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Customer Experience Professional Jobs in Decatur, IL

DCC Propane, LLC

Customer Care Representative

Decatur, IL · On-site

$17 - $19/hr

Maintain professionalism, integrity, security, image and confidentiality of information and records ... Experience/Education: * High school diploma / GED is required. * Minimum of 3 years of experience ...

DCC Propane, LLC

Customer Care Representative

Decatur, IL · On-site

$17 - $19/hr

Maintain professionalism, integrity, security, image and confidentiality of information and records ... Experience/Education: * High school diploma / GED is required. * Minimum of 3 years of experience ...

DCC Propane, LLC

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

Maintain professionalism, integrity, security, image and confidentiality of information and records ... Experience/Education: * High school diploma / GED is required. * Minimum of 3 years of experience ...

DCC Propane, LLC

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

Maintain professionalism, integrity, security, image and confidentiality of information and records ... Experience/Education: * High school diploma / GED is required. * Minimum of 3 years of experience ...

DCC Propane, LLC

Customer Care Representative

Decatur, IL · On-site

$17 - $19/hr

Maintain professionalism, integrity, security, image and confidentiality of information and records ... Experience/Education: * High school diploma / GED is required. * Minimum of 3 years of experience ...

Citi Trends

Store Manager

Decatur, IL · On-site

Our success is driven by strong store leadership, a commitment to customer experience, and a ... Address customer concerns professionally and promptly * Perform additional duties and ...

Citi Trends

Store Manager

Decatur, IL · On-site

Our success is driven by strong store leadership, a commitment to customer experience, and a ... Address customer concerns professionally and promptly * Perform additional duties and ...

Von Maur

SALES ASSOCIATE

Forsyth, IL · On-site

$15 - $17/hr

Own the customer experience - greet people sincerely, be friendly and thank every customer ... and grow professionally. The expected base wage for this position is $15.00 - $17.00/hr with ...

Von Maur

PART TIME SALES ASSOCIATE

Forsyth, IL · On-site

$15 - $17/hr

Own the customer experience - greet people sincerely, be friendly and thank every customer ... and grow professionally. The expected base wage for this position is $15.00 - $17.00/hr with ...

Von Maur

SALES ASSOCIATE - SHOES

Forsyth, IL · On-site

$15 - $17/hr

Own the customer experience - greet people sincerely, be friendly and thank every customer ... and grow professionally. The expected base wage for this position is $15.00 - $17.00/hr with ...

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Greet and assist customers in a professional and friendly manner * Handle customer inquiries ... Previous customer service experience is a plus * Empathetic and patient when dealing with diverse ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Greet and assist customers in a professional and friendly manner * Handle customer inquiries ... Previous customer service experience is a plus * Empathetic and patient when dealing with diverse ...

Domino's Franchise

Customer Service Rep

Decatur, IL

$15.50 - $21/hr

Greet and assist customers in a professional and friendly manner * Handle customer inquiries ... Previous customer service experience is a plus * Empathetic and patient when dealing with diverse ...

CareVet

Veterinary CSR

Lincoln, IL

$16.50 - $17.50/hr

Greet clients warmly and professionally, both in person and over the phone. * Schedule appointments ... Previous experience in a veterinary or medical office environment preferred. * Excellent ...

The Animal Hospital

Veterinary CSR

Lincoln, IL · On-site

$16.50 - $17.50/hr

Greet clients warmly and professionally, both in person and over the phone. * Schedule appointments ... Previous experience in a veterinary or medical office environment preferred. * Excellent ...

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Showing results 1-20

All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Decatur, IL

Customer Experience Professional information

See Decatur, IL salary details

$18.4K

$31.5K

$44.6K

How much do customer experience professional jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer experience professional in Decatur, IL is $31,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $22,300.00 and $37,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the key skills and qualifications needed to thrive as a Customer Experience Professional, and why are they important?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a Customer Experience Professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What are Customer Experience Professionals?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.
What are the most commonly searched types of Customer Experience jobs in Decatur, IL? The most popular types of Customer Experience jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Experience Professional jobs? Cities near Decatur, IL with the most Customer Experience Professional job openings:
Customer Experience Professional jobs near you
Truck Sales Consultant

Truck Sales Consultant

Nextran Truck Centers

Decatur, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Nextran Truck Centers rating

8.5

Company rating: 8.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

9th of 142 rated car dealerships

Job description

Nextran Truck CentersTruck Sales Consultant - Decatur, ILAre you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring!
Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

Wage: Base plus Commission on Sales

  • The position offers a starting base salary of $30,000 (depending on education, knowledge, qualifications, and experience), along with commission earnings based on sales performance.
  • This position includes a company-provided laptop and cell phone, along with a monthly car allowance and other support tools to help you succeed in the role.
  • Schedule: 5 Day Work Week

Apply Before: May 1st, 2026

Background, MVR, Physical, and Drug Test Required

Truck Sales Consultant – Join Our Team!

Sell trucks. Build relationships. Drive success. Join us as a Truck Sales Consultant connecting buyers with the perfect trucks their business needs.

If you’re motivated, professional, and ready to grow your career, this is the role for you!

Qualifications:

  • Excellent communication and organizational skills
  • Proficient in Excel and Word processing
  • Professional interaction with internal and external clients
  • Ability to prioritize and manage multiple tasks
  • Adaptable and able to face new challenges
  • Collaborate effectively with staff at all levels
  • Make quick, workable decisions in changing conditions

Education & Experience:

  • High school diploma or GED required
  • Valid driver’s license required; CDL license required within 6 months
  • 3+ years vehicle or commercial vehicle sales experience preferred
  • Strong skills in Microsoft Word and Excel

Work Environment:

  • Travel to visit customers required
  • Driving is required as part of the role

Apply now and steer your career to success!

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer

What Nextran Truck Centers employees say

Pay

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