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Customer Experience Project Manager Jobs in Rochester, MN

CannonDesign

Project Manager III

Rochester, MN

$70K - $87K/yr

If you think your skills, experience and aspirations make you a good match for this position, we ... ABOUT THE ROLE This role is focused on providing project management assistance to a leadership team ...

Gilbane, Inc.

Project Manager I

Rochester, MN

In addition, you will work with experienced Sr. Project Managers and Project Executives on each job site which provides you with opportunity to learn new industry skills every day. You will protect ...

Mayo Clinic

Project Manager - Facilities

Rochester, MN · On-site

... experience or Bachelor's degree and five years in project management in Mayo Facilities Project ... Services part of which includes time served in the Associate Project Manager role. Master's degree ...

Mayo Clinic

Project Manager - Facilities

Rochester, MN

$99K - $148K/yr

... experience or Bachelor's degree and five years in project management in Mayo Facilities Project ... Services part of which includes time served in the Associate Project Manager role. Master's degree ...

Mayo Clinic

Project Manager - Facilities

Rochester, MN · On-site

... experience or Bachelor's degree and five years in project management in Mayo Facilities Project ... Services part of which includes time served in the Associate Project Manager role. Master's degree ...

Gilbane, Inc.

Project Manager II

Rochester, MN

In addition, you will with experienced Sr. Project Managers and Project Executives on each job site which provides you with opportunity to learn new industry skills every day. You will protect and ...

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All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Rochester, MN

Customer Experience Project Manager information

See Rochester, MN salary details

$37.1K

$92.4K

$115.9K

How much do customer experience project manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer experience project manager in Rochester, MN is $92,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $106,200.00 per year, depending on experience, location, and employer.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What are popular job titles related to Customer Experience Project Manager jobs in Rochester, MN? For Customer Experience Project Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Rochester, MN look for? The top searched job categories for Customer Experience Project Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Customer Experience Project Manager jobs? Cities near Rochester, MN with the most Customer Experience Project Manager job openings:
Customer Experience Project Manager jobs near you

Project Manager I

Gilbane Building Company

Rochester, MN • On-site

Full-time

Medical, Retirement

Re-posted 14 days ago

Gilbane rating

7.4

Company rating: 7.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Overview
Are you looking for a highly rewarding opportunity that provides extensive career growth opportunity? Gilbane is seeking a Project Manager I to be responsible for supporting the Senior Project Manager and/or Project Manager II in the overall direction, completion, and financial outcome of a construction project, or serving in the lead role over a small project. This position will be on the job site every day and will fill a key role on the project team.
Who are we?
As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more!
We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Who are you?
You are a coach/leader who leads with an inclusive and empathetic mindset. You provide feedback and guidance to help others excel in their current or future roles. You determine priorities, delegate work, and effectively communicate progress. You establish measures to assess the impact, quality, and timeliness of results while praising successes and sharing lessons learned. You build high performing teams by attracting, engaging, developing, and retaining talented individuals through motivation and discipline to maximize impact on the organization and the individual.
You leverage business insights by understanding industry trends, local market/economic conditions, and Gilbane's business model to make critical decisions and create competitive advantage. You deploy a strategic mindset when considering solutions to long-term opportunities and risks that may develop in the future.
Your core values match Gilbane's: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship.
What's in it for you?
Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to the project, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you will work with experienced Sr. Project Managers and Project Executives on each job site which provides you with opportunity to learn new industry skills every day. You will protect and promote the interests of both Gilbane and the client in all matters as well as demonstrating the personal characteristics of a developing leader.
Responsibilities
  • Assists in preparation and administration of the project safety plan
  • Assists in project controls and procedures, and manages established risk mitigation processes
  • Creates and follows through on potential change items and participates in verification of project financial forecast
  • Creates and manages a project-specific quality plan aligned with the owner contract and contract documents and assists with execution
  • Creates and manages a closeout plan in alignment with the contract documents and assist with execution
  • Directs and supervises work of project administration, project superintendents, and engineers to establish operational priorities
  • Assists in subcontracting strategy, supports scope writing and deliverables to ensure the integrity of the buyout process
  • Implements and enforces all aspects of contracts; participates in developing risk mitigation plan; prepares draft contracts, agreements, and purchase orders
  • Participates in enrollment for insurance and bonds; tracks and obtains trade contractors' compliance
  • Provides support as needed to develop project estimate, design coordination efforts, and preparation of GMP
  • Prepares monthly schedule updates, including schedule analysis, and narratives for select packages
  • Assists constructability and coordination reviews
  • Develops a basic understanding of the local market areas and profiles to assist in creation of networking strategy
  • Trains direct reports on processes, procedures, and completion of daily tasks
  • Manages workload and performance of direct reports, ensuring alignment with overall company standards
  • Fosters a positive and inclusive work environment to motivate and engage team members
  • Aids in communicating company and department strategy to direct reports

Qualifications
EXPERIENCE/EDUCATION
  • Bachelor's or Master's degree in Engineering or Construction Management
  • 4-7 years of experience
  • Or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES
  • Strong technical and communication skills are critical
  • Ability to work in a team environment
  • Knowledge of industry standard software, Microsoft Office (preferred)

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.
Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.

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