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Customer Experience Project Manager Jobs in Rochester, MN

Tom Kadlec Kia

Customer Experience Consultant

Rochester, MN · On-site

$50K - $200K/yr

Customer Experience Consultant Rochester, MN Join the Fastest Growing Dealership in Rochester - Tom ... Supportive, Experienced Management - Work with professionals who care about your success * Positive ...

Tom Kadlec Kia

Customer Experience Consultant

Rochester, MN · On-site

$50K - $200K/yr

Customer Experience ConsultantRochester, MN Join the Fastest Growing Dealership in Rochester - Tom ... Supportive, Experienced Management - Work with professionals who care about your success * Positive ...

McGough Construction

Project Manager

Rochester, MN · On-site

Experience with estimating and field * Experience with scheduling Skills: * Strong collaboration ... Manage project sustainability requirements and documentation * Understand the requirements of our ...

Marshalls

Customer Experience Coordinator

Rochester, MN

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Rochester, MN · On-site

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Rochester, MN · On-site

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Rochester, MN · On-site

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TERRACON

Project Manager

Rochester, MN

Or, in lieu of a degree, a minimum of 9 years' related experience. * A valid driver's license with ... Manage all aspects of a small to medium sized project. * Works with client or NAM to define project ...

TERRACON

Project Manager

Rochester, MN · On-site

$77.20K - $119.70K/yr

Or, in lieu of a degree, a minimum of 9 years' related experience. * A valid driver's license with ... services and projects being managed About Us Terracon is a 100 percent employee-owned ...

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Customer Experience Project Manager information

See Rochester, MN salary details

$37.1K

$92.4K

$115.9K

How much do customer experience project manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for customer experience project manager in Rochester, MN is $92,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $106,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Rochester, MN? For Customer Experience Project Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Rochester, MN look for? The top searched job categories for Customer Experience Project Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Customer Experience Project Manager jobs? Cities near Rochester, MN with the most Customer Experience Project Manager job openings:
Customer Experience Project Manager jobs near you

Customer Experience Consultant

Tom Kadlec Honda

Rochester, MN • On-site

$50K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Customer Experience ConsultantRochester, MN
Join a Team That’s Been Serving the Rochester Community Since 1979

At Tom Kadlec Honda, we exist to help our family, friends, and community enjoy life at every stage. We’re a locally owned, community-focused dealership known for building long-term customer relationships and investing in our team.

We are actively seeking hard-working, motivated Customer Experience Consultants who are excited to grow their careers in a fast-paced, people-first environment. Whether you’re experienced or just getting started in sales, we offer the tools and support you need to succeed.

Compensation:

$50,000–$200,000/year
(Includes base pay + commission. Your success determines your earning potential!)

Benefits You’ll Love:

  • Competitive Pay Plan – Earn what you're worth with a strong, performance-based pay structure

  • Paid, Hands-On Training – Learn and grow with industry-leading training and support

  • 401(k) with Company Match – Fully vested from day one, with both Traditional & Roth options

  • Generous Paid Time Off – Enjoy vacation days, sick leave, and work-life balance

  • Comprehensive Insurance Coverage – Including medical, dental, and vision plans

  • Employer-Paid Life Insurance – Protection for you and peace of mind for your loved ones

  • Short-Term & Long-Term Disability Coverage – We've got your back when life throws a curveball

  • Critical Illness & Accident Insurance – Additional protection when you need it most

  • Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax-advantaged ways to manage health costs

  • 24/7 Employee Assistance Program – Confidential support for life’s challenges

  • Financial Planning Resources

  • Employee Discounts – Save on vehicles, service, and parts

  • Supportive, Experienced Management – Work with professionals who care about your success

  • Positive Team Culture – Clean, friendly, and collaborative work environment

  • Opportunities to Advance – A place to build your career and grow with us

  • Closed on Sundays – Dedicated time off for rest and family
  • A state-of-the-art facility
 Your Responsibilities:

  • Greet and assist guests in the showroom and on the sales lot

  • Engage customers in conversations to understand their needs

  • Present vehicle options with clear explanations of features and benefits

  • Perform high-quality product demonstrations on new and used vehicles

  • Guide customers through the entire sales process with professionalism and care

  • Build strong rapport and follow up to create long-lasting relationships

  • Learn to overcome objections, negotiate, and close sales effectively

  • Communicate with Sales Manager on goals, progress, and performance

What We’re Looking For:

  • A team player with a positive, driven attitude

  • Honest and transparent, with a commitment to integrity

  • Customer-first mindset and strong interpersonal skills

  • Energetic and outgoing personality

  • Comfortable handling objections and price discussions

  • Willingness to learn and grow in a professional setting

  • Must possess a valid driver’s license

No Automotive Sales Experience? No Problem.

We provide full training and mentorship to help you develop product knowledge and sales confidence. Your motivation and people skills are what matter most.

Apply Today and Start Driving Your Career Forward!

Join a team that believes in growth, support, and doing the right thing — for both our employees and our community. Tom Kadlec Honda is ready to help you succeed.