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Customer Experience Program Manager Jobs in Rosemount, MN

Power/mation

Customer Experience Specialist

Saint Paul, MN · On-site

$18 - $22.50/hr

You'll manage customer accounts with autonomy, owning issues from start to resolution. Problem ... experience to solve standard customer and business challenges Maintain familiarity with key ...

Thomson Reuters

Program Manager

Eagan, MN · On-site

We are seeking a highly organized and experienced Project and Program Manager to lead both ... Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and ...

THOMSON REUTERS

Program Manager

Eagan, MN · Hybrid

We are seeking a highly organized and experienced Project and Program Manager to lead both ... Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and ...

Bold Orange Company, LLC

Program Manager

Minneapolis, MN · On-site +1

Bold Orange (BOCO) is a customer experience company. We believe authentic human connections are the ... The Program Manager is a senior leadership role within the Project Management department primarily ...

Bold Orange Company, LLC

Program Manager

Minneapolis, MN · Remote

$105K - $130K/yr

Bold Orange (BOCO) is a customer experience company. We believe authentic human connections are the ... The Program Manager is a senior leadership role within the Project Management department primarily ...

CPC MANAGEMENT LLC

Program Manager

Minnetonka, MN · On-site

$130K - $150K/yr

... external customers. In this role, you will oversee and coordinate the organization's programs ... Experience with Agile, SCRUM and other Software Development Processes * Experience with ...

North Wind

Program Manager

Saint Paul, MN · On-site

$100K - $180K/yr

Serve as the communication focal point for external customers, internal teams, management ... Minimum of 10 years of relevant experience as Program Manager, or similar role * Excellent ...

Trafera LLC

Manager of Customer Experience

Saint Paul, MN · On-site

$95K - $120K/yr

The Manager of Customer Experience manages the Customer Experience team, driving customer satisfaction, operational performance, and cross-functional collaboration. This role is accountable for ...

Forgent

Program Manager

Osseo, MN · On-site

$157K - $174K/yr

Program Manager | Electrical Power Distribution - Results-driven Program Manager with deep industry ... Experience focusing on single customer account Skills and Competencies: * Project Management ...

States Manufacturing LLC

Program Manager

Osseo, MN

$157K - $174K/yr

Description Program Manager | Electrical Power Distribution - Results-driven Program Manager with ... Experience focusing on single customer account Skills and Competencies: * Project Management ...

MGM Transformers

Program Manager

Osseo, MN · On-site

$157K - $174K/yr

Program Manager Electrical Power Distribution - Results-driven Program Manager with deep industry ... Experience focusing on single customer account Skills and Competencies: * Project Management ...

Wings Credit Union

Program Manager

Saint Paul, MN

Experience with Organization Change Management best practice. * Knowledge of the financial services ... Very strong customer focus and relationship skills, including the ability to work with all levels ...

New

Resolution Medical

Program Manager

Fridley, MN · On-site

$115K - $155K/yr

Demonstrate a functional acumen to support how solutions will address customer goals while ... Minimum of 10 years Project Management experience within a Regulated Industry such as ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Rosemount, MN

Customer Experience Program Manager information

See Rosemount, MN salary details

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$55

$87

How much do customer experience program manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer experience program manager in Rosemount, MN is $55.29, according to ZipRecruiter salary data. Most workers in this role earn between $36.88 and $71.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Rosemount, MN look for? The top searched job categories for Customer Experience Program Manager jobs in Rosemount, MN are:
What cities near Rosemount, MN are hiring for Customer Experience Program Manager jobs? Cities near Rosemount, MN with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Rosemount, MN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $115,004 per year, or $55.3 per hour.

Customer Experience Specialist

Power/mation

Saint Paul, MN • On-site

$25 - $29/hr

Full-time

Posted 15 days ago

Job description

Power/mation has an immediate opening for a full-time Customer Experience Specialist to join our team in either Saint Paul, Minnesota or Pewaukee, Wisconsin.
This is a mid-level position designed for professionals who are ready to take greater ownership of customer accounts, resolve moderately complex issues, and serve as a trusted partner to both customers and our Outside Sales team. You'll use your judgment, technical knowledge, and follow-through to ensure customers receive consistent, high-quality support while helping drive long-term business value.
About the Role
As a Customer Experience Specialist, you'll go beyond transactional service. You'll build relationships, anticipate customer needs, and confidently manage issues that don't always have a predefined answer. You'll collaborate across departments, support sales efforts, and contribute to a positive, solutions-focused customer experience. We're seeking a customer-focused professional who is confident, adaptable, and comfortable working in a fast-paced environment.
What You'll Experience
  • Meaningful Ownership: You'll manage customer accounts with autonomy, owning issues from start to resolution.
  • Problem Solving with Impact: Apply product, pricing, and order knowledge to resolve real-world customer challenges.
  • Customer Partnership: Build trusted relationships with customers by providing proactive communication and dependable follow-through.
  • Sales Collaboration: Partner closely with Outside Sales partners to support quoting, pricing, and account activity.

What You'll Do
  • Ensure customers receive accurate, timely, and reliable service
  • Build standard quotes with guidance from with Sales Representatives
  • Provide proactive communication and relationship management for assigned accounts
  • Take ownership of difficult situations and ensure concerns are fully resolved
  • Apply technical experience to solve standard customer and business challenges
  • Maintain familiarity with key suppliers and common substitute products
  • Independently resolve most order, pricing, and delivery issues; escalate exceptions when needed
  • Collaborate across departments to resolve pricing, fulfillment, and application-related issues
  • Identify upsell or margin-maximization opportunities to create customer and business value
  • Communicate professionally and confidently with customers by phone and email
  • Provide informal mentorship to other Customer Experience team members

You'll be Successful if you Bring
  • Working knowledge of core product lines and common applications
  • The ability to independently resolve most customer, pricing, and delivery issues
  • Experience using ERP systems for quoting, pricing, order management, and account data maintenance
  • The ability to build trusted relationships with customers and Outside Sales partners
  • Comfort handling ambiguity, competing priorities, and high-pressure situations
  • Strong problem-solving and decision-making skills with appropriate use of escalation
  • A desire to positively impact team effectiveness through mentorship and collaboration
  • The ability to independently adapt to new products and technologies
  • A collaborative mindset and desire to positively influence team effectiveness

Qualifications
  • 2-5+ years of B2B customer service or inside sales experience
  • High school diploma or equivalent
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Experience with CRM or ERP systems
  • Experience with Epicor Prophet 21 (preferred)
  • Experience using AI-enabled tools such as Copilot (preferred)
  • Technical knowledge related to core product lines and applications (preferred)

Why Join Us?
You'll be part of a collaborative, customer-first team where your expertise and initiative matter. We offer an environment that values ownership, continuous improvement, and strong relationships - with opportunities to grow both professionally and personally.
About Power/mation
With a rich history dating back to 1961, Power/mation is at the forefront of the automation industry. We partner with customers across Minnesota, Wisconsin, Illinois, Iowa, Nebraska, and the Dakotas with innovative solutions in motion control, logic control, robotics, pneumatics, software, sensors, vision, machine safety, power transmission, control panel components, and services. Visit our website at www.powermation.com to learn more about our history and future.

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