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Customer Experience Project Manager Jobs in Springfield, MA

Arden Building Companies

Project Manager

Holyoke, MA · On-site

With our extensive experience and talented teams, we provide the utmost level of quality and ... Build and maintain relationships with new and existing customers, colleagues, supervisors ...

altg

Project Manager II

Burlington, VT · On-site

Ability to coach and develop lesser experienced Project Managers/teammates * Ability to travel to customer sites in the US. (approx. 25-35% - with occasionally more travel based on the project)

Tesla

Customer Experience Specialist

Springfield, MA · On-site

$19.30 - $27.54/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... experience. The total compensation package for this position may also include other elements ...

Red Thread

Project Manager

East Hartford, CT · On-site

Project Manager ID: 1604 Department: Floor Covering Location: East Hartford, CT Description ... Participate in networking events as required to enhance the customer experience. * Pursue further ...

CS GROUP

Project Manager

East Hartford, CT · On-site +1

Position Summary We are seeking a highly experienced Project Manager to lead complex avionics and embedded systems development programs for aerospace customers. The ideal candidate will have a strong ...

Sopra Steria

Project Manager

East Hartford, CT · On-site +1

Position Summary We are seeking a highly experienced Project Manager to lead complex avionics and embedded systems development programs for aerospace customers. The ideal candidate will have a strong ...

Sopra Steria

Project Manager

East Hartford, CT · On-site

Position Summary We are seeking a highly experienced Project Manager to lead complex avionics and embedded systems development programs for aerospace customers. The ideal candidate will have a strong ...

Aston Carter

Project Manager

Enfield, CT

Experience supporting operational, systems, workflow, contact center, or customer service ... Familiarity with project management tools and methodologies used to plan, track, and report on ...

Aston Carter

Project Manager

Enfield, CT · On-site

$26 - $32/hr

Experience supporting operational, systems, workflow, contact center, or customer service ... Familiarity with project management tools and methodologies used to plan, track, and report on ...

Red Thread

Project Manager

East Hartford, CT · On-site

Definition The Project Manager (PM) is the single point of contact for all aspects of assigned ... Participate in networking events as required to enhance the customer experience. * Pursue further ...

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All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Springfield, MA

Customer Experience Project Manager information

See Springfield, MA salary details

$36.4K

$90.6K

$113.6K

How much do customer experience project manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer experience project manager in Springfield, MA is $90,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $104,100.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Springfield, MA?

For Customer Experience Project Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Experience Project Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Experience Project Manager jobs?

Cities near Springfield, MA with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $90,610 per year, or $43.6 per hour.

Project Manager - Institutional Solutions Technology

MassMutual

Springfield, MA

$124K - $163K/yr

Full-time

Posted 14 days ago

Key responsibilities

  • Lead multiple project workstreams from initiation through implementation, ensuring alignment with strategic objectives.

  • Maintain accountability for project quality, timelines, scope, and budget, and report on project health and outcomes.

  • Partner with vendors and internal teams to coordinate delivery, address performance concerns, and achieve project commitments.

Job description

Project Manager

Institutional Solutions Technology

Full Time - Springfield, MA

The Opportunity

MassMutual’s Institutional Solutions Technology organization is seeking an experienced Project Manager to lead the delivery of technical solutions that support Institutional Solutions stakeholders and strategic business outcomes. You will oversee multiple, interdependent workstreams and guide initiatives from planning through implementation.

In this highly visible role, you will operate with significant autonomy, partner with leaders across business and technology, and influence decisions related to scope, priorities, risk, resources, and investment. Your leadership will help teams deliver quality solutions on time and within approved funding while strengthening the capabilities that support MassMutual’s institutional customers.

The Team

You will join a collaborative Institutional Solutions Technology team that partners closely with business sponsors, product and technology leaders, delivery teams, enterprise partners, and external vendors. The team values clear communication, transparency, accountability, continuous improvement, and practical problem-solving. You will help connect strategy to execution across a growing portfolio of initiatives while fostering strong partnerships and disciplined delivery.

The Impact

  • Lead multiple project workstreams from initiation through implementation, aligning scope, schedules, dependencies, and deliverables to strategic objectives.
  • Maintain accountability for quality, timelines, scope, and budget, and provide sponsors and management with clear, timely reporting on project health and outcomes.
  • Develop and manage integrated plans, resource forecasts, approved funding, financial forecasts, actuals, risks, issues, decisions, and change requests.
  • Serve as a trusted advisor to business and technology stakeholders, translating complex information into actionable decisions and influencing project direction.
  • Partner with vendors and internal teams to establish expectations, coordinate delivery, address performance concerns, and achieve contractual and project commitments.
  • Anticipate and remove barriers, assess risk and organizational impact, negotiate priorities, and drive issues to resolution so teams can meet objectives.

The Minimum Qualifications (Required)

  • Bachelor’s degree
  • 8+ years of Project management experience.
  • 5+ years of Program management experience.
  • 2+ years of Agile delivery experience.

The Ideal Qualifications (Preferred)

  • 10+ years of project management experience.
  • 5+ years of Agile delivery experience.
  • Project Management Professional (PMP) certification.
  • Experience delivering technology solutions or insurance products.
  • Experience managing vendor delivery and vendor relationships.
  • Experience managing project budgets, funding, forecasts, and actuals.
  • Experience preparing written project communications and delivering verbal presentations to stakeholders.
  • Experience delivering products or technology capabilities across multiple lines of business.
  • Experience establishing project structures, delivery practices, or teams in an evolving environment.
  • Demonstrated experience improving project delivery processes or operational practices.

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes 

A collaborative environment where perspectives are welcomed  

Access to learning, development, and internal networks that support continuous growth and skill-building over time 

Employee-led communities and forums that foster connection, learning, and inclusion across the organization 

A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
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