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Customer Experience Operations Manager Jobs in Delaware

The Honest Professionals

Operations Manager

Milford, DE · On-site

$25K - $35K/yr

Training & development • Manage daily production including scheduling and distribution of work ... • Experience selling and/or working with customers preferred • Ability to train others • ...

Fish Window Cleaning

Operations Manager

Milford, DE · On-site

$25K - $35K/yr

Training & development • Manage daily production including scheduling and distribution of work ... • Experience selling and/or working with customers preferred • Ability to train others • ...

Ballard Spahr LLP

ARC Operations Manager

Wilmington, DE

$95K - $115K/yr

The primary purpose of the ARC Operations Manager is to support a highly efficient and effective ... Required Experience: The ideal candidate will hold a high school diploma, with a bachelor's degree ...

Amazon

Sr. Operations Manager, ILG1

New Castle, DE · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

cookboardman

Branch Operations Manager

Newark, DE

Champion excellent customer relations across all touchpoints -- internal and external -- and hold ... Demonstrated experience managing teams across multiple functions; supervisory experience required

BWT Logistics, Inc.

Operations Manager 1

New Castle, DE · On-site

$65K - $70K/yr

Our unwavering commitment to excellence, customer satisfaction, and safety has established BWT ... logistics experience, with 2+ years in a leadership role • Strong knowledge of warehouse ...

BWT Logistics, Inc.

Operations Manager 1

New Castle, DE · On-site

$65K - $70K/yr

Our unwavering commitment to excellence, customer satisfaction, and safety has established BWT ... logistics experience, with 2+ years in a leadership role • Strong knowledge of warehouse ...

Walgreens

Pharmacy Operations Manager

Bridgeville, DE · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Hockessin, DE

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Delaware

Customer Experience Operations Manager information

See Delaware salary details

$44.5K

$123.8K

$135.6K

How much do customer experience operations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer experience operations manager in Delaware is $123,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,100.00 and $134,100.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

How much does a customer experience manager earn?

A customer experience operations manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, certifications, and the complexity of customer service operations managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Experience Director or Vice President of Customer Service, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What is a customer experience operations manager?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, implement improvements, and coordinate cross-functional teams to enhance service quality, often using tools like CRM software and data analytics. Strong leadership, communication skills, and understanding of customer service metrics are essential for this role.

What does a customer operations manager do?

A customer experience operations manager oversees the processes and systems that support customer interactions, ensuring efficient service delivery and satisfaction. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance overall customer experience.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Delaware? For Customer Experience Operations Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Delaware look for? The top searched job categories for Customer Experience Operations Manager jobs in Delaware are:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Delaware as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,784 per year, or $59.5 per hour.

Operations Manager

The Honest Professionals

Milford, DE • On-site

$25K - $35K/yr

Full-time

Re-posted 15 days ago

Job description

Benefits:
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Training & development

Job Description:
• Manage daily production including scheduling and distribution of work orders and ensure all work orders are complete each week
• Inventory window cleaning equipment and ensure functionality of equipment
• Manage commercial account work and coordinate with customer contacts
• Manage cleaners including performance reviews, discipline and recognition
• Manage recruitment, hiring and training of window cleaners
• Conduct weekly safety training for window cleaners and document all safety incidents
• Strategically and systematically develop a commercial customer base through direct cold-call sales effort and follow up phone calls
• Weekly, monthly, quarterly, or annual sales goals to meet
• Clean windows as needed
Physical Requirements:
• Able to stand on feet for long periods of time
• Able to lift up to 60 lbs.
• Able to do repetitive motion with hands, wrist and arms
• Able to work with arms above head
• Able to bend and squat to ground level
• Able to work in temperatures ranging from 0 to 110 degrees
• Able to assemble, lift and climb ladders up to 30 feet
Job Requirements:
•  Minimum of 2 years of Window Cleaning Experience
• Excellent organizational skill
• Previous management experience preferred
• Excellent interpersonal skills and ability to motivate others to perform assigned tasks
• Ability to prioritize and assign responsibilities to others
• Good oral and written communication skills
• Team building skills
• Experience selling and/or working with customers preferred
• Ability to train others
• Valid driver’s license
• Reliable transportation
• Liability car insurance
FISH offers:
• On-the-job training
• No nights or weekends
• Competitive salary and bonus opportunities
• Uniforms furnished