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Customer Experience Professional Jobs in Decatur, IL

Kirby Risk

Customer Service Representative

Decatur, IL · On-site

$19 - $22/hr

... professional who enjoys problem-solving, building relationships, and working in a fast-paced ... Experience in business-to-business sales or electrical distribution preferred What to Expect in ...

Kirby Risk

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

... professional who enjoys problem-solving, building relationships, and working in a fast-paced ... Experience in business-to-business sales or electrical distribution preferred What to Expect in ...

Consociate

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

... a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal ... Experience and Skills * High School Education required. * Minimum of one to three years of ...

Consociate Health

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

... a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal ... Minimum of one to three years of experience working with the public. Previous insurance billing or ...

ATCome Tax

Customer Service Phone Rep

Decatur, IL · On-site

$15.50 - $21/hr

... experience needed, will train) Resolve basic customer concerns via telephone in a timely and professional manner Provide excellent customer service over the telephone Support Tax Preparer staff ...

Von Maur

SALES ASSOCIATE

Forsyth, IL · On-site

$15 - $17/hr

Own the customer experience - greet people sincerely, be friendly and thank every customer ... and grow professionally. The expected base wage for this position is $15.00 - $17.00/hr with ...

Von Maur

PART TIME SALES ASSOCIATE

Forsyth, IL · On-site

$15 - $17/hr

Own the customer experience - greet people sincerely, be friendly and thank every customer ... and grow professionally. The expected base wage for this position is $15.00 - $17.00/hr with ...

Family Dollar

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

Ensure a positive, safe, and respectful environment while maintaining professional and friendly ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ensure a positive, safe, and respectful environment while maintaining professional and friendly ...

Dollar Tree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ensure a positive, safe, and respectful environment while maintaining professional and friendly ...

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All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Decatur, IL

Customer Experience Professional information

See Decatur, IL salary details

$18.4K

$31.5K

$44.6K

How much do customer experience professional jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer experience professional in Decatur, IL is $31,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $22,300.00 and $37,800.00 per year, depending on experience, location, and employer.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves developing skills in communication, data analysis, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What does a customer experience professional do?

A customer experience professional focuses on improving how customers interact with a company's products or services by analyzing feedback, developing strategies to enhance satisfaction, and ensuring positive interactions across multiple channels. They often use tools like customer surveys and CRM systems and may require skills in communication, problem-solving, and data analysis.

What are the most commonly searched types of Customer Experience jobs in Decatur, IL?

The most popular types of Customer Experience jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Customer Experience Professional jobs?

Cities near Decatur, IL with the most Customer Experience Professional job openings:

Customer Experience Professional jobs near you

Customer Service Representative

Decatur, IL • On-site

Kirby Risk
Electrical Equipment, Appliance, and Component Manufacturing • 501 - 1,000 employees
Learn more about Kirby Riskexternal

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Assist customers by providing support, product information, and order entry to ensure timely delivery of products.

  • Coordinate with vendors and support warehouse operations, including inventory management, loading/unloading shipments, and driving deliveries.

  • Partner with outside sales and support corporate marketing efforts related to product launches and training events.

Kirby Risk rating

7.2

Company rating: 7.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative - Electrical Supply
Decatur, IL
Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on?
If so, we want you on our team.
At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need-on time, every time. You'll join a team that values accuracy, collaboration, and a commitment to excellence.
What You'll Do as a Customer Service Representative
In this multi-faceted role, you'll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.
You'll:
  • Deliver outstanding customer service-exceeding expectations and honoring every commitment.
  • Partner with outside sales to support customers and strengthen relationships.
  • Coordinate with vendors to ensure products are delivered accurately and on schedule.
  • Support corporate marketing efforts such as product launches and training events.
  • Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including:
    • Counter and Inside Sales
    • Warehousing and Inventory Management
    • Driving and Deliveries
    • Vendor and Customer Communications
    • Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.
What Makes You a Great Fit
  • College coursework and/or 2+ years of relevant work experience
  • Strong written, verbal, and interpersonal communication skills
  • Detail-oriented with excellent organizational abilities
  • Quick learner who's eager to grow and apply new knowledge
  • Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role
  • Ability to lift up to 50 lbs.
  • Valid driver's license required
  • Comfort with multi-line phone systems and warehouse operations
  • Experience with inventory management and loading/unloading shipments
  • Forklift experience a plus
  • Schedule: Monday-Friday, 7 am-4 pm, with overtime as needed

Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.
When you join Kirby Risk, you're not just taking a job-you're building a career with opportunities for growth and development.
Benefits That Work for You
We offer a comprehensive package designed to support your health, career, and future:
  • Medical, RX, Dental, and Vision insurance
  • Life insurance & Employee Assistance Programs
  • Tuition reimbursement & on-the-job training
  • 401(k) with company match & Profit Sharing
  • Paid Time Off (PTO)

Looking for a role where service and teamwork matter? Apply today.
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
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