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Customer Experience Program Manager Jobs in Missouri

St. Louis Hyundai

Customer Experience Specialist

Hazelwood, MO · On-site

$16.50 - $20.50/hr

Reviews Survey feedback with Manager * Follow up with guest on uncomplete surveys to build survey ... CDK experience preferred * Excellent oral communication skills. * Ability to communicate customers ...

Mid Rivers Kia

Customer Experience Specialist

Saint Peters, MO · On-site

$17 - $21.25/hr

Located at Mid Rivers KIA , the Customer Experience Specialist is responsible for assisting the ... Reviews Survey feedback with Manager * Follow up with guest on uncomplete surveys to build survey ...

CTI

Customer Experience Associate

Maryland Heights, MO · On-site

$45K - $55K/yr

Our Customer Experience Associates are sharp, friendly administrative professionals who work ... A graduated PTO program, all major holidays off, as well as three "floating" holidays (available ...

CTI

Customer Experience Associate

Saint Louis, MO · On-site

$45K - $55K/yr

Our Customer Experience Associates are sharp, friendly administrative professionals who work ... A graduated PTO program, all major holidays off, as well as three "floating" holidays (available ...

CTI

Customer Experience Associate

MO · On-site

$45K - $55K/yr

Our Customer Experience Associates are sharp, friendly administrative professionals who work ... A graduated PTO program, all major holidays off, as well as three "floating" holidays (available ...

Revolutional, LLC

Program Manager

Kansas City, MO · On-site

$165/hr

Program Manager - Security Operations Location: Washington, DC, Ft. Collins, CO, or Kansas City, MO ... Proven experience serving as the primary customer interface on complex federal contracts Technical ...

Cherokee Federal

Program Manager

Lees Summit, MO · On-site

Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and ... Program Manager Responsibilities Include: * This position requires extensive analytical ability to ...

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Customer Experience Program Manager information

See Missouri salary details

$8

$50

$79

How much do customer experience program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience program manager in Missouri is $50.73, according to ZipRecruiter salary data. Most workers in this role earn between $33.85 and $65.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Missouri? For Customer Experience Program Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Missouri look for? The top searched job categories for Customer Experience Program Manager jobs in Missouri are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $105,512 per year, or $50.7 per hour.

Customer Experience Specialist

Mid Rivers Kia

Saint Peters, MO • On-site

$17 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

The Ed Napleton Automotive Group is looking for our next Customer Experience Specialist. This is an exciting opportunity in a growing, fast-paced industry.
Located at Mid Rivers KIA, the Customer Experience Specialist isresponsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.
Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
  • Competitive pay ranges! Based on Experience
  • Family Owned and Operated - 90+ years in business!
  • Medical, Dental, Vision Insurance, 401k
  • Paid Vacation and Sick Time
  • Paid Training
  • Discounts on products, services, and vehicles
  • Fantastic Growth Opportunities

Job Responsibilities:
  • Download and create reports from manufacturer surveys
  • Reviews Survey feedback with Manager
  • Follow up with guest on uncomplete surveys to build survey response
  • Follow up with guest in partnership with Service Manager to address and resolve any concerns

Job Requirements:
  • High school diploma or equivalent
  • 2+ years of Automotive Dealership experience
  • CDK experience preferred
  • Excellent oral communication skills.
  • Ability to communicate customers' interests needs and requests to management and sales personnel.
  • Willingness to undergo a background check in accordance with local law/regulations
  • 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

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