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Customer Experience Project Manager Jobs in Springfield, MA

CFS

Project Manager

Springfield, MA

$100/hr

This is a great opportunity for an experienced Project Manager who enjoys managing projects from start to finish, working closely with clients and field teams, and keeping everything moving on time ...

Five Below

Customer Experience Manager

Sturbridge, MA · On-site

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Sturbridge, MA · On-site

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Arden Building Companies

Project Manager

Holyoke, MA · On-site

With our extensive experience and talented teams, we provide the utmost level of quality and ... Build and maintain relationships with new and existing customers, colleagues, supervisors ...

Michaels Stores

FT CUstomer Experience Manager

Hadley, MA · On-site

$17 - $22.70/hr

... projects a positive image; and serves as a role model for others * Acknowledge customers, help ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

TJX Companies

Customer Experience Coordinator

Enfield, CT · On-site

$17.94 - $18.44/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Springfield, MA

Customer Experience Project Manager information

See Springfield, MA salary details

$36.4K

$90.6K

$113.6K

How much do customer experience project manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer experience project manager in Springfield, MA is $90,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $104,100.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A customer experience project manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and industry. Salaries can increase with certifications, leadership skills, and familiarity with customer experience tools like CRM systems.

What are the 4 types of project managers?

In project management, four common types are functional, projectized, matrix, and hybrid managers. Functional managers work within specific departments, projectized managers lead projects independently, matrix managers share authority across functions and projects, and hybrid managers combine elements of these styles. For a Customer Experience Project Manager, understanding these types helps in navigating organizational structures and stakeholder management.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What does a customer project manager do?

A customer experience project manager oversees initiatives to improve customer satisfaction by coordinating cross-functional teams, managing project timelines, and ensuring delivery of solutions that meet client needs. They analyze customer feedback, develop strategies, and use tools like project management software to track progress. Strong communication, problem-solving skills, and knowledge of customer service processes are essential for success in this role.

Can I make 100k as a project manager?

Customer Experience Project Managers can earn $100,000 or more annually, especially with several years of experience, certifications like PMP, and managing large or complex projects. Salaries vary based on industry, location, and company size, with higher earnings typically found in metropolitan areas and in roles requiring advanced skills or leadership responsibilities.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What are popular job titles related to Customer Experience Project Manager jobs in Springfield, MA? For Customer Experience Project Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Springfield, MA look for? The top searched job categories for Customer Experience Project Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Experience Project Manager jobs? Cities near Springfield, MA with the most Customer Experience Project Manager job openings:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $90,610 per year, or $43.6 per hour.
Project Manager

Project Manager

CFS

Springfield, MA

$100/hr

Full-time

Posted 13 days ago

Job description

Project Manager

CFS is currently working with a growing construction company that is looking to add a Project Manager to their team. This is a great opportunity for an experienced Project Manager who enjoys managing projects from start to finish, working closely with clients and field teams, and keeping everything moving on time and within budget.

If you're a Project Manager who likes being hands-on, staying organized, and solving problems as they come up, this could be a great fit.

What you'll be doing:

  • Manage construction projects from kickoff through completion as the lead Project Manager

  • Coordinate with clients, subcontractors, vendors, and internal teams to keep projects on track

  • Develop and manage project schedules, budgets, and timelines

  • Review contracts, change orders, RFIs, and other project documentation

  • Monitor project costs and help ensure projects stay within budget

  • Communicate project updates and address any issues that arise throughout the project lifecycle

  • Ensure projects are completed safely, on schedule, and meet quality expectations

What they're looking for:

  • 3+ years of experience as a Project Manager within the construction industry

  • Experience managing multiple projects at once

  • Strong organizational and communication skills

  • Ability to build relationships with clients, subcontractors, and internal teams

  • Experience with project management or construction software such as Procore, Bluebeam, Microsoft Project, or similar is a plus

Salary: $100-120k

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