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Customer Experience Program Manager Jobs in New York

Five Below

Customer Experience Manager

Wayne, NJ · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

Five Below

Customer Experience Manager

Raritan, NJ · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

Five Below

Customer Experience Manager

Wayne, NJ · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

Aime Leon Dore

Customer Experience Manager

New York, NY

$80K - $90K/yr

Aime Leon Dore is looking for a Customer Experience Manager to join our team in New York, New York, reporting directly to Director of Domestic Operations. This position will support ALD's end-to-end ...

Aimé Leon Dore

Customer Experience Manager

New York, NY · On-site

$80K - $90K/yr

Aimé Leon Dore is looking for a Customer Experience Manager to join our team in New York, New York, reporting directly to Director of Domestic Operations. This position will support ALD's end-to-end ...

Five Below

Customer Experience Manager

Freehold, NJ · On-site

$18.92/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Brooklyn, NY · On-site

$20/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Merola Tile

Customer Experience Manager

Englishtown, NJ · On-site

$80K - $100K/yr

As our Customer Experience Manager, you'll lead a multi-state Customer Service team, champion ... Employee Assistance Program (EAP) * Employee Referral Bonus Program * Employee Discount on tile ...

Five Below

Customer Experience Manager

Nanuet, NY · On-site

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Somerville, NJ · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

Five Below

Customer Experience Manager

Howell, NJ · On-site

$18.92/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Howell, NJ · On-site

$18.92/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Nanuet, NY · On-site

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Showing results 21-40

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in New York

Customer Experience Program Manager information

See New York salary details

$9

$59

$93

How much do customer experience program manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer experience program manager in New York is $59.16, according to ZipRecruiter salary data. Most workers in this role earn between $39.47 and $76.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in New York? For Customer Experience Program Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in New York look for? The top searched job categories for Customer Experience Program Manager jobs in New York are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in New York as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $123,063 per year, or $59.2 per hour.

Customer Experience Manager

MQ Referrals Only

New York, NY • On-site

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Job description

As Marqeta's CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional client and cardholder experiences by orchestrating end-to-end journeys that also support our business objectives.
The CX Manager will be responsible for gathering, analyzing, and interpreting direct and indirect customer feedback to identify trends, pain points, and opportunities for improvement across the entire customer journey. Analytical strength is required to lay the insights foundation for your action-leading initiatives, both delighting our customers and delivering measurable business impact. You will use storytelling to translate complex data and ambiguous problems into recommendations that you will manage from concept through execution.
In this new critical role, you will have a strong influence in how CX strategy is developed within Marqeta and operate in a fast paced, dynamic environment. Your mission will be to champion a culture of intentional design, bridging strategy and delivery and ensuring that the identified pain points result in tangible improvements, delighting our customer base.
We work Flexible First. This role can be performed remotely anywhere within the United States. We'd love for you to join us!
The Impact You'll Have
  • Create cardholder journey maps across servicing touchpoints and self-service options (web/app), identifying needed improvements for CX and in support workflows.
  • Analyze VoC data and other unstructured feedback (e.g. agent focus groups, complaints) to identify trends, areas of opportunity and root causes of issues.
  • Develop CX roadmap, including e2e listening posts and new feedback forums/measurement tooling along with AI capabilities.
  • Lead the implementation of systems, processes, service standards and change management efforts across all initiatives recommended and prioritized for deployment that support the CX vision.
  • Act as the champion for the customer perspective within the organization, fostering a customer-centric culture while liaising across Ops, Product, Eng & GTM to implement product, technology and support solutions to priority customer pain points.
  • Partner and lead relationships with key external agencies in partners in support of the CX strategy.
  • Track and report on key performance indicators related to customer loyalty and satisfaction, linking them to business outcomes.
  • Support the development of a CCaaS strategy, solidifying our value proposition for customer service functions for clients.
  • Translate findings, recommendations and progress to senior leadership.
  • Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities .

Who You Are
  • Bachelor degree or equivalent education
  • 5+ years of experience in a dedicated CX function within a fast-paced, service-oriented environment
  • Deeply rooted in customer centricity, with understanding of and empathy for customer needs and perspectives
  • Strong understanding of customer experience frameworks, including journey mapping, service blueprinting, and design thinking
  • Knowledge of CX metrics and VoC methodologies (e.g., NPS, CSAT, CES, FCR) and how they inform strategy
  • Ability to balance strategic thinking with hands on execution in a fast-paced environment
  • Strong analytically with the ability to structure complex problems and enable data-driven decisions
  • Strong communication, collaboration and influence skills with internal and external cross-functional stakeholders
  • Capable of operating autonomously and without an existing playbooks
  • Detail-oriented, organized, and adept at managing competing priorities

Nice-To-Haves
  • 3+ years in fintech, banking, payments or financial services operations
  • Experience managing or coordinating with BPO partners and various geographical sites
  • Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, Zendesk, Qualtrics, Medalia, etc.)
  • Proven success in integrating AI solutions into customer operations from generative AI tooling to agentic implementations

Your Manager
  • Katie Clark, Head of Partner Operations & Experience Transformation

Recruiter For This Role
  • Agata Wojciechowska

Typical Process
  • Application Submission
  • Recruiter phone call
  • Hiring manager video call
  • Virtual "Onsite" consisting of 4-5, 45 min calls
  • Offer!

At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don't hesitate to apply - we'd love to hear from you.
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
  • National: A baseline tier that applies to most of the geographic territory of the United States.
  • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
  • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
  • National: $123,000-$153,800
  • Premium: $133,100-$166,400
  • Premium Plus: $144,700-$180,900
Along with monetary compensation, Marqeta offers
  • Multiple health insurance options
  • Flexible vacation time
  • Retirement savings program with company contribution
  • Equity in a publicly-traded company
  • Monthly stipend to support our remote work model
  • Annual "development dollars" to support our people growth and development
  • Family-forming benefits and up to 20 weeks of Parental Leave

Apply