preferred, not required.
  • Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
  • Working knowledge of aircraft maintenance inspection programs.
  • Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
  • Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
  • Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
  • Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.
  • Basic business acumen to include of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs.
  • Working knowledge of SAP and Pivotal maintenance transactions.
  • Ability to demonstrate strong leadership and coaching skills with the ability to develop people.
  • Able to perform the role as a Operations Manager, when needed.

Now that you can see yourself in this role, apply and join the Bombardier Team!
Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
Job Customer Project Manager
Primary Location Hartford Service Center
Organization Learjet Inc
Shift
Employee Status Regular
Requisition 12076 Customer Project Manager

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