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Customer Experience Professional Jobs in Decatur, IL

Timi's Tours

Customer Service Agent

Moweaqua, IL

$15 - $20/hr

A warm, professional demeanor and genuine passion for customer service * Creative problem-solving ... Prior experience in hospitality, travel, or tourism * Familiarity with tour operations or group ...

Consociate

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

... a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal ... Experience and Skills * High School Education required. * Minimum of one to three years of ...

Timi's Tours

Customer Service Agent

Moweaqua, IL · On-site

$15 - $20/hr

A warm, professional demeanor and genuine passion for customer service * Creative problem-solving ... Prior experience in hospitality, travel, or tourism * Familiarity with tour operations or group ...

Timi's Tours

Customer Service Agent

Moweaqua, IL · On-site

$15 - $17/hr

A warm, professional demeanor and genuine passion for customer service * Creative problem-solving ... Prior experience in hospitality, travel, or tourism * Familiarity with tour operations or group ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

... a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal ... Minimum of one to three years of experience working with the public. Previous insurance billing or ...

Timi's Tours

Customer Service Agent

Moweaqua, IL · On-site

A warm, professional demeanor and genuine passion for customer service * Creative problem-solving ... Prior experience in hospitality, travel, or tourism * Familiarity with tour operations or group ...

Nextran Truck Centers

Counter Parts Sales

Decatur, IL · On-site

$20/hr

... Industry Experience || Professional Growth Counter Parts Sales - Decatur, Illinois Wage: Hourly ... In this role, you'll be at the heart of the action-serving customers at the counter, in the shop ...

Nextran Truck Centers

Counter Parts Sales

Decatur, IL · On-site

$20/hr

... Industry Experience || Professional Growth Counter Parts Sales - Decatur, Illinois Wage: Hourly ... In this role, youll be at the heart of the actionserving customers at the counter, in the shop, and ...

Nextran Truck Centers

Counter Parts Sales

Decatur, IL

$20/hr

... Industry Experience || Professional Growth Counter Parts Sales - Decatur, Illinois Wage: Hourly ... In this role, you'll be at the heart of the action--serving customers at the counter, in the shop ...

McDonald's

Guest Experience Lead (GEL)

Clinton, IL · On-site

$15 - $17/hr

Guest Experience Lead Pay: $15-$17 per hour (depending on experience) Position Description: Become ... Resolve customer service issues quickly and professionally * Support team members during busy ...

McDonald's

Guest Experience Lead (GEL)

Lincoln, IL · On-site

$15 - $17/hr

Guest Experience Lead Pay: $15-$17 per hour (depending on experience) Position Description: Become ... Resolve customer service issues quickly and professionally * Support team members during busy ...

kirbyrisk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

... professional who enjoys problem-solving, building relationships, and working in a fast-paced ... Experience in business-to-business sales or electrical distribution preferred What to Expect in ...

kirbyrisk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

... professional who enjoys problem-solving, building relationships, and working in a fast-paced ... Experience in business-to-business sales or electrical distribution preferred What to Expect in ...

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Showing results 1-20

All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Decatur, IL

Customer Experience Professional information

See Decatur, IL salary details

$18.4K

$31.5K

$44.6K

How much do customer experience professional jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer experience professional in Decatur, IL is $31,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $22,300.00 and $37,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the key skills and qualifications needed to thrive as a Customer Experience Professional, and why are they important?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a Customer Experience Professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What are Customer Experience Professionals?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.
What are the most commonly searched types of Customer Experience jobs in Decatur, IL? The most popular types of Customer Experience jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Experience Professional jobs? Cities near Decatur, IL with the most Customer Experience Professional job openings:
Customer Experience Professional jobs near you

Customer Care Representative

Consociate Health

Decatur, IL • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Description
The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner. This position is Monday through Friday 8am-5pm.
Principal Duties and Responsibilities:
  • Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits.
  • Assist walk-in customers with plan/claim questions.
  • Answer email inquiries from members, employers, and providers.
  • Maintain knowledge of all Summary Plan Benefit manual of plans administered by Consociate.
  • Perform other duties as assigned.

General Expectations:
  • Present a positive image of Consociate at all times.
  • Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer or a coworker or supervisor.
  • Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
  • Identify and perform work that has not been specifically assigned, as needed.
  • Adhere to established safety standards and utilize proper techniques to avoid work-related injuries.
  • Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively.
  • Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Services Division.
  • Attend required in-service and staff meetings.
  • Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.

Benefits:
  • Paid time off
  • Paid Holidays
  • Medical, Dental and Vision Insurance
  • Basic Group Life, Short Term and Long Term Disability
  • Voluntary Life, Critical Illness and Accident Coverage
  • 401K Plan: Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees' annual salary.

Experience and Skills
  • High School Education required.
  • Minimum of one to three years of experience working with the public. Previous insurance billing or customer service background recommended.

Job Benefits
  • Paid time off
  • Paid Holidays
  • Medical, Dental and Vision Insurance
  • Basic Group Life, Short Term and Long Term Disability
  • Voluntary Life, Critical Illness and Accident Coverage
  • 401K Plan: Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees' annual salary.

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