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Remote Customer Experience Jobs in Decatur, IL (NOW HIRING)

K12 Coalition

Partner Engagement Advisor

Lincoln, IL · On-site +1

$70K - $75K/yr

Remote, based in Illinois. This role supports an assigned Illinois territory and requires regular ... Experience using a CRM, preferably Salesforce, to manage customer activity, opportunities, and ...

AMS Ameren Services

Substation Design Engineer

Decatur, IL · On-site +1

$71K - $172K/yr

Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in ... Electrical background (e.g., college coursework or work experience) is preferred. Professional ...

Workiva

Spring 2027 Intern - Sales Analyst

Clintonia, IL · On-site +1

$21/hr

Experience using Excel, Word, and Google Docs Travel Requirements & Working Conditions * Minimal ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Humana

Manager, Care Management

Decatur, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... Previous experience working in a managed care field * 5 or more years of previous management ...

Humana

Manager, Care Management

Decatur, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... Previous experience working in a managed care field * 5 or more years of previous management ...

Humana

Manager, Care Management

Decatur, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... Previous experience working in a managed care field * 5 or more years of previous management ...

Workiva

Spring 2027 Intern - Partnerships

Clintonia, IL · On-site +1

$21/hr

Ensure Salesforce CRM and Crossbeam data accuracy at the account and deal level * Contribute to ... Experience using Excel, Word, and Google Docs Travel Requirements & Working Conditions * Minimal ...

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All JobsCustomer Experience JobsRemote Customer Experience JobsRemote Customer Experience Jobs in Decatur, IL

Remote Customer Experience information

See Decatur, IL salary details

$9

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$26

How much do remote customer experience jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for remote customer experience in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a remote customer experience?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What does a typical day look like for someone in a remote customer experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What are the key skills and qualifications needed to thrive in the remote customer experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What are the most commonly searched types of Customer Experience jobs in Decatur, IL?

The most popular types of Customer Experience jobs in Decatur, IL are:

What are popular job titles related to Remote Customer Experience jobs in Decatur, IL?

For Remote Customer Experience jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience jobs in Decatur, IL look for?

The top searched job categories for Remote Customer Experience jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Remote Customer Experience jobs?

Cities near Decatur, IL with the most Remote Customer Experience job openings:

Remote Customer Experience jobs near you
Infographic showing various Remote Customer Experience job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

Case Manager, Registered Nurse - Field (Sangamon, Macon, Logan and surrounding areas)

Lincoln, IL • Remote

CVS Health
Health Care and Social Assistance • 10K+ employees
Learn more about CVS Healthexternal

$60K - $129K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,372 frontline employees who took The Breakroom Quiz

91st of 113 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Program Overview:

Help us elevate our patient care to a whole new level! Join our Aetna team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our members, who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members' health care and social determinant needs. Join us in this exciting opportunity as we grow and expand to change lives in new markets across the country.

Position Summary
The Case Management Coordinatorutilizes critical thinking and judgment to collaborate and inform the case management process. The Case Management Coordinator facilitates appropriate healthcare outcomes for members by providing assistance with appointment scheduling, identifying and assisting with accessing benefits and education for members through the use of care management tools and resources

Remote Work Expectations

  • This is a remote/field role; candidates must have a dedicated workspace free of interruptions

  • Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.


Required Qualifications

Must reside in the state of Illinois

Must possess reliable transportation and be willing and able to travel up to 75% of the time from home location in and around Sangamon, Macon, Logan counties. Mileage is reimbursed per our company expense reimbursement policy
Minimum 3-5 years clinical practical experience
Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually
Excellent analytical and problem-solving skills
Effective communications, organizational, and interpersonal skills.
Ability to work independently
Effective computer skills including navigating multiple systems and keyboarding
Demonstrates proficiency with standard corporate software applications, including MS Word, Excel, Outlook, and PowerPoint, as well as some special proprietary applications

Preferred Qualifications

2-3 years Care Management, discharge planning and/or home health care coordination experience

Certified Case Manager
Bilingual


Education

Associate's degree required, along with active and unencumbered Registered Nurse license in the state of Illinois

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,522.00 - $129,615.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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