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Customer Experience Operations Manager Jobs in Elgin, IL

Salt

Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

Own the complete after-sales service experience, ensuring customers achieve maximum system ... Manage customer escalations and proactively resolve complex operational and technical challenges.

Dextermag

Customer Experience Manager

Elk Grove Village, IL · On-site

$120 - $140/hr

Position Summary The Customer Experience Manager is responsible for designing, implementing, and ... Develop and deliver operational reports and insights to leadership; oversee root cause analysis and ...

Hillyard Inc

OPERATIONS MANAGER

Chicago, IL

We are committed to providing our customers with top-of-the-line products and exceptional customer service. We are seeking an experienced Operations Manager to join our dynamic team at SIKKY ...

Five Below

Customer Experience Manager

Naperville, IL · On-site

$18/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Naperville, IL · On-site

$18/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

City Wide Jani, Inc.

Operations Manager

Chicago, IL · On-site

$65K - $75K/yr

City Wide Jani, Inc. is seeking an experienced Operations Manager to oversee service delivery ... strong customer relationships and resolve concerns quickly Ensure OSHA, safety, and compliance ...

KITH

Customer Experience Associate

Chicago, IL · On-site

$18 - $20/hr

Kith Customer Experience Associate Location: Chicago store Status: Part-Time Compensation: $18.00 ... of operations. * Partner with Management and Visual teams to maintain a visually appealing sales ...

Kith

Customer Experience Associate

Chicago, IL · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... of operations. * Partner with Management and Visual teams to maintain a visually appealing sales ...

Kith

Customer Experience Associate

Chicago, IL

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... of operations. * Partner with Management and Visual teams to maintain a visually appealing sales ...

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Showing results 1-20

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Elgin, IL

Customer Experience Operations Manager information

See Elgin, IL salary details

$44K

$122.3K

$133.9K

How much do customer experience operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer experience operations manager in Elgin, IL is $122,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Elgin, IL?

For Customer Experience Operations Manager jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Elgin, IL look for?

The top searched job categories for Customer Experience Operations Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Experience Operations Manager jobs?

Cities near Elgin, IL with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $122,257 per year, or $58.8 per hour.

Client Experience Operations Manager

Chicago, IL • On-site, Remote

RxVantage, Inc
IT Services • 1 - 10 employees
Learn more about RxVantage, Incexternal

$5.0K/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

The Client Experience Operations Manager is responsible for designing, administering, and continuously improving the systems that power RxVantage's client-facing experiences. This role will own the operational backbone of Customer Experience by ensuring Salesforce Service Cloud, Zoom Contact Center, and supporting CX tools work together seamlessly to deliver frictionless, intuitive, and highly effective client interactions.
This role sits at the intersection of technology, process, and client experience. The CX Operations Manager will partner closely with Service, Account Management, and key client stakeholders to build scalable workflows that empower teams to resolve issues faster, communicate more clearly, and proactively support clients throughout their lifecycle.
The CX Operations Manager will act as a steward of service excellence-translating business needs and client expectations into well-designed systems that reduce friction, increase transparency, and elevate the overall client experience.
What you'll be doing:
  • Administer and optimize Salesforce Service Cloud, including case management, automation, routing, entitlements, SLAs, and reporting.
  • Own the configuration and ongoing administration of Zoom Contact Center to support voice and digital client interactions.
  • Design and maintain CX workflows that create frictionless, intuitive experiences for clients and internal teams.
  • Partner with Service and Account Management to align systems with real-world service processes and client needs.
  • Implement and support AI-driven service capabilities (e.g., case routing, agent assistance, automation, knowledge recommendations) to improve efficiency and client outcomes.
  • Ensure accurate capture and reporting of service and interaction data to support performance management and continuous improvement.
  • Identify and eliminate friction points across client-facing workflows, proactively recommending system and process improvements.
  • Support the rollout of new service tools, features, and integrations across the CX tech stack.
  • Partner with Revenue Operations and Data teams to align service metrics with broader GTM reporting and insights.
  • Document CX processes, system configurations, and best practices to support scale and consistency.
  • Serve as a trusted operational partner to key client-facing teams and strategic accounts.

The ideal candidate:
Technical Skills Required
  • Salesforce Service Cloud Administrator experience, including case management, automation, reporting, and user configuration.
  • Salesforce Service Cloud Consultant or Administrator Certification (required).
  • Hands-on experience administering Zoom Contact Center or similar CCaaS platforms.
  • Strong understanding of service data models, SLAs, entitlements, queues, and routing logic.
  • Working knowledge of AI applications in service environments, including workflow automation, agent assistance, intelligent routing, and self-service capabilities.
  • Experience integrating and managing tools that support client-facing interactions (CRM, contact center, knowledge base, reporting tools).

Non Technical Skills Required
  • Strong partnership mindset with the ability to collaborate deeply with Service, Account Management, and cross-functional teams.
  • Customer-first orientation with a passion for creating frictionless, helpful, and human client experiences.
  • Ability to translate service strategy and client needs into scalable systems and workflows.
  • Proactive approach to identifying experience gaps and operational inefficiencies before they impact clients.
  • Detail-oriented and process-driven, with strong documentation and change management discipline.
  • Ability to manage multiple priorities and complex initiatives across teams.
  • Clear communicator who can explain technical concepts in simple, user-centered terms.

Benefits:
  • Competitive Salary
  • 100% Company-Paid Premiums for Employee's Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA
  • Short-term and Long-term Disability
  • Life Insurance
  • 401k Matching
  • Work from Anywhere within the US
  • Flexible PTO
  • Paid Parental Leave
  • Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid "Ease-Back" return to work transition period
  • Starter+ Membership to Wellhub (access to over 5k gyms and studios)
  • Charitable donation matching

Location:
Our "Work from Anywhere" (within the United States) philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country's top talent and allow them to create an environment where they can do their best work. PLEASE NOTE: Our "work from anywhere" only applies to the continental U.S. where our open roles are posted.
About Our Organization:
At RxVantage, we're a small company with a big mission: to connect healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care. We've built a software platform that's changing the way providers learn about the latest medical advancements and technologies. Every year, our platform powers over 1 million educational exchanges between medical practices and life science companies, making it easier for them to stay informed and provide better care.
We have a proven product, a strong mission, and a passionate team. Now, we're looking for talented people to help us grow even more. If you're driven, eager to make an impact, and ready to be part of something meaningful, we want to hear from you!
RxVantage is an equal opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.

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