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Customer Experience Program Manager Jobs in Missouri

Alps Pharmacy

Customer Experience Specialist

Nixa, MO · On-site

$15.75 - $19.75/hr

Manages routine client support activities and resolution of routine to complex client issues and ... Establishes a customer experience training program for onboarding new hires * Provides support to ...

Alps Pharmacy

Customer Experience Specialist

Nixa, MO · On-site

$15.75 - $19.75/hr

Manages routine client support activities and resolution of routine to complex client issues and ... Establishes a customer experience training program for onboarding new hires * Provides support to ...

Alps Pharmacy

CUSTOMER EXPERIENCE SPECIALIST

Nixa, MO · On-site

$15.75 - $19.75/hr

Manages routine client support activities and resolution of routine to complex client issues and ... Establishes a customer experience training program for onboarding new hires * Provides support to ...

Tesla

Customer Experience Specialist

Kansas City, MO · On-site

$17.25 - $21.75/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Tesla Babies program * Back-up childcare and parenting support resources * Pet Insurance

St. Louis Hyundai

Customer Experience Specialist

Hazelwood, MO · On-site

$16.50 - $20.50/hr

Reviews Survey feedback with Manager * Follow up with guest on uncomplete surveys to build survey ... CDK experience preferred * Excellent oral communication skills. * Ability to communicate customers ...

St. Louis Hyundai

Customer Experience Specialist

Hazelwood, MO · On-site

$16.50 - $20.50/hr

Reviews Survey feedback with Manager * Follow up with guest on uncomplete surveys to build survey ... CDK experience preferred * Excellent oral communication skills. * Ability to communicate customers ...

Mid Rivers Kia

Customer Experience Specialist

Saint Peters, MO · On-site

$17 - $21.25/hr

Located at Mid Rivers KIA , the Customer Experience Specialist is responsible for assisting the ... Reviews Survey feedback with Manager * Follow up with guest on uncomplete surveys to build survey ...

St. Louis Hyundai

Customer Experience Specialist

Hazelwood, MO · On-site

$16.50 - $20.50/hr

Reviews Survey feedback with Manager * Follow up with guest on uncomplete surveys to build survey ... CDK experience preferred * Excellent oral communication skills. * Ability to communicate customers ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Missouri

Customer Experience Program Manager information

See Missouri salary details

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$79

How much do customer experience program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience program manager in Missouri is $50.73, according to ZipRecruiter salary data. Most workers in this role earn between $33.85 and $65.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Missouri? For Customer Experience Program Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Missouri look for? The top searched job categories for Customer Experience Program Manager jobs in Missouri are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $105,512 per year, or $50.7 per hour.

Customer Experience Specialist

Alps Pharmacy

Nixa, MO • On-site

$15.75 - $19.75/hr

Other

Posted 27 days ago

Job description

The Customer Experience Specialist is a key member of the Customer Experience (CX) & Sales team within the Alps Pharmacy organization. They will have an integral role in providing advanced support for inquiries that cannot be solved by level one and two support tiers. This individual will be a core contributor within the customer experience team and will collaborate cross-functionally to ensure issues are surfaced, triaged and tracked until a resolution is achieved. Clients may consist of Residential Care, Assisted Living, Hospice or similar type of long term care facilities. This is a safety sensitive position.
Qualifications

  • Registered Pharmacy Technician in Missouri, Certified Pharmacy Technician preferred
  • 5+ years of pharmacy experience, preferably in high volume environment such as long term care pharmacy operations, retail, mail order, and/or hospital
  • 3+ years customer service experience
  • Education: High School Diploma or G.E.D required
  • Excellent computer skills, including pharmacy operations system (Framework experience preferred)
  • Strong (verbal and written) communication skills with an ability to build relationships
  • Must have customer service attitude and a professional demeanor
  • Ability to problem solve and make decisions in fast-paced environment
  • Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction
  • Work quickly and efficiently to achieve all the daily tasks and at sometimes go above and beyond to support the team
  • Must be accurate and have a great attention to detail
  • Positive attitude and self-motivated
  • High degree of professionalism
  • Solutions focused
  • Flexible schedule required
Responsibilities
  • Builds strong client relationships by consistently delivering client interactions that develop trust and show value
  • Ability to resolve complex issues with professionalism and poise
  • Identifies at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities, update customer on progress
  • Manages routine client support activities and resolution of routine to complex client issues and requests
  • Assesses client needs by partnering with community leadership and present value proposition for new products and services to grow base
  • Works closely with the extended CX team to continuously challenge/define/refine what excellence means and continuously deliver on these goals to achieve the highest levels of customer satisfaction and support.
  • Manages community expectations of contractual agreements
  • Assists on all contract renewals within assigned book of business
  • Responsible for activities associated in on-boarding new facilities
  • Establishes a customer experience training program for onboarding new hires
  • Provides support to tier I and tier II customer experience team
  • Operates with strong business acumen and industry knowledge, remaining conscious of industry trends, and be recognized as a local expert in the Senior Living space
  • Must know HIPAA laws in regard to the privacy, confidentially, and security of patient information.
  • Assists the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medication and supplies
  • Other essential functions and duties may be assigned as needed
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee is regularly required to stand, walk, sit, talk and hear
  • The employee is required to use hands to operate vehicles and office equipment
  • The employee must occasionally lift and/or move up to 80 pounds
  • Crouching, bending body downward and forward by bending legs and spine
  • Kneeling, bending legs at knees to come to rest on knee(s)
  • Specific vision requirements for this job include: close, distance and peripheral vision, and the ability to adjust focus
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care.

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