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Customer Engagement Manager Jobs in Raleigh, NC (NOW HIRING)

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Structured Engagement: Proactively schedule and execute onboarding milestones, including initial ...

DomainTools

Customer Success Manager

Raleigh, NC · On-site

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Structured Engagement: Proactively schedule and execute onboarding milestones, including initial ...

3E

Customer Success Manager

Raleigh, NC · Remote

$74K - $84K/yr

Drive adoption and engagement across 3E solutions by helping customers understand how to use our ... Experience using CRM and customer success tools such as Salesforce or similar platforms * Exposure ...

Celonis

Manager, Services

Raleigh, NC · On-site

You will partner cross-functionally to support all customer engagement efforts and will liaise ... Delivery - manage portfolio of projects to success, build relationships directly with largest/most ...

Wolters Kluwer

Customer Marketing Manager

Cary, NC · On-site

$107K - $188K/yr

About the Role We are seeking a strategic and results-driven Customer Marketing Manager for our WK Health division to lead initiatives that drive customer engagement, retention, advocacy, and ...

Wolters Kluwer

Customer Marketing Manager

Cary, NC

$107K - $188K/yr

About the Role We are seeking a strategic and results-driven Customer Marketing Manager for our WK Health division to lead initiatives that drive customer engagement, retention, advocacy, and ...

Wolters Kluwer

Customer Marketing Manager

Cary, NC

$107K - $188K/yr

About the Role We are seeking a strategic and results-driven Customer Marketing Manager for our WK Health division to lead initiatives that drive customer engagement, retention, advocacy, and ...

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Showing results 21-40

All JobsCustomer Engagement JobsCustomer Engagement Manager JobsCustomer Engagement Manager Jobs in Raleigh, NC

Customer Engagement Manager information

See Raleigh, NC salary details

$33.5K

$95.4K

$165.2K

How much do customer engagement manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer engagement manager in Raleigh, NC is $95,377.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $119,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.
More about Customer Engagement Manager jobs
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What job categories do people searching Customer Engagement Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Engagement Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Engagement Manager jobs? Cities near Raleigh, NC with the most Customer Engagement Manager job openings:
Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 76% In-person, 4% Hybrid, and 20% Remote job distribution, with an average salary of $95,377 per year, or $45.9 per hour.

Site Enrollment and Engagement Lead - Registered Nurse

IQVIA

Durham, NC

$62K - $195K/yr

Full-time

Re-posted 4 days ago

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

60th of 221 rated it services

Job description

IQVIA is seeking a Registered Nurse to join our team as a Site Enrollment and Engagement Lead. The ideal candidate will bring strong operating room (OR) experience, along with a passion for educating and supporting clinical teams. While not required, experience in stemcell therapies and ophthalmology is highly preferred and will be considered a strong advantage.

As a global provider of integrated solutions, IQVIA understands what it takes to deliver Nationally and Internationally. Our people help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is acting as the biopharma's liaison to physicians or, providing therapy area educational input to physicians and patients. With the right experience, you can help deliver medical breakthroughs in the real world.

Site Enrollment and Engagement Lead

The Site Enrollment and Engagement Lead(formerly the Clinical Trial Educator (CTE)) will provide information and education on clinical trial inclusion and exclusion criteria to trial coordinators and healthcare providers. The Site Enrollment and Engagement Lead will provide in-service presentations with the goal to increase patient enrollment. The Site Enrollment and Engagement Leadworks in partnership with CRAs and other field-based medical teams for optimal trial execution, developing tailored recruitment plans.This position also requires the Site Enrollment and Engagement Lead to work with referring physicians and develop referral networks to support the sites, as well as work with support groups in the therapeutic area. This is a full time, field-based position, up to 75% nationwide travel.

Qualifications/Experience:

  • Bachelor's Degree (BA/BS) in Health Sciences or related field, or equivalent academic/professional qualifications including Associate Degree in Nursing with active Registered Nurselicense
  • Clinical Research experience required
  • RegisteredNurse or other licensedhealthcare professional preferred
  • CCRC preferred
  • Minimum 2 years of Site Enrollment and Engagement Lead and/or healthcare education preferred
  • Community engagement experience required
  • Diversity and Inclusion in Clinical Trials experience preferred
  • Excellent interpersonal skills, able to establish rapport with a wide range of people
  • Business experience a plus
  • Customer service skills
  • Excellent technology and administrative skills
  • Excellent presentation skills
  • Strong oral and written communication skills in local language
  • Demonstrated ability to complete patient recruitment activities including referral outreach, chart reviews, and data abstraction
  • Demonstrated ability to execute tasks with minimal oversight
  • Demonstrated ability to coordinate and complete activities across multiple functions
  • Able to work independently - candidates should be self-motivated
  • Frequent travel up to 75%, with potential for overnight stays

Competencies:
Demonstrated analytical skills
Demonstrated Business Acumen
Demonstrated success in persuasion, influence, and negotiation skills
Demonstrated leadership ability
Demonstrated ability to apply technical/scientific knowledge
Flexibility to learn new products over time
Knowledge of and experience with the selling process
Initiative & execution-oriented

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $62,300.00 - $195,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

Pay

Benefits

Hours and flexibility

Workplace

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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