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Remote Customer Experience Jobs in Decatur, IL (NOW HIRING)

HMG Careers

Remote Sales Specialist

Decatur, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

InsuraTec

Sales Representative (Remote)

Decatur, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

InsuraTec

Sales Representative (Remote)

Lincoln, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

Rebilly

Senior Full Stack Developer (Remote)

Texas, IL · Remote

Prioritize your schedule and share your unique knowledge and experience to help make your team ... Customer Billing Portal - create a secure and highly customizable customer payments portal * KYC ...

InsuraTec

Virtual Telesales Manager

Decatur, IL · Remote

Remote (Work From Home) Schedule: Flexible Hours | Full-Time About InsuraTec Services Group ... customer-first mindset. Qualifications * No prior insurance experience required -- training and ...

Duchin Agency

Be Seen First

Life Insurance Agent

Hammond, IL · Remote

$50K - $120K/yr

No experience required. Training provided. We provide: * Licensing guidance * Structured onboarding ... Fully remote * Flexible schedule * Uncapped commissions * Performance-based advancement

Refinere

Account Executive (Remote)

Texas, IL · Remote

Work closely with the Customer Success team to deliver an exceptional experience for our customers. Achieve and exceed revenue goals. Beyond the Skills We are looking for people who care deeply about ...

Reid Agency

Remote Independent Sales Agent

Decatur, IL · Remote

... of experience in sales or a related field. * Strong communication skills with the ability to engage and persuade clients. * Proficient computer knowledge for managing sales tools and CRM systems.

Reid Agency

Remote Independent Sales Agent

Decatur, IL · Remote

$500 - $30K/wk

... of experience in sales or a related field. * Strong communication skills with the ability to engage and persuade clients. * Proficient computer knowledge for managing sales tools and CRM systems.

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How much do remote customer experience jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer experience in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a Remote Customer Experience job?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What does a typical day look like for someone in a Remote Customer Experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.
More about Remote Customer Experience jobs
What are the most commonly searched types of Customer Experience jobs in Decatur, IL? The most popular types of Customer Experience jobs in Decatur, IL are:
What are popular job titles related to Remote Customer Experience jobs in Decatur, IL? For Remote Customer Experience jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience jobs in Decatur, IL look for? The top searched job categories for Remote Customer Experience jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Remote Customer Experience jobs? Cities near Decatur, IL with the most Remote Customer Experience job openings:
Remote Customer Experience jobs near you

Remote Customer Service and Sales

HMG Careers

Decatur, IL • Remote

$69K/yr

Full-time

Medical, Dental

Posted 22 days ago

Job description

Remote Insurance Representative | Flexible Schedule | Commission-Based

This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families.

What We Offer
  • Remote, work-from-home career
  • Average first-year earnings of $69K through commissions and bonuses
  • Increased earning potential in later years through performance and renewals
  • Residual income opportunities through client renewals
  • Unionized position with stock options
  • Comprehensive benefits package including medical, dental, and prescription coverage
  • Ongoing training and mentorship from experienced managers
  • High-quality leads provided with no cold calling friends or family
  • Flexible scheduling within a career-focused structure
  • Advancement and recognition opportunities with promotion from within
  • Supportive and collaborative virtual team environment
Qualities We Value
  • Willingness to learn and be coached through structured training
  • Friendly, outgoing, and professional communication style
  • Genuine desire to help others by providing guidance and solutions
  • Strong verbal communication and relationship-building skills
  • Sales or customer service experience is helpful but not required
Qualifications
  • Laptop or desktop computer with a working camera
  • Insurance license required or willingness to obtain one
  • Basic computer skills
  • Must reside in North America including the United States or Canada
  • We do not hire candidates residing outside North America
Responsibilities
  • Contact provided leads to schedule virtual meetings with clients
  • Present benefit programs and assist clients with enrollment
  • Build and maintain strong client relationships
  • Work closely with your manager to set goals and achieve them