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Customer Experience Program Manager Jobs in Rosemount, MN

Celestica

Customer Program Manager

Maple Grove, MN · On-site

$96K - $125K/yr

With guidance from more experienced team members, manages current and planned programs to achieve planned revenue. * Communicates frequently with customers to help ensure satisfaction with the ...

UNRL

Customer Experience Manager

Saint Paul, MN · On-site

Develop and implement a training program to ensure all customer service reps maintain a consistent ... management experience. Tech-savvy and systems-focused, with experience in CRM tools, help desk ...

UNRL

Customer Experience Manager

Saint Paul, MN · On-site

$80K - $95K/yr

The UNRL Customer Experience Manager will lead our Customer Service Department to drive that ... Develop and implement a training program to ensure all customer service reps maintain a consistent ...

Konik

Program Manager

Saint Paul, MN · Hybrid

$45 - $55/hr

This role serves as the primary customer interface and is responsible for cost, schedule, and ... Experience managing U.S. Department of Defense or other federal government contracts and programs.

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Rosemount, MN

Customer Experience Program Manager information

See Rosemount, MN salary details

$9

$55

$87

How much do customer experience program manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer experience program manager in Rosemount, MN is $55.29, according to ZipRecruiter salary data. Most workers in this role earn between $36.88 and $71.01 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What job categories do people searching Customer Experience Program Manager jobs in Rosemount, MN look for?

The top searched job categories for Customer Experience Program Manager jobs in Rosemount, MN are:

What cities near Rosemount, MN are hiring for Customer Experience Program Manager jobs?

Cities near Rosemount, MN with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Rosemount, MN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $115,004 per year, or $55.3 per hour.

Program Manager

Resource Consultings Services Inc.

Saint Paul, MN • On-site

Contractor

Re-posted 14 days ago

Job description

Role: Program Manager 

Duration: 6 Months Contract

Location: Saint Paul, MN 55101 – Hybrid (1 day a week)

Local candidates are highly desired and will be given first preference

Prior state experience is desired

Job description:

  • Develop comprehensive program, portfolio, and project plans using Waterfall, Agile, and Hybrid delivery methodologies. 
  • Define scope, goals, deliverables, and timelines. 
  • Apply extensive vendor management experience to ensure delivery of contractual scope within agreed upon constraints.
  • Leverage experience to actively manage testing activities and resources to ensure unit, performance, functionality, and user testing objectives are met.
  • Utilize departmental tools for program and project management, tracking, and reporting. 

Minimum Qualifications

  • High school diploma or GED AND nine (9) years of experience managing multiple IT and business projects
    • Note: Highest completed degree in the following majors: Computer Science, Business Management, or Project Management will count towards the minimum nine (9) years of required work experience.
      • Associates degree counts as two years of experience
      • Bachelor's degree or higher counts as four years of experience
  • Two (2) or more years in a lead role that required collaboration across multiple divisions with stakeholders from varying organizational levels.
  • Active PMP or PgMP Certification
  • Active CSM or SAFe Certification
  • 2 years’ experience with MS Project
  • 1 years’ experience with Azure Dev Ops or Jira

Desired Skills

  • Experience program managing large, complex SaaS vendor implementations
  • Experience program managing transit initiatives
  • Exceptional soft skills and emotional intelligence to navigate at multiple levels across the organization
  • Strong communication and collaboration skills
  • Proven track record of delivering large initiatives within challenging constraints
  • Experience with PPM Tools