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Customer Experience Program Manager Jobs in Minnesota

MultiSource Mfg

Program Manager

Anoka, MN · On-site

$85K - $95K/yr

The Production Program Manager serves as the operational leader responsible for driving execution ... customer satisfaction. * Experience leading teams through production ramp-up, tooling readiness ...

MultiSource Mfg

Program Manager

Anoka, MN · On-site

$85K - $95K/yr

The Production Program Manager serves as the operational leader responsible for driving execution ... customer satisfaction. * Experience leading teams through production ramp-up, tooling readiness ...

Thomson Reuters

Program Manager

Eagan, MN · On-site

We are seeking a highly organized and experienced Project and Program Manager to lead both ... Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and ...

THOMSON REUTERS

Program Manager

Eagan, MN · Hybrid

We are seeking a highly organized and experienced Project and Program Manager to lead both ... Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and ...

Bold Orange Company, LLC

Program Manager

Minneapolis, MN · On-site +1

Bold Orange (BOCO) is a customer experience company. We believe authentic human connections are the ... The Program Manager is a senior leadership role within the Project Management department primarily ...

Life Fitness

Program Manager

Ramsey, MN · On-site

... customers. The successful candidate should have experience leading electrical, mechanical, and ... Manage all program phases from inception through completion and monitor work in progress to support ...

Life Fitness

Program Manager

Ramsey, MN · On-site

... customers. The successful candidate should have experience leading electrical, mechanical, and ... Manage all program phases from inception through completion and monitor work in progress to support ...

CPC MANAGEMENT LLC

Program Manager

Minnetonka, MN · On-site

$130K - $150K/yr

... external customers. In this role, you will oversee and coordinate the organization's programs ... Experience with Agile, SCRUM and other Software Development Processes * Experience with ...

Venture Hire Group LLC

Program Manager

Rochester, MN

$110/hr

... with our customers. You will be responsible for defining and tracking project milestones ... Experience: 5+ years of experience in program or senior project management, specifically within a ...

North Wind

Program Manager

Saint Paul, MN · On-site

$100K - $180K/yr

Serve as the communication focal point for external customers, internal teams, management ... Minimum of 10 years of relevant experience as Program Manager, or similar role * Excellent ...

Trafera LLC

Manager of Customer Experience

Saint Paul, MN · On-site

$95K - $120K/yr

The Manager of Customer Experience manages the Customer Experience team, driving customer satisfaction, operational performance, and cross-functional collaboration. This role is accountable for ...

Forgent

Program Manager

Osseo, MN · On-site

$157K - $174K/yr

Program Manager | Electrical Power Distribution - Results-driven Program Manager with deep industry ... Experience focusing on single customer account Skills and Competencies: * Project Management ...

States Manufacturing LLC

Program Manager

Osseo, MN

$157K - $174K/yr

Description Program Manager | Electrical Power Distribution - Results-driven Program Manager with ... Experience focusing on single customer account Skills and Competencies: * Project Management ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Minnesota

Customer Experience Program Manager information

See Minnesota salary details

$8

$52

$83

How much do customer experience program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience program manager in Minnesota is $52.97, according to ZipRecruiter salary data. Most workers in this role earn between $35.34 and $68.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Minnesota? For Customer Experience Program Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Minnesota look for? The top searched job categories for Customer Experience Program Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Experience Program Manager jobs? Cities in Minnesota with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $110,170 per year, or $53 per hour.

Program Manager

MultiSource Mfg

Anoka, MN • On-site

$85K - $95K/yr

Full-time

Re-posted 11 days ago

Job description

The Production Program Manager serves as the operational leader responsible for driving execution, schedule performance, and delivery for key customer programs. This role bridges production control, scheduling, new product introduction, and program management — ensuring customer needs are met through effective coordination of planning, manufacturing, quality, and supply chain teams.
The Production Program Manager owns program performance across quality, on-time delivery, cost, and responsiveness, while continuously improving production efficiency, launch readiness, and communication across the business.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Lead daily and weekly coordination between production, planning, supply chain, and quality to ensure customer schedules are met and risks are proactively managed.
  • Monitor and manage program performance against key metrics including on-time delivery, schedule adherence, WIP flow, and quality results.
  • Serve as the primary operational point of contact for assigned customer programs — translating customer demand and forecasts into executable production plans.
  • Lead and coordinate New Product Introduction (NPI) projects from prototype through production release, ensuring readiness across materials, process documentation, tooling, and quality validation.
  • Develop and manage NPI project schedules, milestones, and deliverables, facilitating cross-functional alignment to meet launch dates and ramp-up objectives.
  • Partner with engineering and manufacturing to ensure smooth handoff from development to production and timely resolution of design or manufacturability issues.
  • Drive proactive communication on delivery risk, recovery plans, and production status to both internal teams and customers.
  • Work closely with planners and site leadership to balance capacity, prioritize builds, and resolve material or process constraints.
  • Coordinate and lead program and production reviews to ensure alignment on schedule, quality, and improvement actions.
  • Identify and implement opportunities for process improvement, lead time reduction, and throughput optimization within assigned programs.
  • Maintain and communicate clear program metrics, dashboards, and status updates to internal and external stakeholders.
  • Provide leadership, mentoring, and guidance across production and customer teams to build a culture of accountability and operational excellence.

QUALIFICATIONS
EDUCATION/CERTIFICATION:
Bachelor’s degree in operations management, business, engineering, or related field — or equivalent combination of education and experience.

REQUIRED KNOWLEDGE:

  • Strong understanding of manufacturing operations, production planning, and scheduling systems (ERP/MRP).
  • Familiarity with precision machining, assembly, or other contract manufacturing processes.
  • Knowledge of new product introduction (NPI) and product lifecycle management (PLM) processes, including prototype builds, process qualification, and transition to production.
  • Proven ability to drive results through cross-functional coordination and disciplined program execution.

EXPERIENCE REQUIRED:

  • 3–5 years of experience in manufacturing program management, production control, or operations leadership within a contract manufacturing or industrial environment.
  • Demonstrated success managing NPI or engineering change projects, improving delivery performance, and enhancing customer satisfaction.
  • Experience leading teams through production ramp-up, tooling readiness, and process validation phases.

SKILLS ABILITIES: Ability to communicate effectively, both verbally and in writing, with a wide variety of customers, prospects, Company personnel, independent representatives, and others at all levels.

OTHER REQUIREMENTS:

PHYSICAL STRENGTH: Mobility within the work facility. Communicating with others both verbally and written.

LANGUAGE ABILITY: Professional communication, both written and verbal, in English.