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Customer Experience Project Manager Jobs in Rochester, MN

... customer) that are major/complex/business critical. The Senior PM is responsible to lead project ... Leverages many years of experience to manage extensive projects and is highly competent in the ...

... customer) that are major/complex/business critical. The Senior PM is responsible to lead project ... Leverages many years of experience to manage extensive projects and is highly competent in the ...

... customer) that are major/complex/business critical. The Senior PM is responsible to lead project ... Leverages many years of experience to manage extensive projects and is highly competent in the ...

Assistant Project Manager

Rochester, MN ยท On-site

$54K - $81K/yr

... of knowledge/experience of the building & construction industry * Strong understanding of ... creative spirit and customer loyalty of a local business. If you thrive on variety and new ...

Assistant Project Manager

Rochester, MN ยท On-site

$54K - $81K/yr

... of knowledge/experience of the building & construction industry * Strong understanding of ... creative spirit and customer loyalty of a local business. If you thrive on variety and new ...

In addition, you will work with experienced Sr. Project Managers and Project Executives on each job site which provides you with opportunity to learn new industry skills every day. You will protect ...

Project Manager III

Rochester, MN ยท On-site

$70K - $87K/yr

If you think your skills, experience and aspirations make you a good match for this position, we ... ABOUT THE ROLE This role is focused on providing project management assistance to a leadership team ...

Showing results 21-40

Customer Experience Project Manager information

See Rochester, MN salary details

$37.1K

$92.4K

$115.9K

How much do customer experience project manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer experience project manager in Rochester, MN is $92,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $106,200.00 per year, depending on experience, location, and employer.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What are popular job titles related to Customer Experience Project Manager jobs in Rochester, MN? For Customer Experience Project Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Rochester, MN look for? The top searched job categories for Customer Experience Project Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Customer Experience Project Manager jobs? Cities near Rochester, MN with the most Customer Experience Project Manager job openings:

Project Manager - Mission Critical

W&M Environmental Group

Rochester, MN โ€ข On-site

$73K - $109K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago


Job description

Own where you work. Braun Intertec is proud to be a 100% employee-owned environmental consulting, geotechnical engineering, and testing firm of 1,000 employees with offices located in ten states. As a part of our exciting growth initiatives, we are continuing to build relationships in emerging markets and recruiting new talent. By hiring the best people and helping each other grow both professionally and personally, we ensure a bright future for our employee owners and our clients.
We want our employee-owners to be fully engaged - at home, at work, and in their communities. We provide our employees with a full range of benefits including comprehensive medical, vision, and dental plans, paid time off (as well as volunteer time off), company match 401k, participation in our Employee Stock Ownership Program (ESOP), technical training and career development resources, and access to our wellness program. The ESOP is a benefit we are proud of and celebrate as it allows all employees to be owners within the company.

Braun Intertec is seeking an experienced Project Manager to join our team. The chosen individual will manage large scale mission critical construction projects. Mission Critical projects are land intensive projects that bring about unique geotechnical challenges with significant grade changes, heavily loaded structures, elaborate below grade utility / duct bank runs and aggressive construction timelines. This puts a heightened importance on construction-phase oversight to ensure our design is implemented as intended and unknown conditions are brought forward to the design team in real time. The pace of these projects necessitates close oversight to identify and address issues immediately and mitigate risk for all parties involved.

Position Responsibilities:

  • Oversee the execution of scope of services primarily during the construction phase of Mission Critical development projects.
  • Ensure Site Mass Grading, building pad preparations and foundations are executed in accordance with the Geotechnical Requirements
  • Oversee building structural material quality control and Special Inspections per International Building Code (IBC) Chapter 17.
  • Daily oversite for review of all tests and reports related to the projects
  • Primary Point of Contact during construction phase for the project team.
  • Daily check-in with Braun Intertec's Field PM and/or Site Lead Inspector
  • Weekly check-in with Client main Point of Contact (generally PM); Contractor PM and Superintendent; and Braun Intertec's Principal-In-Charge and Client Service Leader
  • Monthly Site Visits to intentionally meet in person with project team and review current site conditions, brining an objective outside (not onsite every day) perspective
  • Work collaboratively with the Braun Intertec design-phase team, Principal-In-Charge, Contractor, Design team, and Owner/Developer to understand project requirements, preferences, and team needs

Qualifications:

  • 10+ years of project management and/or construction team leadership experience, preferably in mission critical development or large-scale commercial construction.
  • Strong understanding of IBC Chapter 17, Special Inspections, and construction materials testing.
  • Proven ability to manage multiple stakeholders and balance competing project demands.
  • Excellent communication, leadership, and collaboration skills.
  • Experience with quality control and construction phase oversight.
  • Ability to travel up to 50% to project sites for periodic inspections and meetings.

Additional Qualifications Considered:

  • Bachelor's degree in Civil Engineering, Construction Management, or a related field.
  • Professional Engineer (PE) license or other relevant certifications.
  • General Contractor experience on large industrial / warehouse / mission critical developments.
  • Experience working within a geotechnical, environmental, or construction materials testing firm.

Braun Intertec is a Drug-Free Workplace and require all new hires to complete a pre-employment drug screen test, criminal background check, and motor vehicle report.

Braun Intertec employees are encouraged to expand their skills and certifications through company provided training and mentoring.

Braun Intertec offers a competitive compensation and benefits package, including: medical, dental, vision, life insurance, 401(k) plan, PTO, Employee Stock Ownership Program (ESOP), and paid holidays

#LI-JM1

Compensation Range:

$73,000.00 - $109,000.00

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Braun Intertec strives to ensure that its careers web site is accessible to all. If you need assistance completing your online application, please email hrhelp@braunintertec.com.

As an Equal Opportunity Employer, Braun Intertec is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please e-mail us athrhelp@braunintertec.com. In your e-mail, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.