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Customer Experience Manager Jobs in Springfield, IL

EDB

Principal Customer Success Manager

Springfield, IL · On-site

Deliver a world-class customer experience as a trusted advisor that achieves success in deployment ... Proactive management of customers to optimize account health, mitigate risk, and reduce churn

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Experience with Adobe Creative Suite or other graphic design software preferred. * Proficiency in ... As a CRM Coordinator, you will play an important role in supporting customer engagement strategies ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Experience with Adobe Creative Suite or other graphic design software preferred. * Proficiency in ... As a CRM Coordinator, you will play an important role in supporting customer engagement strategies ...

iCIMS

Senior Manager, Customer Success

Springfield, IL · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Experience developing leaders, building high-performing teams, and managing organizational change.

New

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, IL

$14.25 - $19.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$15 - $17.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Springfield, IL

Customer Experience Manager information

See Springfield, IL salary details

$24.3K

$57.5K

$100.1K

How much do customer experience manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer experience manager in Springfield, IL is $57,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Springfield, IL?

The most popular types of Customer Experience jobs in Springfield, IL are:

What are popular job titles related to Customer Experience Manager jobs in Springfield, IL?

For Customer Experience Manager jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Springfield, IL look for?

The top searched job categories for Customer Experience Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Customer Experience Manager jobs?

Cities near Springfield, IL with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,483 per year, or $27.6 per hour.

Seasonal Customer Experience Representative - Springfield Airport

Enterprise Holdings

Springfield, IL • On-site

$17/hr

Other

Re-posted 21 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

112th of 175 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The pay for this position starts at $17 / hr
This position is located at Springfield Airport-1115 Capital Airport Drive Springfield, IL 62707
The seasonal window starts May 1, 2026 and cannot exceed 180 days.
Schedule:
  • Friday- Monday: 6:00pm-11:00pm

Responsibilities
We are hiring now for immediate openings. Responsibilities include:
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • This is a seasonal position and you may work up to 180 working days during the defined season

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