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Customer Experience Professional Jobs in Decatur, IL

Actalent

Customer Service Representative

Decatur, IL · On-site

$22 - $24/hr

Customer service experience in a manufacturing environment (not in a call center setting ... The work setting is a professional office environment connected to a manufacturing and supply chain ...

Consociate

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

... a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal ... Experience and Skills * High School Education required. * Minimum of one to three years of ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

... a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal ... Minimum of one to three years of experience working with the public. Previous insurance billing or ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

... a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal ... Minimum of one to three years of experience working with the public. Previous insurance billing or ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

... a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal ... Minimum of one to three years of experience working with the public. Previous insurance billing or ...

kirbyrisk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

... professional who enjoys problem-solving, building relationships, and working in a fast-paced ... Experience in business-to-business sales or electrical distribution preferred What to Expect in ...

kirbyrisk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

... professional who enjoys problem-solving, building relationships, and working in a fast-paced ... Experience in business-to-business sales or electrical distribution preferred What to Expect in ...

Kirby Risk

Customer Service Representative I

Decatur, IL · On-site

$15.50 - $21/hr

... professional who enjoys problem-solving, building relationships, and working in a fast-paced ... Experience in business-to-business sales or electrical distribution preferred What to Expect in ...

Kirby Risk

Customer Service Representative I

Decatur, IL · On-site

$19 - $22/hr

... professional who enjoys problem-solving, building relationships, and working in a fast-paced ... Experience in business-to-business sales or electrical distribution preferred What to Expect in ...

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Showing results 21-40

All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Decatur, IL

Customer Experience Professional information

See Decatur, IL salary details

$18.4K

$31.5K

$44.6K

How much do customer experience professional jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer experience professional in Decatur, IL is $31,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $22,300.00 and $37,800.00 per year, depending on experience, location, and employer.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves developing skills in communication, data analysis, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What does a customer experience professional do?

A customer experience professional focuses on improving how customers interact with a company's products or services by analyzing feedback, developing strategies to enhance satisfaction, and ensuring positive interactions across multiple channels. They often use tools like customer surveys and CRM systems and may require skills in communication, problem-solving, and data analysis.

What are the most commonly searched types of Customer Experience jobs in Decatur, IL?

The most popular types of Customer Experience jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Customer Experience Professional jobs?

Cities near Decatur, IL with the most Customer Experience Professional job openings:

Customer Experience Professional jobs near you

Customer Service Representative

MV Transportation

Decatur, IL • On-site

$22.98/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

81st of 99 rated public transport

Job description

Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking a Customer Service Representative who will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Spare software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre-paid tickets, assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast-paced office, and must have good communication skills.
Qualifications
Talent Requirements:
  • Experience with Microsoft Word, Excel and excellent ten key skills.
  • Attentive to details.
  • Able to multi-task and to work under pressure to meet deadlines.
  • Customer service experience required.
  • Strong interpersonal skills and excellent written and oral communication skills required.
  • Excellent attendance.
  • Transit experience a plus.
  • Bilingual English/Spanish a plus.

We can put you on the road to a great career helping others!
  • Starting Pay is $22.98 per hour
  • Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
  • Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year
  • Paid Time Off: 0 mos - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
  • Paid Holidays: 8 paid holidays
  • Paid Sick Leave: 1 hour/per 30 hours for all FT employees

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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