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Customer Experience Professional Jobs in Decatur, IL

Safelite Group

Customer Advocate

Decatur, IL · On-site

$19.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... professional delivers a memorable experience during every interaction. What You'll Get

HB Travels

Customer Care Specialist - Remote

Decatur, IL · Remote

$16.50 - $21.75/hr

... their experience. Key Responsibilities * Respond to customer questions and requests * Provide courteous and professional assistance * Identify customer needs and provide relevant information

HB Travels

Customer Care Specialist - Remote

Decatur, IL · Remote

$30K - $70K/yr

... their experience. Key Responsibilities * Respond to customer questions and requests * Provide courteous and professional assistance * Identify customer needs and provide relevant information

Carevet

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Greet clients warmly and professionally, both in person and over the phone. * Schedule appointments ... Qualifications * Previous experience as a Customer Service Representative, preferably in a ...

CareVet

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Greet clients warmly and professionally, both in person and over the phone. * Schedule appointments ... Qualifications * Previous experience as a Customer Service Representative, preferably in a ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Greet and assist customers in a professional and friendly manner * Handle customer inquiries ... Previous customer service experience is a plus * Empathetic and patient when dealing with diverse ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Greet clients warmly and professionally, both in person and over the phone. * Schedule appointments ... Qualifications * Previous experience as a Customer Service Representative, preferably in a ...

CareVet

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Greet clients warmly and professionally, both in person and over the phone. * Schedule appointments ... Qualifications * Previous experience as a Customer Service Representative, preferably in a ...

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Greet and assist customers in a professional and friendly manner * Handle customer inquiries ... Previous customer service experience is a plus * Empathetic and patient when dealing with diverse ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Greet clients warmly and professionally, both in person and over the phone. * Schedule appointments ... Qualifications * Previous experience as a Customer Service Representative, preferably in a ...

kirbyrisk

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

... professional who enjoys problem-solving, building relationships, and working in a fast-paced ... Experience in business-to-business sales or electrical distribution preferred What to Expect in ...

kirbyrisk

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

... professional who enjoys problem-solving, building relationships, and working in a fast-paced ... Experience in business-to-business sales or electrical distribution preferred What to Expect in ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

... a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal ... Minimum of one to three years of experience working with the public. Previous insurance billing or ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

... a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal ... Minimum of one to three years of experience working with the public. Previous insurance billing or ...

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Showing results 21-40

All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Decatur, IL

Customer Experience Professional information

See Decatur, IL salary details

$18.4K

$31.5K

$44.6K

How much do customer experience professional jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer experience professional in Decatur, IL is $31,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $22,300.00 and $37,800.00 per year, depending on experience, location, and employer.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves developing skills in communication, data analysis, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What does a customer experience professional do?

A customer experience professional focuses on improving how customers interact with a company's products or services by analyzing feedback, developing strategies to enhance satisfaction, and ensuring positive interactions across multiple channels. They often use tools like customer surveys and CRM systems and may require skills in communication, problem-solving, and data analysis.

What are the most commonly searched types of Customer Experience jobs in Decatur, IL?

The most popular types of Customer Experience jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Customer Experience Professional jobs?

Cities near Decatur, IL with the most Customer Experience Professional job openings:

Customer Experience Professional jobs near you

Customer Advocate

Decatur, IL • On-site

Safelite Group
Retail • 10K+ employees
Learn more about Safelite Groupexternal

$19.75/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 14 days ago

Safelite rating

6.6

Company rating: 6.6 out of 10

Based on 245 frontline employees who took The Breakroom Quiz

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You'll Get

  • Competitive weekly base pay starting at $19.75/hour.

  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

  • Up to $5,250 annually in tuition reimbursement.

  • Paid training and all the tools and resources you'll need to be successful.

  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.

  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.

  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.

  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.

  • Review orders from the national contact center and manage dealer part orders and special accounts.

  • All other duties as assigned.

What You'll Need

  • High School Diploma/GED/Equivalent required.

  • Experience: 1-3 years telephone operations or business administration experience required.

  • Ability to provide world class customer service in a changing, fast-paced operation.

  • Present a professional appearance and wear personal protective equipment.

  • Ability to travel up to 10%.

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What Safelite employees say

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