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Customer Experience Operations Manager Jobs in Addison, IL

Brilliant Earth

Customer Experience Manager

Chicago, IL · On-site

$70K - $90K/yr

Customer Experience Manager - Chicago, IL We are seeking a motivated and dynamic Customer ... Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule ...

Brilliant Earth

Customer Experience Manager

Chicago, IL · On-site

$70K - $90K/yr

Customer Experience Manager - Chicago, IL We are seeking a motivated and dynamic Customer ... Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule ...

Brilliant Earth

Customer Experience Manager

Chicago, IL · On-site

$70K - $90K/yr

Customer Experience Manager - Chicago, IL We are seeking a motivated and dynamic Customer ... Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule ...

circa

Customer Experience Manager

Skokie, IL

The Customer Experience Manager is a people-first leader who inspires, develops, and serves their ... This role partners cross-functionally to build operational excellence while championing a culture ...

Visual Comfort & Co.

Customer Experience Manager

Skokie, IL · On-site

$110K - $115K/yr

The Customer Experience Manager is a people-first leader who inspires, develops, and serves their ... This role partners cross-functionally to build operational excellence while championing a culture ...

Michaels Stores

customer experience manager

Geneva, IL · On-site

$16 - $22.20/hr

Store - CHI-GENEVA, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

Lumi Nails and MedSpa

Operations Manager

Chicago, IL

$65K - $78K/yr

We are looking for an experienced Operations Manager to run the day-to-day business and help build Lumi into Chicago's premier destination for beauty and wellness. The Role As Operations Manager, you ...

Kith

Customer Experience Supervisor

Chicago, IL · On-site

$28/hr

Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling ...

Lumi Nails and MedSpa

Operations Manager

Chicago, IL

$65K - $78K/yr

We are looking for an experienced Operations Manager to run the day-to-day business and help build Lumi into Chicago's premier destination for beauty and wellness. The Role As Operations Manager, you ...

Lumi Nails and MedSpa

Operations Manager

Chicago, IL · On-site

$65K - $78K/yr

We are looking for an experienced Operations Manager to run the day-to-day business and help build Lumi into Chicago's premier destination for beauty and wellness. The Role As Operations Manager, you ...

Kith

Customer Experience Supervisor

Chicago, IL · On-site

$28/hr

Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling ...

Kith

Customer Experience Associate

Chicago, IL

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... of operations. * Partner with Management and Visual teams to maintain a visually appealing sales ...

Kith

Customer Experience Associate

Chicago, IL · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... of operations. * Partner with Management and Visual teams to maintain a visually appealing sales ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Addison, IL

Customer Experience Operations Manager information

See Addison, IL salary details

$44.6K

$123.9K

$135.8K

How much do customer experience operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer experience operations manager in Addison, IL is $123,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,200.00 and $134,200.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

How much does a customer experience manager earn?

A customer experience operations manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, certifications, and the complexity of customer service operations managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Experience Director or Vice President of Customer Service, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What is a customer experience operations manager?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, implement improvements, and coordinate cross-functional teams to enhance service quality, often using tools like CRM software and data analytics. Strong leadership, communication skills, and understanding of customer service metrics are essential for this role.

What does a customer operations manager do?

A customer experience operations manager oversees the processes and systems that support customer interactions, ensuring efficient service delivery and satisfaction. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance overall customer experience.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Addison, IL? For Customer Experience Operations Manager jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Addison, IL look for? The top searched job categories for Customer Experience Operations Manager jobs in Addison, IL are:
What cities near Addison, IL are hiring for Customer Experience Operations Manager jobs? Cities near Addison, IL with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Addison, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $123,909 per year, or $59.6 per hour.
Global Customer Experience & Vendor Operations Manager

Global Customer Experience & Vendor Operations Manager

Dyson

Chicago, IL • On-site

$100K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

About us
At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long-term connection. Guided by our principles - effortless experiences, global consistency, personalization, and relentless improvement - we ensure every customer's journey with Dyson is exceptional.
About the role
The Delivery Manager - Teleperformance is responsible for overseeing the day-to-day performance of one or more outsourced customer service sites, depending on the market and location. This role plays a critical part in ensuring that Dyson customers receive consistently excellent service with minimal effort, regardless of geography.
Working closely with the respective vendor teams on-site, the Delivery Manager ensures that operational execution is aligned with Dyson's customer experience standards, and that performance is continuously monitored, optimized, and improved.
Key Responsibilities
Operational Oversight
  • Manage daily performance across assigned BPO site(s), ensuring delivery against KPIs and SLAs.
  • Monitor real-time metrics and trends to proactively address issues and optimize service levels.
  • Ensure operational consistency and adherence to Dyson's customer experience expectations.

Vendor Collaboration
  • Work closely with vendor site leadership and frontline teams to drive accountability and shared success.
  • Support the implementation of new processes, tools, and training to improve agent performance and customer outcomes.
  • Facilitate regular site reviews and feedback loops to maintain high standards.

Customer Experience Focus
  • Champion low-effort, high-impact customer interactions across all channels.
  • Identify and escalate systemic issues or opportunities for improvement.
  • Ensure that Dyson's tone of voice and brand values are reflected in every customer interaction.

Insight & Escalation
  • Share operational insights and learnings with Dyson's Process, Training, and QA teams to inform future improvements in service design and training content.
  • Flag localized issues impacting customer experience to relevant market teams, ensuring timely escalation and resolution.

About you
  • Experience managing or supporting outsourced customer service operations, ideally across multiple sites or regions.
  • Strong understanding of contact center metrics and operational levers (e.g., CSAT, AHT, FCR).
  • Proven ability to work collaboratively with external partners and internal stakeholders.
  • Detail-oriented with a proactive approach to problem-solving and performance optimisation.
  • Excellent communication skills and ability to influence at multiple levels.
  • Comfortable working in a fast-paced, dynamic environment with a strong focus on customer outcomes.

Salary Range: $100,000 - $110,000
Benefits
At Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.
Financial benefits:
  • 401K with up to a 4% match
  • Company paid Life Insurance and AD&D
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:
  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
  • Pre-tax Commuter Benefits (applicable areas only)
  • Generous Child Care Leave Program
  • Wellness Program
  • Employee Assistance Program
  • Generous Dyson Product Discounts

Health Benefits
  • Multi-Level Healthcare Coverage Options
  • Vision & Dental Coverage
  • Company paid Short-Term and Long-Term Disability

#LI-Onsite
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

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