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Customer Experience Professional Jobs in Springfield, IL

Suttons

Home Exteriors Sales Professional

Springfield, IL · On-site

$100K - $350K/yr

... A professional appearance, reflecting the quality and integrity of the Sutton's brand ... Work closely with the installation and service teams to ensure a seamless customer experience from ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Experience with Adobe Creative Suite or other graphic design software preferred. * Proficiency in ... Excellent written and verbal communication skills with the ability to interact professionally with ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Experience with Adobe Creative Suite or other graphic design software preferred. * Proficiency in ... Excellent written and verbal communication skills with the ability to interact professionally with ...

SafeStreets

Elite Home Professional

Springfield, IL · On-site

$100K/yr

... experience unmatched in the Smart Security industry. As an EHP, you'll play a pivotal role in what ... By helping customers review their security options on-site and move forward with a custom home ...

DCC Propane, LLC

Customer Care Representative

Springfield, IL

$15.75 - $21.50/hr

Maintain professionalism, integrity, security, image and confidentiality of information and records ... Experience/Education: * High school diploma / GED is required. * Minimum of 3 years of experience ...

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All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Springfield, IL

Customer Experience Professional information

See Springfield, IL salary details

$18.8K

$32.2K

$45.6K

How much do customer experience professional jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer experience professional in Springfield, IL is $32,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $22,800.00 and $38,700.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Customer Experience Professionals typically do not earn $4,000 weekly without specialized skills or extensive experience. High-paying roles that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require strong communication skills, networking, and proven performance rather than formal education.

What's a good job for overthinkers?

A Customer Experience Professional role involves analyzing customer feedback and problem-solving, which can suit overthinkers who enjoy detailed work and critical thinking. Such roles often require strong communication skills and patience, and they may involve using customer relationship management (CRM) tools to track interactions and improve service quality.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

How can I make 2000 a week working from home?

A Customer Experience Professional can earn $2,000 a week by working full-time in customer support, sales, or account management roles that offer competitive pay and performance bonuses. Developing strong communication skills, familiarity with CRM tools, and maintaining high customer satisfaction can help increase earning potential, especially in remote or freelance positions. Consistent work hours and experience are key to reaching this income level.

What are the key skills and qualifications needed to thrive as a Customer Experience Professional, and why are they important?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What does a customer experience professional do?

A customer experience professional focuses on improving how customers interact with a company's products or services by analyzing feedback, developing strategies to enhance satisfaction, and ensuring positive interactions across multiple channels. They often use tools like customer surveys and CRM systems and may require skills in communication, problem-solving, and data analysis.

What are some common challenges a Customer Experience Professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What are Customer Experience Professionals?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.
What are the most commonly searched types of Customer Experience jobs in Springfield, IL? The most popular types of Customer Experience jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Experience Professional jobs? Cities near Springfield, IL with the most Customer Experience Professional job openings:
Customer Experience Professional jobs near you

Seasonal Customer Experience Representative - Springfield Airport

Enterprise Holdings

Springfield, IL • On-site

$17/hr

Other

Re-posted 28 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

111th of 171 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The pay for this position starts at $17 / hr
This position is located at Springfield Airport-1115 Capital Airport Drive Springfield, IL 62707
The seasonal window starts May 1, 2026 and cannot exceed 180 days.
Schedule:
  • Friday- Monday: 6:00pm-11:00pm

Responsibilities
We are hiring now for immediate openings. Responsibilities include:
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • This is a seasonal position and you may work up to 180 working days during the defined season

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