Customer Experience Program Manager Jobs in Rosemount, MN

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE's power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

WHY BE A PART OF ADVANCED ENERGY?

Some people say it's like working in the best of two worlds. We operate like an agile, growing, small company - you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we're a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy - powering the future, together.

POSITION SUMMARY:         

The Program Manager ensures on-time delivery of products to finished goods as scheduled by Advanced Energy's committed shipment date, improves Advanced Energy's ability to meet customer delivery requirements by understanding Hyperscale Power capacity, identifying constraints, risks, and actively reducing lead times (availability), and minimizes Advanced Energy's investment in raw and finished material inventory where appropriate.

RESPONSIBILITIES:

• Leads a cross-functional project team through all phases of New Product Development of Hyperscale Power
• Supports Marketing and Design Engineering in preparing RFQ (Request for Quote) or program development proposals
• Plans and manages New Product development Schedules and resource plans to deliver products ON TIME and within budget
• Manages projects according to Product Development Process (PDP) and ensure that any scope changes or changes to the financial targets are raised with recommendations for the appropriate action
• Is accountable for project KPI's: schedule, product and project cost targets, quality, compliance, and customer Satisfaction
• Provides overall direction and ownership to programs, including Risk Mitigation Plans, escalations, and issue resolution
• Acts as a primary point of contact working with customer Project and Design representatives
• Works with manufacturing and procurement teams to ensure material and factory build readiness
• Coordinates with Design and Manufacturing Engineering to ensure DFM, manufacturing cycle-time and quality targets are met
• Ensures a smooth Mass Production product launch
• Prepares reports and updates for presentation to customers, senior management, and internal stakeholders
• Understand the system design to support managing a project and leading the way through problems
• Is responsible for documenting all aspects of the project development and ensuring that data is captured and used as lessons learned to drive continuous improvement                                                                                                                                                                                                                                              

WORK ENVIRONMENT:

• Location: Eden Prairie, MN
• Environment: Onsite, office environment

QUALIFICATIONS:

Essential:

• Product development management experience 
• Strong analytical and problem-solving tools
• Good interpersonal skills.
• Capable of team building (external & internal) to drive cross-functional collaboration
• Ability and desire to meet project, tasks and/or assignment deadlines
• Assertive, Analytical, with strong communication, presentation and organizational skills
• Can work under minimal supervision

Desirable:

• Experience with PCBA design and/or manufacturing - preferred
• Familiarity with Agile or Scrum processes - preferred
• PMI or PMP - preferred

EXPERIENCE:

• Experience as Program Manager or with a proven track-record of project management

EDUCATION:

• Bachelor's degree in Engineering or Computer Science

COMPENSATION:                            

As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting.  Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location.  The range of starting pay for this role is $130,000 to $170,000 per year.   

BENEFITS:

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce.Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and discounted Employee Stock Purchase Plan.

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:

• Medical - multiple medical plans are available to choose from
• Short and long-term disability and life insurance
• Health savings and flexible spending accounts
• Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
• 8 hours of paid volunteer time off
• 8 weeks of paid parental leave for both Moms and Dads
• Company matched 401(k)
• Tuition reimbursement
• Expanded mental health coverage and employee assistance programs 
• Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities. 

Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to