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Customer Experience Project Manager Jobs in Rochester, MN

TERRACON

Project Manager

Rochester, MN · On-site

$77K - $119K/yr

Or, in lieu of a degree, a minimum of 9 years' related experience. * A valid driver's license with ... services and projects being managed About Us Terracon is a 100 percent employee-owned ...

McGough

Senior Project Manager

Rochester, MN · On-site

Resulting from this growth, McGough's is seeking an experienced Senior Project Manager to join the organization to lead projects to successful outcomes. The Senior Project Manager (Concrete) will ...

CannonDesign

Project Manager III

Rochester, MN · On-site

$70K - $87K/yr

If you think your skills, experience and aspirations make you a good match for this position, we ... ABOUT THE ROLE This role is focused on providing project management assistance to a leadership team ...

CannonDesign

Project Manager III

Rochester, MN · On-site

$70K - $87K/yr

If you think your skills, experience and aspirations make you a good match for this position, we ... ABOUT THE ROLE This role is focused on providing project management assistance to a leadership team ...

Gilbane, Inc.

Project Manager I

Rochester, MN · On-site

In addition, you will work with experienced Sr. Project Managers and Project Executives on each job site which provides you with opportunity to learn new industry skills every day. You will protect ...

JLL

Associate Project Manager

Rochester, MN · On-site

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you ... As an Associate Project Manager at JLL, you will be a dynamic individual providing reliable, timely ...

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All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Rochester, MN

Customer Experience Project Manager information

See Rochester, MN salary details

$37.1K

$92.4K

$115.9K

How much do customer experience project manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer experience project manager in Rochester, MN is $92,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $106,200.00 per year, depending on experience, location, and employer.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What are popular job titles related to Customer Experience Project Manager jobs in Rochester, MN? For Customer Experience Project Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Rochester, MN look for? The top searched job categories for Customer Experience Project Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Customer Experience Project Manager jobs? Cities near Rochester, MN with the most Customer Experience Project Manager job openings:
Customer Experience Project Manager jobs near you
Project Manager

Project Manager

TERRACON

Rochester, MN • On-site

$77K - $119K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Terracon rating

7.3

Company rating: 7.3 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

42nd of 57 rated business consultants

Job description

Job Description
Manage all aspects of a facilities, materials, environmental, or geotechnical engineering project to ensure that it is safely completed on time and within scope and budget. Responsible for completing the project as per its contracted scope; monitor progress and performance against the project plan. Troubleshoot and recommend or resolve operational problems and minimize delays. May be responsible for resource management, project scheduling, budgets and forecasts, and working with external vendors, subcontractors or contractors. Conducts meetings and prepares reports to communicate the status of the project to project team and client. Set priorities, assign tasks, and coordinate project staff to meet project targets and milestones. May have responsibilities to communicate with the client and deliver work products to satisfaction of client. Coordinates effort with APR to make sure that APR has opportunity to engage throughout the project, particularly at critical junctures. Is involved with approving invoices, preparing change orders, and collections.
Responsibilities
  • Manage all aspects of a small to medium sized project.
  • Works with client or NAM to define project scope, schedule and budget.
  • Design, communicate, and implement a project plan for completing the project.
  • Leads safety efforts including preparation and compliance with approved safety plan.
  • Take action to resolve operational problems and minimize delays.
  • Identify, develop, and gather the resources to complete the project. This may include preparing calculations, designs, reports and work specifications; developing project schedules, budgets and forecasts; and selecting materials, equipment, project staff, and external contractors.
  • Partner with other departments or offices to secure specialized resources for the project.
  • Conduct meetings and prepare reports to communicate the status of the project.
  • Set priorities, assign tasks, and coordinates project staff to meet project targets and milestones.
  • Coordinates with APR to ensure appropriate oversight is in place and sufficient time allowed for reviews of all critical junctures.
  • Coordinates with accounting for financial management of business intelligence, invoicing and collections
  • Develop understanding and be aware of project-related risk. Be familiar with what could go wrong on a project and how to protect the Company. Be familiar with company risk policies.
  • Lead safety efforts for team and ensure team follows safety rules and guidelines. Responsible for creating and modeling a safe work environment; demonstrates safety practices. Promote pre-task planning for all projects.
  • Promote continuous quality monitoring and improvement on projects. Monitor quality standards and practices. Engage APRs on projects at their onset.
    Qualifications
    • Bachelor's degree in technical discipline practices by the Firm including Engineering, Environmental Science or Geology and a minimum of 5 years' related experience. Or, in lieu of a degree, a minimum of 9 years' related experience.
    • A valid driver's license with acceptable violation history may be required.

    Preferred Qualifications:
    • Professional Engineer (PE), Professional Geologist (PG) or similar professional registration/certification relevant to the type of services and projects being managed

    About Us
    Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon's growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement.
    Terracon's vision of "Together, we are best at people" is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
    About the Team
    The chemistry that holds our materials team together is made of integrity, creativity, and care. We represent Terracon's largest technician and inspection workforce and ensure the materials used to build the nation's roads, bridges, airports, stadiums, and other structures are safe and sound. With our broad range of qualifications, specialized certifications, and building materials professionals, we are on-site, evaluating and testing materials in real-time to keep the pace of our clients' project, collecting and reporting data digitally to deliver critical insights. With our nationwide footprint of offices and laboratories, bench strength, flexibility, and diverse capabilities we identify issues and expedite solutions whenever problems arise.

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