ZipRecruiter

Log In

1

Customer Experience Professional Jobs in Springfield, IL

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Springfield, IL · On-site

Create an outstanding customer experience through exceptional service. Establish and maintain a ... professional skills or knowledge in position and related areas - Gain and maintain knowledge of ...

iCIMS

Senior Manager, Customer Success

Springfield, IL · On-site

Bachelor's degree or equivalent experience. * 7-11+ years of related experiencein Customer Success, Account Management, Customer Operations, Professional Services, Consulting, or related customer ...

New

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Springfield, IL · On-site

Create an outstanding customer experience through exceptional service. Establish and maintain a ... professional skills or knowledge in position and related areas - Gain and maintain knowledge of ...

Constellation Search Group

Be Seen First

Truck Rental Manager

Springfield, IL · On-site

$55K - $70K/yr

... aspects of the customer's account to ensure a seamless rental experience. Responsibilities ... professional achievement, business need, and location. Equal Opportunity Employer: We are deeply ...

DCC Propane, LLC

Customer Care Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

Maintain professionalism, integrity, security, image and confidentiality of information and records ... Experience/Education: * High school diploma / GED is required. * Minimum of 3 years of experience ...

DCC Propane, LLC

Customer Care Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

Maintain professionalism, integrity, security, image and confidentiality of information and records ... Experience/Education: * High school diploma / GED is required. * Minimum of 3 years of experience ...

SafeStreets

Elite Home Professional

Springfield, IL · On-site

$100K/yr

... experience unmatched in the Smart Security industry. As an EHP, you'll play a pivotal role in what ... By helping customers review their security options on-site and move forward with a custom home ...

Hy-Vee, Inc.

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Communicate clearly and professionally with customers, team members, and store leadership Reporting ... Over six months up to one year of similar or related work experience preferred Physical ...

HyVee

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Communicate clearly and professionally with customers, team members, and store leadership Reporting ... Over six months up to one year of similar or related work experience preferred Physical ...

previous pagenext page

Showing results 21-40

All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Springfield, IL

Customer Experience Professional information

See Springfield, IL salary details

$18.8K

$32.2K

$45.6K

How much do customer experience professional jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer experience professional in Springfield, IL is $32,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $22,800.00 and $38,700.00 per year, depending on experience, location, and employer.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves developing skills in communication, data analysis, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What does a customer experience professional do?

A customer experience professional focuses on improving how customers interact with a company's products or services by analyzing feedback, developing strategies to enhance satisfaction, and ensuring positive interactions across multiple channels. They often use tools like customer surveys and CRM systems and may require skills in communication, problem-solving, and data analysis.

What are the most commonly searched types of Customer Experience jobs in Springfield, IL?

The most popular types of Customer Experience jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Customer Experience Professional jobs?

Cities near Springfield, IL with the most Customer Experience Professional job openings:

Customer Experience Professional jobs near you

CUSTOMER SVC/SHIFT LEADER

Ruler Foods

Springfield, IL • On-site

Other

Re-posted 17 days ago

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service. Must be able to oversee the total store operations in absence of Store Manager and Store Managers in Training. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum
- Any previous supervisory/leadership experience
- Past work record reflects dependability and integrity
- Ability to pass a pre-employment background check
- Knowledge of basic math
- Effective communication and reading skills
- Ability to handle stressful situations- Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning
- Assist store management and team members in the achievement of a favorable customer shopping experience
- Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives
- Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans
- Drive sales working with store management team to maximize sales and profits while managing shrink
- Assist the store management team in reducing turnover, increasing retention and maintaining consistent store operations
- Assist with the management of labor and supply costs to meet customer service and financial targets
- Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
- Maintain an awareness of inventory and stocking conditions to capture ordering system integrity
- Display positive attitude
- Stay current with present, future, seasonal and special ads
- Adhere to all food safety regulations and guidelines
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Report all safety risks or issues, and illegal activity, including robbery, theft or fraud
- Adhere to all local, state and federal laws, and company guidelines
- Oversee the total store operations in absence of store management
- Maintain flexibility to work any shift, ability to open or close store
- Promote trust and respect among team members
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store
- Achieve a satisfactory level of technical and professional skills or knowledge in position and related areas
- Gain and maintain knowledge of products sold; respond to questions and make suggestions about products
- Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Apply