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Customer Experience Professional Jobs in Decatur, IL

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

Own the customer experience - greet people sincerely, be friendly and thank every customer * Answer ... professionally. The expected base wage for this position is $16.00 - $18.00/hr with overtime ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL

$16 - $18/hr

Own the customer experience - greet people sincerely, be friendly and thank every customer * Answer ... professionally. The expected base wage for this position is $16.00 - $18.00/hr with overtime ...

Marvin

Director of Customer Service

Decatur, IL

$135K - $180K/yr

Support the evolution of tools and processes that modernize and elevate the customer experience You're a good fit if you have (or if you can): * Inspire teams to deliver with poise, professionalism ...

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Customer Experience Professional information

See Decatur, IL salary details

$18.4K

$31.5K

$44.6K

How much do customer experience professional jobs pay per year?

As of Jun 4, 2026, the average yearly pay for customer experience professional in Decatur, IL is $31,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $22,300.00 and $37,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Professional, and why are they important?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a Customer Experience Professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What are Customer Experience Professionals?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the most commonly searched types of Customer Experience jobs in Decatur, IL? The most popular types of Customer Experience jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Experience Professional jobs? Cities near Decatur, IL with the most Customer Experience Professional job openings:
Customer Experience Professional jobs near you

Customer Experience Coordinator

SwemKids International, Inc.

Decatur, IL • On-site

$17/hr

Full-time, Part-time

Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Customer Experience and Front Desk Agent

The SwemSchool is seeking a highly organized and detail-oriented individual to join our team as a Customer Experience and Front Desk Agent. The SwemSchool provides the life-saving skill of swimming to youth and adults in metro Atlanta and rural communities in Georgia.

Position Summary

As a Customer Experience Coordinator, you will play a vital role in ensuring a seamless and positive experience for all our clients and visitors. This position requires strong organizational skills, attention to detail, and the ability to multitask effectively. While the primary focus will be on enhancing the overall customer experience, some front desk duties will also be part of your responsibilities. You must possess excellent communication and interpersonal skills to interact with a diverse range of individuals both internally and externally. Additionally, discretion and professionalism are essential when handling sensitive information.

Responsibilities

  • Greet and assist visitors, clients, and employees with a professional and welcoming demeanor, ensuring a positive first impression of the organization.
  • Manage all incoming calls, emails, and correspondence, promptly directing them to the appropriate individual.
  • Prepare, review, and edit documents, presentations, and reports as requested, maintaining a high standard of accuracy and professionalism.
  • Oversee the office supplies inventory, ensuring adequate stock levels, and maintaining the organization and presentation of the office space.
  • Assist in the planning and execution of special projects and events as directed by the admin team, contributing to the overall success of the organization.
  • Perform general administrative tasks to support the smooth operation of the office, including but not limited to filing, data entry, and organizing documents.
  • Implement strategies to optimize front desk efficiency and effectiveness, ensuring that tasks are completed accurately and on time.

Requirements

  • Exceptional organizational and time-management skills.
  • Strong attention to detail and ability to multitask effectively.
  • Ability to learn new software quickly and effectively.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment.
  • Excellent written and oral communication skills.
  • Ability to work independently and collaborate effectively within a team.
  • Must have reliable transportation for commuting to and from the office and to our pool locations.
  • Professionalism and discretion in handling sensitive information.

This is a part-time position. It is a non-remote position that requires dedication, adaptability, and a proactive approach. If you are an organized, detail-oriented individual with outstanding communication skills and a passion for providing exceptional service, we encourage you to apply.

To apply, please submit your resume detailing your qualifications, experience, and why you are interested in this position.

The SwemSchool is an equal opportunity employer and encourages individuals from all backgrounds to apply. The SwemSchool is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The SwemSchool is an at-will employer. This job description is not a contract and may be adjusted or changed as necessary to meet the needs of the company.

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • On-the-job training

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift

Salary: $17 - $17 per hour

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