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Customer Experience Project Manager Jobs in Minnesota

ZERO ZONE INC

Project Manager

Ramsey, MN

The Project Manager is assigned to key projects and customer accounts and will support the quoting ... Previous experience deploying successful complex projects, including delivered on-time; meeting ...

Zero Zone, Inc

Project Manager

Ramsey, MN · On-site

$100K - $120K/yr

The Project Manager is assigned to key projects and customer accounts and will support the quoting ... Previous experience deploying successful complex projects, including delivered on-time; meeting ...

Solid Rock Recruiting LLC

Project Manager

Savage, MN · On-site

Represent the company professionally with customers and project partners What They're Looking For * Commercial mechanical/HVAC project management experience * Strong sheet metal/HVAC knowledge and ...

Solid Rock Recruiting LLC

Project Manager

Shakopee, MN · On-site

Represent the company professionally with customers and project partners What They're Looking For * Commercial mechanical/HVAC project management experience * Strong sheet metal/HVAC knowledge and ...

Konik

Project Manager

Minneapolis, MN · On-site

The ideal candidate will have experience managing long-duration projects with customers, contractors, engineers, and internal manufacturing teams and be comfortable managing multiple projects ...

Uni-Systems Engineering, Inc.

Project Manager

Plymouth, MN · On-site

$90 - $130/hr

Experience with vendor management, contract administration, and risk mitigation. * Ability to travel occasionally for customer meetings, project sites, and industry events. Preferred Qualifications

New

Std Iron

Project Manager

Monticello, MN · On-site

$80 - $100/hr

General Manager Standard Iron is seeking an experienced Project Manager to lead commercial ... Represents the company in project meetings and other communications with customers and project ...

New

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Showing results 21-40

All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Minnesota

Customer Experience Project Manager information

See Minnesota salary details

$35.7K

$89.1K

$111.7K

How much do customer experience project manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer experience project manager in Minnesota is $89,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $102,300.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Minnesota?

For Customer Experience Project Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Minnesota look for?

The top searched job categories for Customer Experience Project Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Experience Project Manager jobs?

Cities in Minnesota with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Minnesota as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $89,056 per year, or $42.8 per hour.

Senior Manager of Project Management

Sparkfund

Minneapolis, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

About Sparkfund
Sparkfund is the utility services company unlocking capacity on the grid. Through its Distributed Capacity Procurement (DCP) model, Sparkfund enables utilities, energy majors, and large-load customers to deploy front-of-the-meter batteries and gensets as distribution infrastructure. By adding targeted capacity exactly where and when the grid needs it most, DCP helps meet demand, support reliability, and put downward pressure on rates. Sparkfund supports program design, grid value assessment, asset host engagement, and value chain management to ensure on-time, on-budget deployment with maximum system value and lowest cost.
With more than 3,200 projects deployed across 43 states and more than 300MW of energized assets constructed, Sparkfund is transforming customer-sited assets into a valuable portfolio resource for the benefit of our society. To learn more about Sparkfund, visit sparkfund.com.
Senior Manager of Project Management
Department: Projects
Location: Remote-flexible, must be located in Minnesota
Employment Type: Full-Time, Exempt
Travel: Approximately 10-30%
About the Role
Sparkfund is looking for a Senior Manager of Project Management to lead the planning and execution of a portfolio of complex energy and infrastructure projects.
In this role, you will oversee multiple customer projects, directly manage Project Managers and Project Coordinators, and serve as a primary point of contact for customer stakeholders. You will be responsible for ensuring projects are delivered safely, on time, within budget, and in alignment with customer expectations.
This is an opportunity for an experienced project management leader who enjoys building strong teams, solving complex delivery challenges, and creating consistent processes across a growing project portfolio.
What You'll Do
Lead Portfolio Delivery
  • Oversee the planning, coordination, and execution of a portfolio of customer EPC projects
  • Ensure projects meet customer requirements, budgets, schedules, and quality expectations
  • Monitor portfolio performance, milestones, risks, and key performance indicators
  • Identify potential delays, budget concerns, and delivery challenges early
  • Lead the resolution of escalated project issues in partnership with internal teams and customers
  • Manage portfolio-level budgeting, cost forecasting, and financial performance
  • Support project development efforts during the early stages of customer opportunities
Manage and Develop the Team
  • Directly manage and develop Project Managers and Project Coordinators
  • Set clear priorities, expectations, and performance standards
  • Provide coaching, feedback, and professional development support
  • Create accountability and consistency across the project management team
  • Partner with the broader Project Delivery organization to strengthen tools, processes, and operating practices
Build Strong Customer and Stakeholder Relationships
  • Serve as a trusted point of contact for customer stakeholders
  • Provide clear updates on project progress, risks, delays, and resolution plans
  • Present portfolio and project information to internal leaders, customers, and executive stakeholders
  • Translate technical information into clear and practical updates for non-technical audiences
  • Coordinate weekly, quarterly, and annual reporting on portfolio performance
Partner Across Sparkfund
  • Work closely with Project Delivery, Programs, Project Development, Commercial Solutions, EH&S, Finance, and Customer Experience
  • Provide subject-matter expertise on the implementation of energy efficiency and sustainable technologies
  • Help align customer commitments with operational and project delivery requirements
What We're Looking For
  • 10 or more years of experience in construction management, technical project management, trade contracting, or a related field
  • Experience working in HVAC, controls, electrical systems, distributed generation, energy services, or related markets
  • Experience managing Project Managers and overseeing multiple concurrent projects
  • Strong project planning, scheduling, budget management, and cost forecasting experience
  • Experience reviewing and administering project contracts, scopes, and change requirements
  • Demonstrated ability to manage customer relationships and communicate with executive stakeholders
  • Proficiency with project management software and cloud-based information management tools
  • Strong commitment to workplace and job-site safety
  • Ability to travel approximately 10-30%, depending on the project portfolio
Preferred Qualifications
  • Experience using Procore
  • Battery energy storage, utility, clean energy, or energy services experience
  • Project development experience in clean energy, resilience, or energy efficiency
  • Familiarity with Salesforce, Google Workspace, Microsoft applications, and Slack
  • Project Management Professional (PMP), Certified Construction Manager (CCM), or another relevant certification
  • OSHA, NFPA, or other construction and safety training or certifications
What Success Looks Like
You will be successful in this role by:
  • Delivering a multi-project portfolio on time and within budget
  • Building a high-performing and accountable project management team
  • Maintaining strong and trusted customer relationships
  • Identifying and addressing risks before they impact delivery
  • Creating consistency across project management practices
  • Communicating progress, challenges, and solutions clearly at every level of the organization
Our Values
Excellence
You set a high standard for quality, preparation, communication, and project delivery. You continuously look for ways to improve results and strengthen how work gets done.
Stewardship
You treat customer relationships, project budgets, company resources, safety, and team responsibilities with care and accountability.
Positivity
You approach challenges with a constructive and solutions-focused mindset. You communicate respectfully, support your team, and remain steady during difficult situations.
Compensation
The approved salary range for this position is $165,000-$209,000, based on experience, qualifications, and location.
This position may also be eligible for an annual performance-based bonus.
Benefits
Sparkfund offers a competitive benefits package that includes:
  • Employer-subsidized medical, dental, vision, disability, and life insurance
  • 401(k) plan with a 2% employer match
  • Flexible vacation policy
  • Flexible Fridays - we work half days on Fridays!
  • Paid Federal holidays
  • 12 weeks of gender-neutral paid leave
  • One-time work-from-home stipend for eligible remote roles
  • $100 monthly phone and internet allowance

Equal Employment Opportunity
Sparkfund is an equal opportunity employer. We are committed to providing an inclusive and welcoming environment for all employees and applicants. We do not discriminate in employment on the basis of race, color, religion, creed, sex (including pregnancy, sexual orientation, and gender identity), national origin, ancestry, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable law.
Sparkfund also provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs or practices, in all phases of the hiring process and throughout employment. If you need an accommodation, please let us know.
Disclaimer
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties, responsibilities, and requirements may change at any time based on business needs. We encourage individuals of all backgrounds and experiences to apply - even if you do not meet every listed qualification - as skills and competencies can develop in different ways.

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